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Favette

By Favette,
in Norwegian Cruise Line

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mbisson

mbisson

Posted
Posted
I read in someone's review that Specialty Restaurants had discounted cover charges if dining early. Can anyone confirm this for me, or direct me to the source? :)

 

Can't confirm. Some of my NCL cruises offered this, some didn't

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SURRY GENT

SURRY GENT

Posted
Posted

icon1.gif Sorry about the length but worth a read.

 

Restuarant reservations and cover charge policy

Restaurant Reservations

 

The goals of this policy are to: 1) provide more choices to the guests with regards to dining times; 2) space the reservations so that there is a smoother flow of service; 3) Assist the galleys with preparation planning and reducing overproduction.

 

All components of this policy apply to all ships with the computerized restaurant reservation system (Aloha, America, Hawaii, Spirit, Jewel and Pearl). The manual handling Guest Requests and Reservation Locations components of this policy apply to all vessels in the fleet.

 

 

I. POLICY

 

The computerized Reservation System software has been upgraded so that the display screens will only reflect what is actually seated in the restaurant.

 

Reservations are not necessary for any of our dining rooms or restaurants; however if guests choose to they may make reservations for the day of or the next day. In the main dining rooms, reservations may be made for parties of 1-49. In the specialty restaurants, reservations may be made for parties of 1-20. Reservations may be made by phone or in person at the designated reservation desk. Pre-paid group reservations will still be handled according to Group Dining Reservations.

 

The designated reservation phone line will be staffed with crew members from 7:00 am – 4:30 pm on a daily basis, with the exception of embarkation day. On embarkation day, the reservation phone line is to be staffed with a crew member from 12:00 pm – 4:30 pm. From 4:30 pm – 5:30 pm, the reservation phone line is to be staffed with one crew member on a daily basis. The reservation phone line number and hours of operations are to be listed in the Freestyle Daily. The designated reservation desk is to be staffed from 7:00 am – 4:30 pm on a daily basis, with the exception of embarkation day. On embarkation day, the reservation desk is to be staffed from 12:00 pm – 4:30 pm. Extra crew members are to be staffed to assist with reservations. The location of the reservation desk and hours of operation are to be listed in the Freestyle Daily.

 

Reservations can also be made at the desired restaurant in the evening when the phone line and reservation desk are closed. The computerized reservation system has been set-up to maximize covers, increase table turns and maximize in each of the restaurants. Reservations will be accepted in 15-minute intervals. .

 

Specialty Restaurant Cover Charges:

 

Bistro = $15.00 per person

 

Bistro Tasting Menu Option = $20.00 for two people

 

This is a full menu option for 2 people that include a starter, upgraded food selections such as Chateaubriand and Rack of Lamb, and a dessert selection.

 

If two guests order dinner in the Bistro and ALSO order from the tasting menu, then they will be charged a total of $50.00 ($15.00 per person cover charge plus $20.00 for the Tasting Menu)

 

Steakhouse = $20.00 per person

 

Steakhouse Specialty Menu Option=$10.00 per person

 

This is a menu that offers upgraded food items such as Surf and Turf, Whole Lobster and Porterhouse Steak. The guests still have the option of ordering appetizers, sides and desserts from the regular menu.

 

If a guest orders dinner in the Steakhouse and ALSO orders an item from the specialty menu, then the guest will be charged a total of $30.00 ($20.00 per person cover charge plus $10.00 per person for the upgraded food item)

 

Asian and Shabu Shabu = $10.00 per person

 

Sushi = $15.00 per person

 

Teppanyaki = $20.00 per person

 

Italian = $10.00 per person on Pride of Aloha and Norwegian Sun (cover charges do not apply to any other vessels that have an Italian Restaurant)

 

Cover charge for children 12 and under is ½ the cover charge as specified in procedural steps 1.0 though 6.0.

 

 

 

Group Restaurant Reservations:

 

 

 

MAIN RESTAURANTS

 

Groups of 1-49 will be permitted to make group reservations as often as requested during the course of the cruise.

