CruisinNJ Posted December 10, 2009 #901 Share Posted December 10, 2009 is this correct for explorer of the seas? No - I was on Explorer over Thanksgiving week, and it is Carlos Ortiz. Link to comment Share on other sites More sharing options...
cruisinsince99 Posted December 18, 2009 #902 Share Posted December 18, 2009 ALL INFO HERE IS PROVIDED BY MEMBERS OF CC. :D Below you will find RCCLs complete fleet (21 ships) in alphabetical order. The lightened text are the ships without CLs. The text you can easily read are the ships which have the lounge as well as who is currently taking care of it. Where there is more than one person listed those are who fill-in when vacation comes into play. If their name is underlined they are believed to be currently active. You can contact them at xx_concierge@rccl. com, just replace xx with the two initials in front of the ships name on the list. (remove space between the . and com) For example: to contact the concierge on the Adventure of the Seas you would send an email to AD_concierge@rccl. com (remove space prior to com) RED INDICATES NEW CHANGES 1. AD Adventure of the Seas - Vanessa Rodrigues/Duygu Tanel (DeDe) /Robert Madouche- Carmen 2. BR Brilliance of the Seas - Katherine Valenzuela / (barkeeps Norman)/ Duygu Tanel (DeDe)14DEC-??FEB 3. EN Enchantment of the Seas -Diego Tripaldi/Gonzalo Alfano 4. EX Explorer of the Seas -Kelly Rizzaldo / Carlos Ortiz (Barkeep Ismael - Julius Cloud9) 5. FR Freedom of the Seas (Concierge) - Fernando Ugalde ________________________(Diamond) - Willie Salaya Rahul Barua, Fernando Ugalde, Amit 6. -- Grandeur of the Seas - none 7. ID Independence of the Seas (Concierge) - 'Mel' and Gershwin (until this week when he is on holiday till Feb then off to SR) ____________________________ (Diamond) - Ricardo Mock/Coumella Arandia 8. JW Jewel of the Seas - Nedere Reid / Amanda Bandeira Santos (thru end of Nov) (barkeep Eva) 9. LG Legend of the Seas - Julianne/Julian Querico (NOV-? holiday then to oasis) 10. LB Liberty of the Seas (Concierge) - Anthea Helmsing / Mario ________________________(Diamond) -Mario Adonis Reyes/Oana Popa Fernando Ugalde ?? 11. -- Majesty of the Seas (MJ) - none 12. MA Mariner of the Seas - Allen Fajardo barman Augusto, Aubrey, Jupiter wkly rotation) [auxillary Joycelyn, Sheldon] 13. -- Monarch of the Seas (MN) - none 14. NV Navigator of the Seas – Carlos Marasigan /Carlos Javier/ Ortiz (barman Allen and Michael Solomon)Tuliois in satellite lounge 15. OA Oasis of the Seas (Concierge)Francois Roux AND Reyno Varkevisser ____________________(Diamond) - Gershwin Bronswinkel / Ricardo Mock 16. RD Radiance of the Seas- Juan Diego Miranda-Allen (on holiday Nov-22Jan2010)/ Georgina Couto 17. -- Rhapsody of the Seas (RH) - none 18. SR Serenade of the Seas - Kenneth Boodoo (till FEB2010) (barkeep Gilbert) 19. SP Splendour of the Seas – Kelly Rizzaldo / Fatima Scudiere 20. -- Vision of the Seas (VI) - none 21. VY Voyager of the Seas -Carlotta Ghetti/Israel Sanchez ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Outstanding Concierges who are now (rumored) leaving RCCLMARITZA (SR) MOOLAN -CONFIRMED & GONERICKY (EX) 08/23/2009CARLOS (NV) WHERE ARE THEY NOW? Giovanna[holiday-April then moves to MA in JUNE]AlexandriaBetsy Medrano no longer in CL/DL Ricardo Ugalde Guest Relations EX ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Thanks to everyone for your input. Which Carlos is manning the NV? There are several listed there. Thx Link to comment Share on other sites More sharing options...
