Problem with world club account

[juicyjuju]

My sister has taken several Cunard cruises. She booked them through my U.S travel agent. She usually gets her Gold benefits. This time she booked with a UK agent since she lives in the Uk. Cunard issued her a new world club number and that's what's on all her paperwork and boarding pass. She called them  (UK office) to tell them she's not a new member and she has a world club account already. They told her nothing can be done to "marry her bookings" and that she will remain as a new member and won't get any benefits on our upcoming cruise this month on the Queen Victoria. Need some advice please

[BigMac1953]

That's nonsense!

 

The same happened to me and when I called, they added the US WC membership to the UK one without any difficulty.

 

She should speak to someone further up the food chain.

[juicyjuju]

Thank you for the info. She has sent off an email and will follow up again on Monday. 

[samarai27]

This happened to me when I moved to Australia. Either be prepared to send several emails or be prepared for a long wait. I think mine took several months and was only sorted when Cunard realised I was just about to sail on my booked cruise. i don't understand why Cunard doesn't have a unified system for all users.