 

The seating times will be either 5:30pm, 6:00pm, 8:30pm, 9:00pm or 9:30pm.

 

The guests will be offered the regular menu.

 

The Corporate Restaurant Manager or Manager Restaurant Operations will confirm time(s) and restaurant venue(s).

 

 

 

Groups of 50-99 will be permitted to make group reservations as often as requested during the course of the cruise, except for Lobster Night.

 

The seating times will be either 5:30pm, 6:00pm, 9:00pm, or 9:30pm.

 

The guests will be offered the regular menu.

 

The Corporate Restaurant Manager or Manager Restaurant Operations will confirm time(s) and restaurant venue(s).

 

 

 

Groups of 100-199 will be permitted to make group reservations as often as requested during the course of the cruise, except for Lobster Night.

 

The seating times will be either 5:30pm or 9:30pm.

 

The guests will be offered the regular menu.

 

The Corporate Restaurant Manager or Manager Restaurant Operations will confirm time(s) and venue(s).

 

 

 

Groups of 200 or more will be permitted to make a group reservation on two nights during their cruise, except for Lobster Night.

 

The group will be split between the two Main Restaurants.

 

The seating times will be either 5:30pm or 9:30pm.

 

A set menu must be used for this purpose.

 

The Corporate Restaurant Manager or Manager Restaurant Operations will confirm times and venues

 

SPECIALTY RESTAURANTS

 

Groups of 1-20 will be permitted to make group reservations as often as requested during the course of the cruise.

 

There are no set seating times.

 

The guests will be offered the regular menu.

 

The Corporate Restaurant Manager or Manager Restaurant Operations will confirm the time(s).

 

 

 

Groups of 21-40 will be permitted to make group reservations as often as requested during the course of the cruise.

 

The seating times will either be 5:30pm, 6:00pm, 9:00pm, or 9:30pm.

 

A set menu must be used for this purpose.

 

The Corporate Restaurant Manager or Manager Restaurant Operations will confirm the time(s).

 

 

 

Groups of 41-60 will be permitted to make group reservations on two nights during their cruise.

 

Groups of this size will be broken into smaller groups of 20 which will be seated in thirty minute intervals at either 5:30pm, 6:00pm, 6:30pm, 8:30pm, 9:00pm, or 9:30pm.

 

The guests will be offered the regular menu.

 

The Corporate Restaurant Manager or Manager Restaurant Operations will confirm the times.

 

 

 

Groups of 60 or more will not be able to be accommodated in one particular specialty restaurant. They will be split into groups and/or different restaurants and handled as specified in procedural steps 2.2 and/or 2.3. Groups with confirmed reservations for the Bistro, Steakhouse, Asian, Sushi, Teppanyaki and Italian restaurants with a cover charge need to pre-pay the cover charges prior to the start of the cruise. These cover charges are non-refundable.

 

 

 

All Dining Requests must go through the Ship Coordinator for approval.

 

 

 

If a guest is onboard for a site inspection for a future cruise and he/she makes any requests, then this individual is to be instructed to contact the appropriate group coordinator in the Corporate Office to submit these requests. Onboard management is not authorized to agree to any special requests.

 

 

 

Two For One Promotion for Specialty Restaurants with Cover Charge

 

 

 

Everyday of each cruise the vessel will feature a Two for One Cover Charge promotion. Ships sailing a European and Mediterranean itinerary will offer the special from 5:30 pm – 6:30 pm. All other vessels will offer the special from 8:30 pm – 9:30 pm.

