gymbrat33 Posted May 31, 2006 #1 Share Posted May 31, 2006 I just received my documents with a missspelled name. I called my PVP and she says that I have to pay $50 for a name that she misspelled and she cannot do anything about it once final payment has been made. I've booked many cruises with her and told her that she should have gotten it by now. I'm on hold for a supervisor. Has this happened to any of you? Link to comment Share on other sites More sharing options...
MrPete Posted May 31, 2006 #2 Share Posted May 31, 2006 It just happened to me, but I caught it before I received the docs. All the names were spelled correctly on my invoice from the TA. When I went online to do my pre boarding, I saw DD's name spelled incorrectly. I called TA immediately, and she fixed it. Have you not done your funpass yet? Link to comment Share on other sites More sharing options...
big_duck Posted May 31, 2006 #3 Share Posted May 31, 2006 Did your PVP send you an email confirmation, and was the information correct on said confirmation? If it was call him back and say your mistake, fix it and I ain't payin'. Link to comment Share on other sites More sharing options...
lvtotrvl1 Posted May 31, 2006 #4 Share Posted May 31, 2006 If it was incorrect on the invoice a change should have been made at that time. Depending how incorrect it is....ie...one letter off...sometimes the cruiselines will not charge anything. I always make sure I call my clients once an invoice is s ent to remind them to double check the spelling of the names..... Link to comment Share on other sites More sharing options...
waterbound Posted May 31, 2006 #5 Share Posted May 31, 2006 On a past cruise my sons name was listed wrong.. Me him and my daughters have the same last name and my boyfriend and his 2 children have their own last name.. they listed my son with my boyfriends last name.. when I saw it I freaked but was told dont worry and they will fix it at checkin and thats exactly what they did.. Wasnt a problem at all and didnt cost me anything Link to comment Share on other sites More sharing options...
goodml Posted May 31, 2006 #6 Share Posted May 31, 2006 My first name was spelled correctly on our confirmation and all emails from the t.a. we used to book our last cruise on Majesty. When I went into RCCL's site to complete our online pass I noticed it was incorrect. I contacted the t.a. and they amended it immediately without charge. Link to comment Share on other sites More sharing options...
virginiab Posted May 31, 2006 #7 Share Posted May 31, 2006 I once got docs that had my name on my ticket AND my name on the other ticket. Since my spuose was unwilling to undergo a name change, we called our TA and they got new docs sent with the corrected info. Link to comment Share on other sites More sharing options...
gymbrat33 Posted May 31, 2006 Author #8 Share Posted May 31, 2006 Thanks everyone! I just checked and the name is spelled correctly on the receipt that she e-mailed me. Link to comment Share on other sites More sharing options...
goodml Posted May 31, 2006 #9 Share Posted May 31, 2006 Thanks everyone! I just checked and the name is spelled correctly on the receipt that she e-mailed me. That's good news. So have they agreed to change it without fee then? Link to comment Share on other sites More sharing options...
gymbrat33 Posted May 31, 2006 Author #10 Share Posted May 31, 2006 Yes, a supervisor called me and told me that they wouldn't charge me for the name change. I just booked a cruise on the Fascination for this weekend with another PVP. Link to comment Share on other sites More sharing options...
caribbean dreams Posted June 1, 2006 #11 Share Posted June 1, 2006 Oooooppps I had the keyboard on my lap and dropped it so caused me to double post. Link to comment Share on other sites More sharing options...
caribbean dreams Posted June 1, 2006 #12 Share Posted June 1, 2006 Great to hear that you got it straightened out, talking to a supervisior really helps sometimes. Link to comment Share on other sites More sharing options...
gymbrat33 Posted June 1, 2006 Author #13 Share Posted June 1, 2006 Thank you, Caribbean dreams! Link to comment Share on other sites More sharing options...
goodml Posted June 1, 2006 #14 Share Posted June 1, 2006 Yes, a supervisor called me and told me that they wouldn't charge me for the name change. I just booked a cruise on the Fascination for this weekend with another PVP. Glad to hear you're all set. Have a great time.:) Link to comment Share on other sites More sharing options...
marktac Posted June 1, 2006 #15 Share Posted June 1, 2006 Great to hear that you got it straightened out, talking to a supervisior really helps sometimes. Talking to a supervisor is almost always the way to go. 99% of the PVP's at Carnival are short-timers who know very little about their craft. We've been through 6 now since we got back into their system a few years ago. They either quit or get fired because of who knows what after about 6 months. Mark T Link to comment Share on other sites More sharing options...
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