C U Onboard Posted December 19, 2009 #903 Share Posted December 19, 2009 Recently posted on another thread I'm sure many of you know Catherine, the Concierge on the Brilliance. She is no longer with Royal. I don't know any of the details, but she was fired earlier this month. Link to comment Share on other sites More sharing options...
JaneStarr Posted December 19, 2009 #904 Share Posted December 19, 2009 Recently posted on another thread Wow; I'm REALLY surprised! I just rec'd a reply from Katherine on 12/5 that she expected to be concierge for our 7/2/10 cruise, but "we never know, ::):) " We had very positive experiences with Katherine on our 12/05 Panama canal cruise. She even followed up for me on some post-cruise luggage & excursion issues. I will miss her :( Jane Link to comment Share on other sites More sharing options...
jst Posted December 19, 2009 #905 Share Posted December 19, 2009 We also enjoyed Catherine's service while on board Brilliance, can you post where you read she was no longer with RCL? Link to comment Share on other sites More sharing options...
truffles2 Posted December 19, 2009 #906 Share Posted December 19, 2009 We also enjoyed Catherine's service while on board Brilliance, can you post where you read she was no longer with RCL? I'm pretty sure it is on the Diamond/Diamond Plus thread: http://boards.cruisecritic.com/showthread.php?t=733417&goto=newpost Link to comment Share on other sites More sharing options...
ILOVETHEBRILLIANCE Posted December 19, 2009 #907 Share Posted December 19, 2009 I'm pretty sure it is on the Diamond/Diamond Plus thread:http://boards.cruisecritic.com/showthread.php?t=733417&goto=newpost Yes, you are correct! Link to comment Share on other sites More sharing options...
Firefighterhoop Posted December 20, 2009 #908 Share Posted December 20, 2009 Ricardo Mock should be the Diamond Concierge on Oasis Link to comment Share on other sites More sharing options...
p2lockhart Posted December 20, 2009 #909 Share Posted December 20, 2009 What happened to Martin Sanchez who was on the Voyager when she was based in Galveston last December to April? He was excellent. Link to comment Share on other sites More sharing options...
jst Posted December 20, 2009 #910 Share Posted December 20, 2009 We were looking forward to seeing him again in 3 weeks, but heard he left RCL:( Link to comment Share on other sites More sharing options...
cruisinsince99 Posted December 20, 2009 #911 Share Posted December 20, 2009 ALL INFO HERE IS PROVIDED BY MEMBERS OF CC. :D Below you will find RCCLs complete fleet (21 ships) in alphabetical order. The lightened text are the ships without CLs. The text you can easily read are the ships which have the lounge as well as who is currently taking care of it. Where there is more than one person listed those are who fill-in when vacation comes into play. If their name is underlined they are believed to be currently active. You can contact them at xx_concierge@rccl. com, just replace xx with the two initials in front of the ships name on the list. (remove space between the . and com) For example: to contact the concierge on the Adventure of the Seas you would send an email to AD_concierge@rccl. com (remove space prior to com) RED INDICATES NEW CHANGES 1. AD Adventure of the Seas - Vanessa Rodrigues/Duygu Tanel (DeDe)/Robert Madouche- Carmen 2. BR Brilliance of the Seas - ?? 