 

 

 

Aloha – 8:30 pm – 9:30 pm (Hawaii itinerary)

 

America – 8:30 pm - 9:30 pm (Hawaii itinerary)

 

Crown – 8:30 pm – 9:30 pm (Bermuda, Bahamas, Caribbean and South America itineraries)

 

Dawn – 8:30 pm – 9:30 pm (Bermuda, Bahamas, Caribbean, and Canada, New England itineraries)

 

Dream – 5:30 pm – 6:30 pm (Europe and Mediterranean itineraries)

 

8:30 pm – 9:30 pm (Bermuda, Bahamas, Caribbean and South American itineraries)

 

Gem - 5:30 pm – 6:30 pm (Europe and Mediterranean itineraries)

 

8:30 pm – 9:30 pm (Bermuda, Bahamas and Caribbean itineraries)

 

Hawaii – 8:30 pm – 9:30 pm (Hawaii itinerary)

 

Jewel – 5:30 pm – 6:30 pm (Europe and Mediterranean itineraries)

 

8:30 pm – 9:30 pm (Bermuda, Bahamas and Caribbean itineraries)

 

Majesty – 8:30 pm – 9:30 pm (Bermuda, Bahamas, Caribbean, and Mexico itineraries)

 

Pearl - 8:30 pm – 9:30 pm (Bermuda, Bahamas, Caribbean and Alaska itineraries)

 

Spirit – 8:30 pm – 9:30 pm (Bermuda, Bahamas, Caribbean and Canada, New England itineraries)

 

Star – 8:30 pm – 9:30 pm (Alaska and Mexico itineraries)

 

Sun - 8:30 pm – 9:30 pm (Bermuda, Bahamas, Caribbean and Alaska itineraries)

 

 

 

This policy applies to the following Restaurants:

 

Bistro – All NCL and NCL America ships

 

Steakhouse – Sun, Star, Dawn, Spirit, Jewel, Gem, Pearl, America and Hawaii

 

Asian – Star, Dawn, Spirit, Jewel, Pearl, Gem, America and Hawaii

 

Pacific Rim – Soho-Star and Pacific Heights-Aloha

 

Italian – il Adagio-Sun and Kahili-Aloha

 

This policy does not apply to the Sushi menu, Shabu Shabu menu, Teppanyaki menu, Steakhouse specialty menu or Bistro tasting menu.

 

 

 

The promotion is to be featured and advertised every day of the cruise in the Freestyle Daily and on the TV Scroll/ITV.

 

The standard cancellation policy will apply to the reservations made for these two time slots.

 

The 50% discount only applies to the cover charge for the regular Menu. The Steakhouse specialty menu and Bistro Tasting menu do not apply for the discount.

 

The 50% discount does not apply to pre-paid groups that have booked their reservation through the Corporate Office.

 

This policy cannot be altered

 

 

 

Reservation Cancellation Policy

 

 

 

Guests have the opportunity to cancel their reservation up till 5:00pm on the day of their reservation. We will hold a table for a reservation for 15 minutes, after 15 minutes have passed, the guest is to be considered a no show and the table is put back into circulation. Guests that fail to show up for their reservation will be assessed a fee equivalent to double the cover charge of the specialty restaurant in which the reservation was made for up to a party of 2.

__________________

TwelveOhOne

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luv2getaway

luv2getaway

Posted
Posted

Thanks for the great information. I hope that the half price cover charge will be in effect for our November cruise on the Spirit. I'm not sure when this policy for NCL was put in place, but there were definitely no 1/2 price dining on the Sun to Alaska this July.

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dadof2

dadof2

Posted
Posted
Thanks for the great information. I hope that the half price cover charge will be in effect for our November cruise on the Spirit. I'm not sure when this policy for NCL was put in place, but there were definitely no 1/2 price dining on the Sun to Alaska this July.

 

I also wonder when this was put in place.

 

Our past few NCL cruises had early-bird 1/2 price dining, late 1/2 price dining and/or no half price dining.

We assumed it was all based on busy/slow seasons.

 

Surry Gent, thanks for posting the info.

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family cruisers

family cruisers

Posted
Posted

I wonder the same thing, I actually like the later time better , this wasy no need to rush to get ready for dinner. We'll see in a few weeks.

I also wonder when this was put in place.

 

Our past few NCL cruises had early-bird 1/2 price dining, late 1/2 price dining and/or no half price dining.

We assumed it was all based on busy/slow seasons.

 

Surry Gent, thanks for posting the info.

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philk

philk

Posted
Posted

Thanks very much for this info. We are sailing on the Pearl in Nov.

