Bank of America rewards Question

[Jussabitconfused]

I talked to Royal today after receiving an email about this cruise. The email said I had a $2014.63 balance. When I looked at my balance on Royals site I saw $150.

They told me that the BOA Card had already applied my rewards to the balance. I cannot see that anywhere and never saw it happen. I saw the mystery $350  missing from my balance but they said it was a $500 payment. Does anyone know how I could see this? Does BOA tell you when they apply the rewards? I do not know where to look. It does not show up in my payments.

The rep agreed that that email was wrong and I paid the remaining $150 while on the phone.

Edited November 18, 2023 by Jussabitconfused
Left out information originally

[jbrinkm]

12 hours ago, Jussabitconfused said:

Does anyone know how I could see this?

 

I can't test this myself because I use a TA but I did see someone mention on another board that there is an option on the bottom of the homepage on the right side under "plan a cruise" that says "make a payment" and it might show you more about your account. 

 

I also see these directions from Royal:

https://www.royalcaribbean.com/faq/questions/how-can-i-make-a-payment

I know you are not trying to make a payment but step 3 says, " Find all the information, including payment details and due date."

[Jussabitconfused]

34 minutes ago, jbrinkm said:

 

I can't test this myself because I use a TA but I did see someone mention on another board that there is an option on the bottom of the homepage on the right side under "plan a cruise" that says "make a payment" and it might show you more about your account. 

 

I also see these directions from Royal:

https://www.royalcaribbean.com/faq/questions/how-can-i-make-a-payment

I know you are not trying to make a payment but step 3 says, " Find all the information, including payment details and due date."

Thanks, I will try that out.

[Jussabitconfused]

Date Payment type Amount Status

Mar 27, 2023 $300.00 USDPaid

May 16, 2023 $404.97 USDPaid

Jun 30, 2023 $219.36 USDPaid

Nov 9, 2023 $72.00 USDPaid

Nov 9, 2023 $254.70 USDPaid

Nov 10, 2023 $53.04 USDPaid

Nov 12, 2023 $125.97 USDPaid

Nov 14, 2023 $1,514.63 USDPaid

Nov 17, 2023 $150.00 USDPaid

This was what I was able to find using your first suggestion.

The other suggestion just takes me to the reservation page which does not show me a breakdown since it has been paid in full.

I do not see the $500 companion fare from BOA on there at all.  This is just a 3-day cruise on the Allure that I added on to the front of a 5-day cruise on the Mariner in February. Since we are flying from Washington State I thought it would be nice to extend the fun.

 

 

[jbrinkm]

19 minutes ago, Jussabitconfused said:

This was what I was able to find using your first suggestion.

The other suggestion just takes me to the reservation page which does not show me a breakdown since it has been paid in full.

I do not see the $500 companion fare from BOA on there at all. 

 

Glad that one of them worked! Although - irony - the one Royal said would work, didn't, and the one that was just supposed to be for a payment - worked. 

 

What is the difference between your total cruise fare price and the payments you've made towards the cruise? (I'm assuming several of those are Planner purchases...)

[Jussabitconfused]

Here are my statements that I have received. Royal cruise fare math is so confusing.  The top is my original, then the second when the port fees changed. The third when I paid 1514.63, I had already paid 300 deposit so it shows 1814.63 paid. The fourth one is the mystery. It should have been a $500 companion fare. This is what BOA said I was getting but it is only reduced by 350. Then the 150 that I finally paid on the last one. I definitely see some money coming off but I expected that I would see the 500 as a payment rather than a reduction in two fares. Which does not add up to a round 500 but I guess I will take what I get.