HELP!! they lost my luggage

[1skier1]

my parents just got back from their dream vacation on the adventure of the seas... it was their worst trip ever... their luggage never showed up on the ship.. they had paid in advance to have all of their luggage taken care of so they wouldnt have to deal with it.. well, royal caribbean never took responsibility and they were missing all of their clothes all week, couldnt go to dinner or anything.. so when they got back to chicago the airline told them that they had proof that r.c. took their luggage from the airport.. so where do we start to take care of this.. i have heard that the cruise lines are miserable to deal with, i just got back from the constellation and have nothing but ubelievable good stories to tell... so anyways any help with a phone number or a contact name or a certain person to ask for would be greatly appreciated...

thx

michael..

mekileen@yahoo.com

[Family of 14]

Michael - How awful! Who did they pay to take care of their luggage? I didn't know this could be done anymore post 911. Thought all passengers had to claim their luggage and then staff would take care of it.

 

Do your parents have their luggage now?

 

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[celtic selke]

This is strange. None of the cruise lines take care of the luggage from the airport straight through anymore. Are you sure you are getting the correct story?

 

celtic selke

[hdawson]

I agree with Family of 14. It has been my understanding that we must take possesion of our luggage both at the airport and turn it over to the porters at the pier for security reasons.

[Desertbelle]

We've paid for transfers on our last two cruises, one of them RCI and the other Princess. Both required that we claim our luggage and then turn it over to the cruise agents who were at the luggage area. Once we did that, then the cruise line was responsible for getting it to the ship. Is this what your parents did?

 

What a terrible misunderstanding!! Hopefully their cruise/travel insurance will help pay for some of the loss.

 

Margie

 

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[1skier1]

hmm.. all i know is that they went with three other couples.. all together.. someone was to handle the luggage.. everyone elses luggage showed up and one of their pieces did show up.. but a 70# bag didnt.. i know i know.. dont put all your eggs in one basket but they did.. .anyways the airline has proof that rci recieved all of the bags.. but they didnt find this out till after their trip.. apparently rci kept saying they were looking into but it seems as though they didnt look very far..

[iluvcruzin]

How awful! Nothing's as bad as missing/stolen luggage.

 

I had my luggage STOLEN the day before I sailed a few years back. I had a rental car and stopped at an outlet mall in Ft. Lauderdale on the way to our pre-cruise hotel. Everything was stolen out of the car (in the trunk). I spent the next 8 hours shopping for clothing and essentials. It was a nightmare.

 

I'm suprised the cruiseline did not offer vouchers for clothing on board. Normally they also provide free tux's when the luggage doesn't show up for formal night.

 

I'm not sure about this "paid in advance" for luggage to be handled. It would be interesting to know how this works. Maybe it's an outside company. Did your parents book their air through the cruiseline? please explain this because it's confusing to know what they really did.

 

One thing to note - If they do not recover their luggage, their Homeowner's policy may cover it. They covered mine and the contents up to a certain amount. I had a deductable but it was still worth filing.

 

Maureen

 

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[hdawson]

I still think that they must claim their luggage from the shuttle at the pier and present it to the porters that load it to the ship. This discourages anyone from shipping questionable, i.e. dangerous, baggage to a ship without personally showing up. Airlines have the same requirement and for the same reason.

[1skier1]

not to be rude.. but apparently no one understands my question.. all i am asking for is if anyone has had an experience like this and can recomend a phone number to call at rci or a certain person or a title of a person to ask for so we can get the issue resolved..

thanks

[stretch]

I would start with the TA, or if booked direct with the cruiseline go to them. Make sure that first you check all their documents and all written information to make sure that RCI stated (in writing) that they would be responsible for the luggage. Get your proof of pick up from the airline and have all that ready when you call. Since all the other luggage was delivered, it looks like RCI was in error. I'd make sure that I had all the proof they could ask for before calling. Also, ask to speak with someone in management if calling RCI. If booked through a TA, make them do the homework, that's what they're paid to handle.

 

Just another good reason to purchase trip insurance, but don't tell my DW! A cruise and a whole new wardrobe would be too much for her.

Stretch

 

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[This message was edited by stretch on 04-26-04 at 11:42 AM.]

[lscole]

1skier1, I would suggest calling customer service. I don't have a # but the person in charge is a Mr Williams. Good Luck.

 

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[Family of 14]

Post-Cruise Lost Luggage and Lost and Found (800) 256-6649

 

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[DUBIDUB2]

When you signed up for this service (or on the forms that you used or new forms), there must be contact numbers or whatever. I'm not trying to be unhelpful but I truly believe you should start there. There may be disclaimers you need to be aware of. The FULL terms and conditions on the forms is what you really need.

 

If it had happened to me, I would have shopped and rented tux's and claimed that back. I cannot believe the cruise line wouldn't have offered this. I would have insisted. Did they REALLY not go to dinner. This could happen to anyone - you must ALWAYS have a plan for when this happens - I do...

 

ANother note that might help. If you pay by Credit Card for the holiday then there's a good chance they will cover you for what any insurance does not. Worth a punt.

 

Keep us posted. Interesting story.

 

 

 

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[BaumD]

Sounds very fishy. Who did they pay for this luggage service? RCI does not offer this type of service. Better check with their TA as something doesn't sound right here.