3. EN Enchantment of the Seas -Diego Tripaldi/Gonzalo Alfano 4. EX Explorer of the Seas -Kelly Rizzaldo / Carlos Ortiz (Barkeep Ismael - Julius Cloud9) 5. FR Freedom of the Seas (Concierge) - Fernando Ugalde ________________________(Diamond) - Willie Salaya Rahul Barua, Fernando Ugalde, Amit 6. -- Grandeur of the Seas - none 7. ID Independence of the Seas (Concierge) - 'Mel' and Gershwin (until this week when he is on holiday till Feb then off to SR) ____________________________ (Diamond) - Ricardo Mock/Coumella Arandia 8. JW Jewel of the Seas - Nedere Reid / Amanda Bandeira Santos (thru end of Nov) (barkeep Eva) 9. LG Legend of the Seas - Julianne/Julian Querico (NOV-? holiday then to oasis) 10. LB Liberty of the Seas (Concierge) - Anthea Helmsing / Mario ________________________(Diamond) -Mario Adonis Reyes/Oana Popa Fernando Ugalde ?? 11. -- Majesty of the Seas (MJ) - none 12. MA Mariner of the Seas - Allen Fajardo barman Augusto, Aubrey, Jupiter wkly rotation) [auxillary Joycelyn, Sheldon] 13. -- Monarch of the Seas (MN) - none 14. NV Navigator of the Seas – Carlos Marasigan /Carlos Javier/ Ortiz (barman Allen and Michael Solomon)Tuliois in satellite lounge 15. OA Oasis of the Seas (Concierge)Francois Roux AND Reyno Varkevisser ____________________(Diamond) - Gershwin Bronswinkel /Ricardo Mock 16. RD Radiance of the Seas- Juan Diego Miranda-Allen (on holiday Nov-22Jan2010)/ Georgina Couto 17. -- Rhapsody of the Seas (RH) - none 18. SR Serenade of the Seas - Kenneth Boodoo (till FEB2010) (barkeep Gilbert) 19. SP Splendour of the Seas – Kelly Rizzaldo / Fatima Scudiere 20. -- Vision of the Seas (VI) - none 21. VY Voyager of the Seas -Carlotta Ghetti/Israel Sanchez ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Outstanding Concierges who are now (rumored) leaving RCCLMARITZA (SR) MOOLAN -CONFIRMED & GONERICKY (EX) 08/23/2009CARLOS (NV)Katherine Valenzuela BR WHERE ARE THEY NOW? Giovanna[holiday-April then moves to MA in JUNE]AlexandriaBetsy MedranoMartin Sanchez no longer in CL/DL Ricardo Ugalde Guest Relations EX ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Thanks to everyone for your input. Which Carlos is manning the NV? There are several listed there. Thx Link to comment Share on other sites More sharing options...
cruisinsince99 Posted December 20, 2009 #912 Share Posted December 20, 2009 Ricardo Mock should be the Diamond Concierge on Oasis Yep, have him listed there as such. His name is underlined - meaning he is the current concierge. :) Link to comment Share on other sites More sharing options...
CruzinSuz Posted December 28, 2009 #913 Share Posted December 28, 2009 What happened to Martin Sanchez who was on the Voyager when she was based in Galveston last December to April? He was excellent. I was hoping that Martin was going to be onboard Voyager 2/7. He was really good. Not surprised to see that Katherine on BR was fired. She wasn't the most pleasant Concierge IMHO. Just got off Jewel, and Nedere was a fantastic Concierge. One of the best. She remembered everyone's name's, and Reynaldo the barkeep was outstanding, he remembered names and drinks and had a great sense of humor. Link to comment Share on other sites More sharing options...
ILOVETHEBRILLIANCE Posted December 29, 2009 #914 Share Posted December 29, 2009 I was hoping that Martin was going to be onboard Voyager 2/7. He was really good. Not surprised to see that Katherine on BR was fired. She wasn't the most pleasant Concierge IMHO. Just got off Jewel, and Nedere was a fantastic Concierge. One of the best. She remembered everyone's name's, and Reynaldo the barkeep was outstanding, he remembered names and drinks and had a great sense of humor. FYI: the termination of Katherine has nothing to do with her job performance!!!!!!!!! IMHO she was one of the best, and many others think the same, because, bunch of us, sent e-mails to Mr. Goldstein on this matter, and we are looking for more to do so. I'm glad you had a great Concierge on the Jewel: couple years ago, Andrea, (not longer with the Company) ruined my B2B! Link to comment Share on other sites More sharing options...
