Any problems making reservations with Royal Caribbean

[lakerat2]

I spoke with 2 different people sent me e-mails of the cruises we discussed and said I could call back, the reservation would be held until midnight. No deposit was given yet. I called back & used the extension to reach her & I was told they don't use extension # anymore. So I called back and a different person took the extension # but said he would help me - then proceeded to inform that the reservation was not on hold and I could no longer get that type of room I had to go to a smaller room. I spoke to the original agent a few hours ago. So It should still be held. Anyone have this happen to them. I am not sure I want to deal with a company that works this way!! I would have probably handle the transaction differently if I knew they couldn't hold it.

 

Frustrated

lakerat

[Alexis]

I spoke with 2 different people sent me e-mails of the cruises we discussed and said I could call back, the reservation would be held until midnight. No deposit was given yet. I called back & used the extension to reach her & I was told they don't use extension # anymore. So I called back and a different person took the extension # but said he would help me - then proceeded to inform that the reservation was not on hold and I could no longer get that type of room I had to go to a smaller room. I spoke to the original agent a few hours ago. So It should still be held. Anyone have this happen to them. I am not sure I want to deal with a company that works this way!! I would have probably handle the transaction differently if I knew they couldn't hold it.

 

Frustrated

lakerat

 

Have you tried to call back again and ask for that extension? I would because I have been given extensions when I call and get through. Do you have a name from the emails? Ask for it.

I have also had them hold a cabin for me.

I always book direct with them and have no trouble. I would get on the phone right away.

[windjamming]

lakerat2, I agree with Alexis about calling back. It's sometimes hit and miss with the reps but most of them are knowledgable. Also, do you have a reservation number that you can check via their website?

[unforgiven]

Sorry to hear about your problems. We just did the same thing with our upcoming cruise and no problems with cabin hold for a week.

[wallygator]

I spoke with 2 different people sent me e-mails of the cruises we discussed and said I could call back, the reservation would be held until midnight. No deposit was given yet. I called back & used the extension to reach her & I was told they don't use extension # anymore. So I called back and a different person took the extension # but said he would help me - then proceeded to inform that the reservation was not on hold and I could no longer get that type of room I had to go to a smaller room. I spoke to the original agent a few hours ago. So It should still be held. Anyone have this happen to them. I am not sure I want to deal with a company that works this way!! I would have probably handle the transaction differently if I knew they couldn't hold it.

 

Frustrated

lakerat

 

 

Drop me an email, address is below left(Gator'S Mail) Ill send you something that will help I believe. Your choice :)