ycasey66 Posted August 23, 2007 #1 Share Posted August 23, 2007 Hi All, Unfortunately, tonight I had a bad experiecnce with RCCL phone customer service. I called twice and was placed on hold for more than 20 minutes each time, due to the fact that I needed a rate change, since I saw a lower price. I was transferred to a "Resolutions" Dept. The first time on hold, after 20 minutes, I was disconnected. I called again and another wait, only to find that any vacation planner could've done it. Unfortunately, I didn't get the first person's name. I suggested a wait time message while on hold and I'd like to find comment to management about my experience, so other customers won't have to endure a long unneccessary wait. What is the best way to contact RCCL for improvement with customer service? The lady on the phone said she couldn't do much more. Thanks!:) Link to comment Share on other sites More sharing options...
Sue L Posted August 23, 2007 #2 Share Posted August 23, 2007 Are you a C & A member? If yes, call them when you need something done. I have never waited more than a minute or two and they have taken care of everything quickly and efficiently.! Link to comment Share on other sites More sharing options...
mediator Posted August 23, 2007 #3 Share Posted August 23, 2007 Gee, that doesn't seem so bad to me. Your lucky, must never have to call your cell phone company or other related services. Accidents happen, calls get disconnected. If I wrote a letter or contacted each vendor whom I received "bad service" for, I'd get writers cramp. Maybe my expectations are lower. Link to comment Share on other sites More sharing options...
Little Elm Posted August 23, 2007 #4 Share Posted August 23, 2007 They have had a high volume of calls the last few days due to Dean. Link to comment Share on other sites More sharing options...
ycasey66 Posted August 23, 2007 Author #5 Share Posted August 23, 2007 I forgot about Dean. But thanks about the C&A info. I am a member. Link to comment Share on other sites More sharing options...
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