Haven Question

[pamelanj]

Hello!

 

We are 114 days out from NCL Joy. First time in Haven but many NCL cruises.

 

When should we expect to be contacted pre-cruise by the Haven? Will it be via email or call?

 

Thanks very much.😀

[Sailing12Away]

They don't always reach out. If there's something specific you want taken care of before you get on board (dining reservations, requests for the beds to be made up a certain way, extension cord & DI water for a CPAP....) then reach out to them yourself. 

 

If it's just to request gummy bears and M&Ms, wait until you're on board and talk to the butler directly. Any requests going to the pre-cruise concierge desk go to corporate. They just forward that on to the ship directly, so things can get lost in the shuffle. 

 

If you're in an owner's suite or 3br villa, you have an extra letter they can send to you with special requests for liquor & soda in the cabin. But if you're in a regular cabin, better to just wait for most things.