seatraveler1 Posted December 29, 2009 #915 Share Posted December 29, 2009 Yep, have him listed there as such. His name is underlined - meaning he is the current concierge. :) I think the confusion is that you have Ricardo Mock listed on BOTH Oasis and Independence!:) Link to comment Share on other sites More sharing options...
catball Posted December 30, 2009 #916 Share Posted December 30, 2009 I was hoping that Martin was going to be onboard Voyager 2/7. He was really good. Not surprised to see that Katherine on BR was fired. She wasn't the most pleasant Concierge IMHO. Just got off Jewel, and Nedere was a fantastic Concierge. One of the best. She remembered everyone's name's, and Reynaldo the barkeep was outstanding, he remembered names and drinks and had a great sense of humor. We were also impressed with Nedere and Reynaldo. Link to comment Share on other sites More sharing options...
TOM CRUIZES Posted December 30, 2009 #917 Share Posted December 30, 2009 Any one have any clues as to who is now Concierge or doing the job on Brilliance since KV left. Link to comment Share on other sites More sharing options...
petel Posted December 30, 2009 #918 Share Posted December 30, 2009 What happened to Martin Sanchez who was on the Voyager when she was based in Galveston last December to April? He was excellent. Martin is out of the rotation ...... he isn't on ships anymore. I agree he is the definition of concierge excellence. Israel is now the primary on VY and Carlotta is his relief. IMHO both do a very nice job. :) Link to comment Share on other sites More sharing options...
cruisinsince99 Posted January 5, 2010 #919 Share Posted January 5, 2010 ALL INFO HERE IS PROVIDED BY MEMBERS OF CC. :D Below you will find RCCLs complete fleet (21 ships) in alphabetical order. The lightened text are the ships without CLs. The text you can easily read are the ships which have the lounge as well as who is currently taking care of it. Where there is more than one person listed those are who fill-in when vacation comes into play. If their name is underlined they are believed to be currently active. You can contact them at xx_concierge@rccl. com, just replace xx with the two initials in front of the ships name on the list. (remove space between the . and com) For example: to contact the concierge on the Adventure of the Seas you would send an email to AD_concierge@rccl. com (remove space prior to com) RED INDICATES NEW CHANGES 1. AD Adventure of the Seas - Vanessa Rodrigues/Duygu Tanel (DeDe)/Robert Madouche- Carmen 2. BR Brilliance of the Seas - Katherine Valenzuela / (barkeeps Norman)/ Duygu Tanel (DeDe)14DEC-??FEB 3. EN Enchantment of the Seas -Diego Tripaldi/Gonzalo Alfano 4. EX Explorer of the Seas -Kelly Rizzaldo / Carlos Ortiz (Barkeep Ismael - Julius Cloud9) 5. FR Freedom of the Seas (Concierge) - Fernando Ugalde ________________________(Diamond) - Willie Salaya Rahul Barua, Fernando Ugalde, Amit 6. -- Grandeur of the Seas - none 7. ID Independence of the Seas (Concierge) - 'Mel' and Gershwin (until this week when he is on holiday till Feb then off to SR) ____________________________ (Diamond) - Ricardo Mock/Coumella Arandia 8. JW Jewel of the Seas - Nedere Reid / Amanda Bandeira Santos (thru end of Nov) (barkeep Eva) 9. LG Legend of the Seas - Julianne/Julian Querico (NOV-? holiday then to oasis) 10. LB Liberty of the Seas (Concierge) - Anthea Helmsing / Mario ________________________(Diamond) -Mario Adonis Reyes/Oana Popa Fernando Ugalde ?? 