CAS Upgrade Upsell

[billytom]

Hope someone can answer this - I tried to search it but could not find anything. Does Casinos At Sea ever upgrade someone? In other words, if you have booked via CAS is there any chance you might get a upgrade or are you only eligible for a upsell?

[CruisnGram]

Hope someone can answer this - I tried to search it but could not find anything. Does Casinos At Sea ever upgrade someone? In other words, if you have booked via CAS is there any chance you might get a upgrade or are you only eligible for a upsell?

 

Hopefully someone who definitely knows the answer to this will respond. I have heard that the answer is no. You get what you book through CAS. Now, if you watch pricing and it goes down enough that you want to upgrade yourself, CAS will be more then happy to change your reservation. But them contacting you about an upsell....I've never heard of it happening.

 

CG

[falken]

Hope someone can answer this - I tried to search it but could not find anything. Does Casinos At Sea ever upgrade someone? In other words, if you have booked via CAS is there any chance you might get a upgrade or are you only eligible for a upsell?

 

In general, CAS will not change your booking at all. Lots of gamblers are superstitious and may have picked their cabin because it was 777 paces from the casino, or don't want the 13th room in a hallway, etc.

The department is also very small and I don't believe they want to take the time with upsells, plus your room is already discounted.

 

Chances are, what you booked is what you get unless you call in and request to pay the going rate for an upgrade.

[LOWTYD]

We had a thread going a little while ago and I beleive this came up. I don't think anyone was offered an upgrade from CAS.

[BarbCT605]

I tried -- I rec'd no upsells from CAS. If you book through CAS, they become your travel agent. So I asked them to try 'regular' NCL reservations to upsell and was told no.

 

If you want to book a higher level cabin, you have to pay the difference in your current cabin and the rack rate of the new.

[Stillfloatin']

No upgrades because they consider the discount or free bookings as already being upgrades. At least, that what they told me when I asked them.

[terrymtex01]

I can not honestly remember the exact wording I was told when I asked CAS about this, but what their words meant was NCL considers the discount or comp you get to be your "upsell or upgrade". I think the rep I spoke with (and I don't remember which one it was) basically said NCL thinks of it as you have already gotten enough of a discount if you go through CAS so they do not offer any CAS bookings upsells or upgrades.

[mickeysgal]

What is CAS?

[rio123]

If you tell your CAS rep that you would be interested in any upsell opportunities they will generally inform the upsell desk that if a better cabin becomes available to give you a call. The upsell desk will not touch a casino res unless the casino gives them the go ahead.

 

The CAS group want you to be happy and if an opportunity is available they want you to get it.

[CruisnGram]

What is CAS?

 

Casino's At Sea

 

CG

[retiredonthesea]

We got a an up grade once because we had booked a disabled cabin (only stern one left) and later got a call that they needed that cabin and we went from an AE aft cabin to an AB. I don't think we would have gotten the AB, but I raised such a fuss about wanting the stern cabin and they didn't have any left that they gave us the AB. I think it was truly LUCK!!!!