RCCL Customer Service info

[ycasey66]

Hi All,

 

Unfortunately, tonight I had a bad experiecnce with RCCL phone customer service. I called twice and was placed on hold for more than 20 minutes each time, due to the fact that I needed a rate change, since I saw a lower price. I was transferred to a "Resolutions" Dept. The first time on hold, after 20 minutes, I was disconnected. I called again and another wait, only to find that any vacation planner could've done it. Unfortunately, I didn't get the first person's name.

 

I suggested a wait time message while on hold and I'd like to find comment to management about my experience, so other customers won't have to endure a long unneccessary wait.

 

 

What is the best way to contact RCCL for improvement with customer service? The lady on the phone said she couldn't do much more.

 

Thanks!:)

[Sue L]

Are you a C & A member? If yes, call them when you need something done. I have never waited more than a minute or two and they have taken care of everything quickly and efficiently.!

[mediator]

Gee, that doesn't seem so bad to me. Your lucky, must never have to call your cell phone company or other related services. Accidents happen, calls get disconnected. If I wrote a letter or contacted each vendor whom I received "bad service" for, I'd get writers cramp. Maybe my expectations are lower.

[Little Elm]

They have had a high volume of calls the last few days due to Dean.

[ycasey66]

I forgot about Dean.

 

But thanks about the C&A info. I am a member.