Free Cruise Change

[johnnylincoln]

Hiya 

 

Does anyone remember when MSC started the one free cruise move? 
 

Our TA says MSC told him that we booked before the free change was allowed but I’m not convinced by that explanation. 
 

Thanks

[jame_g]

Did you get a copy of your booking paperwork? It is listed as a Privillege under the "Your Experience Yacht Club" section which is about the 5th page. It shows "- 1 free cruise change*

 

Also, if I go online to Manage My Cruise, then Cruise Details, then expand the MSC Yacht Club Benefits, it's listed as a benefit close to the middle of all the text. "1 free cruise change (Terms and Conditions apply)"

 

It's on my current bookings which were made in Dec for 2023/24 cruises. Plus it's on a booking from my Oct 2022 cruise which was booked May 11, 2022. Of course, we booked in the US and there could be differences in the booking terms in the UK vs US.

[johnnylincoln]

47 minutes ago, jame_g said:

Did you get a copy of your booking paperwork? It is listed as a Privillege under the "Your Experience Yacht Club" section which is about the 5th page. It shows "- 1 free cruise change*

 

Also, if I go online to Manage My Cruise, then Cruise Details, then expand the MSC Yacht Club Benefits, it's listed as a benefit close to the middle of all the text. "1 free cruise change (Terms and Conditions apply)"

 

It's on my current bookings which were made in Dec for 2023/24 cruises. Plus it's on a booking from my Oct 2022 cruise which was booked May 11, 2022. Of course, we booked in the US and there could be differences in the booking terms in the UK vs US.

Thank you. I’ll investigate further but that’s really helpful as a starting place to look. 

[Stokie33]

Just checked our uk booking confirmation issued 17/09/2022 for a cruise last oct and it’s mentions on page 5 of 9 one free cruise change as per fantastica booking, don’t know if this helps at all

[insidecabin]

the free change does not apply to Bella.

 

from what I remember when first started looking mid 2022 the free change has been there.

[insidecabin]

the one free change is in the general T&C.

https://www.msccruises.co.uk/terms-conditions

...

BELLA: £50 per person

FANTASTICA, AUREA, YACHT CLUB: One Free of Charge*

 

*Any change to a date that is more than 90 calendar days from the original departure date will result in

 

a fee of £50 per person, applicable to all experiences.

 

Any subsequent departure date change will result in a fee of £50 per person.

....

 

wayback machine has some data points

https://web.archive.org/web/20230000000000*/https://www.msccruises.co.uk/terms-conditions

 

that finds this Dec 22 T&C  which still have the £50 fee.

https://www.msccruises.co.uk/-/media/uk/documents/msc_cruises_uk_terms_and_conditions_-booking_made_-until_31-12-22.pdf

 

the first capture to have the one change is 1 June 23

looks like the T&C on line lagged reality.

 

going to need to look in other places like email offers next