Pati Posted January 1, 2008 #1 Share Posted January 1, 2008 On Hurtigruten letterhead Addressed to each passenger with cabin number Dated 1.1.2008 Information Note concerning MV Fram MV Fram is now sailing back to Ushuaia in Argentina, following engine trouble during its cruise of Antarctica on the 28th of December. First of all, we sincerely regret this unexpected incident that has happened during your voyage and we apologize for the inconvenience that this has caused. Hurtigruten ASA appreciate that your holiday has not been delivered exactly as planned, and as such we would like to offer you a special reduced price off a future cruise with Hurtigruten. Details will be given to you by your local Hurtigruten sales office upon your return. If further refund needs to be claimed, please contact your local Hurtigruten sales office after the end of your holiday. Thank you for your consideration in this matter, and we very much look forward to seeing you again on a future Hurtigruten cruise. Yours sincerely Trond Overas Director Explorer Cruise Odd Erik Kjelkvik Sales Manager Link to comment Share on other sites More sharing options...
Jade13 Posted January 2, 2008 #2 Share Posted January 2, 2008 On Hurtigruten letterheadAddressed to each passenger with cabin number Dated 1.1.2008 Information Note concerning MV Fram MV Fram is now sailing back to Ushuaia in Argentina, following engine trouble during its cruise of Antarctica on the 28th of December. First of all, we sincerely regret this unexpected incident that has happened during your voyage and we apologize for the inconvenience that this has caused. Hurtigruten ASA appreciate that your holiday has not been delivered exactly as planned, and as such we would like to offer you a special reduced price off a future cruise with Hurtigruten. Details will be given to you by your local Hurtigruten sales office upon your return. If further refund needs to be claimed, please contact your local Hurtigruten sales office after the end of your holiday. Thank you for your consideration in this matter, and we very much look forward to seeing you again on a future Hurtigruten cruise. Yours sincerely Trond Overas Director Explorer Cruise Odd Erik Kjelkvik Sales Manager Exactly how many days cruise did you have and how many were missed? As far as compensation, did they (I assume) automatically reimburse you for the days missed, or did it depend on whether you purchased insurance (some ships/cruiselines only require medical evacuation insurance, so some pax may not have bought anything to cover missed days or change of airline flights). Link to comment Share on other sites More sharing options...
JLC@SD Posted May 27, 2008 #3 Share Posted May 27, 2008 On Hurtigruten letterheadAddressed to each passenger with cabin number Dated 1.1.2008 Information Note concerning MV Fram Hurtigruten ASA appreciate that your holiday has not been delivered exactly as planned, and as such we would like to offer you a special reduced price off a future cruise with Hurtigruten. Details will be given to you by your local Hurtigruten sales office upon your return. .........so you have to book two cruises......pay for one and a half.......get one and a half........and thats a deal........interesting......:rolleyes: Link to comment Share on other sites More sharing options...
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