11. -- Majesty of the Seas (MJ) - none 12. MA Mariner of the Seas - Allen Fajardo barman Augusto, Aubrey, Jupiter wkly rotation) [auxillary Joycelyn, Sheldon] 13. -- Monarch of the Seas (MN) - none 14. NV Navigator of the Seas – Carlos Marasigan /Carlos Javier/ Ortiz (barman Allen and Michael Solomon)Tuliois in satellite lounge 15. OA Oasis of the Seas (Concierge)Francois Roux AND Reyno Varkevisser ____________________(Diamond) - Gershwin Bronswinkel / Ricardo Mock 16. RD Radiance of the Seas- Juan Diego Miranda-Allen (on holiday Nov-22Jan2010)/ Georgina Couto 17. -- Rhapsody of the Seas (RH) - none 18. SR Serenade of the Seas - Kenneth Boodoo (till FEB2010) (barkeep Gilbert) 19. SP Splendour of the Seas – Kelly Rizzaldo / Fatima Scudiere 20. -- Vision of the Seas (VI) - none 21. VY Voyager of the Seas -Carlotta Ghetti/Israel Sanchez ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Outstanding Concierges who are now(rumored) leaving RCCLMARITZA (SR) MOOLAN -CONFIRMED & GONERICKY (EX) 08/23/2009CARLOS (NV)MARTIN SANCHEZ(VY) WHERE ARE THEY NOW? Giovanna[holiday-April then moves to MA in JUNE]Alexandria Betsy Medrano no longer in CL/DL Ricardo Ugalde Guest Relations EX ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Thanks to everyone for your input. Anyone...which Carlos is manning the NV? There are several listed there. Thx FireFigherHoop - thanks for the input... :) SeaTraveler1 - thanks for taking my blinders off! :cool: :eek: :D Link to comment Share on other sites More sharing options...
jmraggs Posted January 5, 2010 #920 Share Posted January 5, 2010 ALL INFO HERE IS PROVIDED BY MEMBERS OF CC. :DBelow you will find RCCLs complete fleet (21 ships) in alphabetical order. The lightened text are the ships without CLs. The text you can easily read are the ships which have the lounge as well as who is currently taking care of it. Where there is more than one person listed those are who fill-in when vacation comes into play. If their name is underlined they are believed to be currently active. You can contact them at xx_concierge@rccl. com, just replace xx with the two initials in front of the ships name on the list. (remove space between the . and com) For example: to contact the concierge on the Adventure of the Seas you would send an email to AD_concierge@rccl. com (remove space prior to com) RED INDICATES NEW CHANGES 1. AD Adventure of the Seas - Vanessa Rodrigues/Duygu Tanel (DeDe)/Robert Madouche- Carmen 2. BR Brilliance of the Seas - Katherine Valenzuela / (barkeeps Norman)/ Duygu Tanel (DeDe)14DEC-??FEB 3. EN Enchantment of the Seas -Diego Tripaldi/Gonzalo Alfano 4. EX Explorer of the Seas -Kelly Rizzaldo / Carlos Ortiz (Barkeep Ismael - Julius Cloud9) 5. FR Freedom of the Seas (Concierge) - Fernando Ugalde ________________________(Diamond) - Willie Salaya Rahul Barua, Fernando Ugalde, Amit 6. -- Grandeur of the Seas - none 7. ID Independence of the Seas (Concierge) - 'Mel' and Gershwin (until this week when he is on holiday till Feb then off to SR) ____________________________ (Diamond) - Ricardo Mock/Coumella Arandia 8. JW Jewel of the Seas - Nedere Reid / Amanda Bandeira Santos (thru end of Nov) (barkeep Eva) 9. LG Legend of the Seas - Julianne/Julian Querico (NOV-? holiday then to oasis) 10. LB Liberty of the Seas (Concierge) - Anthea Helmsing / Mario ________________________(Diamond) -Mario Adonis Reyes/Oana Popa Fernando Ugalde ?? 