 

Am curious with the "tasting menu" options - does this mean the portions are smaller?

 

Drink prices - are there specials with regard to wine & beer.

 

philk

 

 

icon1.gif Sorry about the length but worth a read.

 

Restuarant reservations and cover charge policy

 

Restaurant Reservations

 

The goals of this policy are to: 1) provide more choices to the guests with regards to dining times; 2) space the reservations so that there is a smoother flow of service; 3) Assist the galleys with preparation planning and reducing overproduction.

 

All components of this policy apply to all ships with the computerized restaurant reservation system (Aloha, America, Hawaii, Spirit, Jewel and Pearl). The manual handling Guest Requests and Reservation Locations components of this policy apply to all vessels in the fleet.

 

 

I. POLICY

 

The computerized Reservation System software has been upgraded so that the display screens will only reflect what is actually seated in the restaurant.

 

Reservations are not necessary for any of our dining rooms or restaurants; however if guests choose to they may make reservations for the day of or the next day. In the main dining rooms, reservations may be made for parties of 1-49. In the specialty restaurants, reservations may be made for parties of 1-20. Reservations may be made by phone or in person at the designated reservation desk. Pre-paid group reservations will still be handled according to Group Dining Reservations.

 

The designated reservation phone line will be staffed with crew members from 7:00 am – 4:30 pm on a daily basis, with the exception of embarkation day. On embarkation day, the reservation phone line is to be staffed with a crew member from 12:00 pm – 4:30 pm. From 4:30 pm – 5:30 pm, the reservation phone line is to be staffed with one crew member on a daily basis. The reservation phone line number and hours of operations are to be listed in the Freestyle Daily. The designated reservation desk is to be staffed from 7:00 am – 4:30 pm on a daily basis, with the exception of embarkation day. On embarkation day, the reservation desk is to be staffed from 12:00 pm – 4:30 pm. Extra crew members are to be staffed to assist with reservations. The location of the reservation desk and hours of operation are to be listed in the Freestyle Daily.

 

Reservations can also be made at the desired restaurant in the evening when the phone line and reservation desk are closed. The computerized reservation system has been set-up to maximize covers, increase table turns and maximize in each of the restaurants. Reservations will be accepted in 15-minute intervals. .

 

Specialty Restaurant Cover Charges:

 

Bistro = $15.00 per person

 

Bistro Tasting Menu Option = $20.00 for two people

 

This is a full menu option for 2 people that include a starter, upgraded food selections such as Chateaubriand and Rack of Lamb, and a dessert selection.

 

If two guests order dinner in the Bistro and ALSO order from the tasting menu, then they will be charged a total of $50.00 ($15.00 per person cover charge plus $20.00 for the Tasting Menu)

 

Steakhouse = $20.00 per person

 

Steakhouse Specialty Menu Option=$10.00 per person

 

This is a menu that offers upgraded food items such as Surf and Turf, Whole Lobster and Porterhouse Steak. The guests still have the option of ordering appetizers, sides and desserts from the regular menu.

 

If a guest orders dinner in the Steakhouse and ALSO orders an item from the specialty menu, then the guest will be charged a total of $30.00 ($20.00 per person cover charge plus $10.00 per person for the upgraded food item)

 

Asian and Shabu Shabu = $10.00 per person

 

Sushi = $15.00 per person

 

Teppanyaki = $20.00 per person

 

Italian = $10.00 per person on Pride of Aloha and Norwegian Sun (cover charges do not apply to any other vessels that have an Italian Restaurant)

 

Cover charge for children 12 and under is ½ the cover charge as specified in procedural steps 1.0 though 6.0.

 

 

 

Group Restaurant Reservations:

 

 

 

MAIN RESTAURANTS

 

Groups of 1-49 will be permitted to make group reservations as often as requested during the course of the cruise.

 

The seating times will be either 5:30pm, 6:00pm, 8:30pm, 9:00pm or 9:30pm.

 

The guests will be offered the regular menu.

 

The Corporate Restaurant Manager or Manager Restaurant Operations will confirm time(s) and restaurant venue(s).