11. -- Majesty of the Seas (MJ) - none 12. MA Mariner of the Seas - Allen Fajardo barman Augusto, Aubrey, Jupiter wkly rotation) [auxillary Joycelyn, Sheldon] 13. -- Monarch of the Seas (MN) - none 14. NV Navigator of the Seas – Carlos Marasigan /Carlos Javier/ Ortiz (barman Allen and Michael Solomon)Tuliois in satellite lounge 15. OA Oasis of the Seas (Concierge)Francois Roux AND Reyno Varkevisser ____________________(Diamond) - Gershwin Bronswinkel / Ricardo Mock 16. RD Radiance of the Seas- Juan Diego Miranda-Allen (on holiday Nov-22Jan2010)/ Georgina Couto 17. -- Rhapsody of the Seas (RH) - none 18. SR Serenade of the Seas - Kenneth Boodoo (till FEB2010) (barkeep Gilbert) 19. SP Splendour of the Seas – Kelly Rizzaldo / Fatima Scudiere 20. -- Vision of the Seas (VI) - none 21. VY Voyager of the Seas -Carlotta Ghetti/Israel Sanchez ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Outstanding Concierges who are now(rumored) leaving RCCLMARITZA (SR) MOOLAN -CONFIRMED & GONERICKY (EX) 08/23/2009CARLOS (NV)MARTIN SANCHEZ(VY) WHERE ARE THEY NOW? Giovanna[holiday-April then moves to MA in JUNE]Alexandria Betsy Medrano no longer in CL/DL Ricardo Ugalde Guest Relations EX ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Thanks to everyone for your input. Anyone...which Carlos is manning the NV? There are several listed there. Thx FireFigherHoop - thanks for the input... :) SeaTraveler1 - thanks for taking my blinders off! :cool: :eek: :D Carlos Marasigan is the Carlos on Navigator. Link to comment Share on other sites More sharing options...
BMT Posted January 5, 2010 #921 Share Posted January 5, 2010 Ivan is the new Concierge on Brilliance - Norman also in Concierge Lounge and Angela in Diamond Lounge. Not impressed with Ivan at all - needs mucho improvement IMHO and many others. Link to comment Share on other sites More sharing options...
maxs mom Posted January 5, 2010 #922 Share Posted January 5, 2010 Just off the Explorer. Carlos is going on vacation and his replacement after dry dock will be Cherry Santos. She is an absolute doll! We have made her our adopted daughter! She was training under Carlos for our cruise. I hope we can sail with her again! Carlos will be back in a couple of months. Link to comment Share on other sites More sharing options...
Libby7 Posted January 14, 2010 #923 Share Posted January 14, 2010 We'll be on the Mariner of the Seas for her Jan. 17th Sailing and do not know anything about Allen Fajardo. Does anyone have any feedback? We're really low maintenance but do ask for help occasionally with ice skating tickets and having plenty of diet coke on hand. Thank you. Link to comment Share on other sites More sharing options...
PAFC Posted January 19, 2010 #924 Share Posted January 19, 2010 Can anyone tell me who is currently the diamond concierge on Indy? Also do you know who will be the diamond concierge in July and November? We like Ricardo Mock and are hoping he will have left Oasis and come back to Indy!! I keep in touch with Ricardo via email and he is keen to come back to Indy after his leave but I wondered if anyone has the latest news. I know Columella often covers when he is on leave- is she currently the diamond concierge on Indy now? Thanks Link to comment Share on other sites More sharing options...
Tika Posted January 19, 2010 #925 Share Posted January 19, 2010 Just off the Explorer. Carlos is going on vacation and his replacement after dry dock will be Cherry Santos. She is an absolute doll! We have made her our adopted daughter! She was training under Carlos for our cruise. I hope we can sail with her again! Carlos will be back in a couple of months. Great to hear such nice words about Cherry!!!!!!!! She will be our Concierge for our upcoming 1/24/10 EOS cruise next Sunday. So looking forward to this cruise and all the perks that come with the Concierge services. Link to comment Share on other sites More sharing options...
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