 

 

 

Groups of 50-99 will be permitted to make group reservations as often as requested during the course of the cruise, except for Lobster Night.

 

The seating times will be either 5:30pm, 6:00pm, 9:00pm, or 9:30pm.

 

The guests will be offered the regular menu.

 

The Corporate Restaurant Manager or Manager Restaurant Operations will confirm time(s) and restaurant venue(s).

 

 

 

Groups of 100-199 will be permitted to make group reservations as often as requested during the course of the cruise, except for Lobster Night.

 

The seating times will be either 5:30pm or 9:30pm.

 

The guests will be offered the regular menu.

 

The Corporate Restaurant Manager or Manager Restaurant Operations will confirm time(s) and venue(s).

 

 

 

Groups of 200 or more will be permitted to make a group reservation on two nights during their cruise, except for Lobster Night.

 

The group will be split between the two Main Restaurants.

 

The seating times will be either 5:30pm or 9:30pm.

 

A set menu must be used for this purpose.

 

The Corporate Restaurant Manager or Manager Restaurant Operations will confirm times and venues

 

SPECIALTY RESTAURANTS

 

Groups of 1-20 will be permitted to make group reservations as often as requested during the course of the cruise.

 

There are no set seating times.

 

The guests will be offered the regular menu.

 

The Corporate Restaurant Manager or Manager Restaurant Operations will confirm the time(s).

 

 

 

Groups of 21-40 will be permitted to make group reservations as often as requested during the course of the cruise.

 

The seating times will either be 5:30pm, 6:00pm, 9:00pm, or 9:30pm.

 

A set menu must be used for this purpose.

 

The Corporate Restaurant Manager or Manager Restaurant Operations will confirm the time(s).

 

 

 

Groups of 41-60 will be permitted to make group reservations on two nights during their cruise.

 

Groups of this size will be broken into smaller groups of 20 which will be seated in thirty minute intervals at either 5:30pm, 6:00pm, 6:30pm, 8:30pm, 9:00pm, or 9:30pm.

 

The guests will be offered the regular menu.

 

The Corporate Restaurant Manager or Manager Restaurant Operations will confirm the times.

 

 

 

Groups of 60 or more will not be able to be accommodated in one particular specialty restaurant. They will be split into groups and/or different restaurants and handled as specified in procedural steps 2.2 and/or 2.3. Groups with confirmed reservations for the Bistro, Steakhouse, Asian, Sushi, Teppanyaki and Italian restaurants with a cover charge need to pre-pay the cover charges prior to the start of the cruise. These cover charges are non-refundable.

 

 

 

All Dining Requests must go through the Ship Coordinator for approval.

 

 

 

If a guest is onboard for a site inspection for a future cruise and he/she makes any requests, then this individual is to be instructed to contact the appropriate group coordinator in the Corporate Office to submit these requests. Onboard management is not authorized to agree to any special requests.

 

 

 

Two For One Promotion for Specialty Restaurants with Cover Charge

 

 

 

Everyday of each cruise the vessel will feature a Two for One Cover Charge promotion. Ships sailing a European and Mediterranean itinerary will offer the special from 5:30 pm – 6:30 pm. All other vessels will offer the special from 8:30 pm – 9:30 pm.

 

 

 

Aloha – 8:30 pm – 9:30 pm (Hawaii itinerary)

 

America – 8:30 pm - 9:30 pm (Hawaii itinerary)

 

Crown – 8:30 pm – 9:30 pm (Bermuda, Bahamas, Caribbean and South America itineraries)

 

Dawn – 8:30 pm – 9:30 pm (Bermuda, Bahamas, Caribbean, and Canada, New England itineraries)

 

Dream – 5:30 pm – 6:30 pm (Europe and Mediterranean itineraries)

 

8:30 pm – 9:30 pm (Bermuda, Bahamas, Caribbean and South American itineraries)

 

Gem - 5:30 pm – 6:30 pm (Europe and Mediterranean itineraries)

 

8:30 pm – 9:30 pm (Bermuda, Bahamas and Caribbean itineraries)

 

Hawaii – 8:30 pm – 9:30 pm (Hawaii itinerary)

 

Jewel – 5:30 pm – 6:30 pm (Europe and Mediterranean itineraries)

 

8:30 pm – 9:30 pm (Bermuda, Bahamas and Caribbean itineraries)

 

Majesty – 8:30 pm – 9:30 pm (Bermuda, Bahamas, Caribbean, and Mexico itineraries)

 

Pearl - 8:30 pm – 9:30 pm (Bermuda, Bahamas, Caribbean and Alaska itineraries)

 

Spirit – 8:30 pm – 9:30 pm (Bermuda, Bahamas, Caribbean and Canada, New England itineraries)

 

Star – 8:30 pm – 9:30 pm (Alaska and Mexico itineraries)

 

Sun - 8:30 pm – 9:30 pm (Bermuda, Bahamas, Caribbean and Alaska itineraries)

 

 

 

This policy applies to the following Restaurants:

 

Bistro – All NCL and NCL America ships

 

Steakhouse – Sun, Star, Dawn, Spirit, Jewel, Gem, Pearl, America and Hawaii

 

Asian – Star, Dawn, Spirit, Jewel, Pearl, Gem, America and Hawaii

 

Pacific Rim – Soho-Star and Pacific Heights-Aloha

 

Italian – il Adagio-Sun and Kahili-Aloha

 

This policy does not apply to the Sushi menu, Shabu Shabu menu, Teppanyaki menu, Steakhouse specialty menu or Bistro tasting menu.

 

 

 

The promotion is to be featured and advertised every day of the cruise in the Freestyle Daily and on the TV Scroll/ITV.

 

The standard cancellation policy will apply to the reservations made for these two time slots.

 

The 50% discount only applies to the cover charge for the regular Menu. The Steakhouse specialty menu and Bistro Tasting menu do not apply for the discount.

 

The 50% discount does not apply to pre-paid groups that have booked their reservation through the Corporate Office.

 

This policy cannot be altered

 

 

 

Reservation Cancellation Policy

 

 

 

Guests have the opportunity to cancel their reservation up till 5:00pm on the day of their reservation. We will hold a table for a reservation for 15 minutes, after 15 minutes have passed, the guest is to be considered a no show and the table is put back into circulation. Guests that fail to show up for their reservation will be assessed a fee equivalent to double the cover charge of the specialty restaurant in which the reservation was made for up to a party of 2.

__________________

TwelveOhOne

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sunshine 229

sunshine 229

Posted
Posted

Thanks for posting that Surry Gent.

I do hope it is still in effect next time I cruise.

Can I ask where you got it from? I tried looking everywhere I could think of on the NCL site and couldn't find any info on this.

 

ETA: Do you know if this is publicized on the ship or is it a sort of, we'll do it if you ask but we won't advertise it. Sounds sort of silly to have a promotion that isn't promoted but I've seen stranger things.

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  • 2 weeks later...
onyxmom

onyxmom

Posted
Posted

#4 report.gif

post_old.gif September 16th, 2007, 07:59 PM

image.php?u=268480&dateline=1189537437SURRY GENT user_offline.gif vbmenu_register("postmenu_11661174", true);

Cool Cruiser

 

Bistro = $15.00 per person

 

Bistro Tasting Menu Option = $20.00 for two people

 

This is a full menu option for 2 people that include a starter, upgraded food selections such as Chateaubriand and Rack of Lamb, and a dessert selection.

 

If two guests order dinner in the Bistro and ALSO order from the tasting menu, then they will be charged a total of $50.00 ($15.00 per person cover charge plus $20.00 for the Tasting Menu)

 

 

SurryGent:

THANK YOU THANK YOU THANK YOU !!! We have been trying to find this information we want to have dinner at the bistro on our Dawn Cruise in March, and could not decide between just doing the Bistro or buying the honeymoon pkg...... I have done the Honeymoon Pkg on previous cruise's and could not find out if Bistro was a Cover charge or a la carte pricing.... This is a big help in our decision.....

Thanks again !:D

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