Mrs.Right Posted April 28, 2009 #26 Share Posted April 28, 2009 cancellation number, date, time, employee spoken to AND email of cancellation. They are not disputing that I cancelled on a particular date and time (we agree on that) but they say that the property requires 24 hours cancellation. I have faxed them my email confirmation of the reservation that states the policy as I quoted above but there has not been a credit issued yet............. Barbara Link to comment Share on other sites More sharing options...
eandj Posted April 28, 2009 #27 Share Posted April 28, 2009 cancellation number, date, time, employee spoken to AND email of cancellation. They are not disputing that I cancelled on a particular date and time (we agree on that) but they say that the property requires 24 hours cancellation. I have faxed them my email confirmation of the reservation that states the policy as I quoted above but there has not been a credit issued yet............. Barbara Sounds like you have the proof you need that you followed their cancellation policy. I'd call the cc company while you wait for the hotel to respond. Good luck!;) Link to comment Share on other sites More sharing options...
Mrs.Right Posted April 29, 2009 #28 Share Posted April 29, 2009 Thanks! I may need it :rolleyes: In the meantime, warning to anyone who may need to cancel: DOCUMENT, DOCUMENT, DOCUMENT!!! Barbara Link to comment Share on other sites More sharing options...
eandj Posted April 29, 2009 #29 Share Posted April 29, 2009 Thanks! I may need it :rolleyes: In the meantime, warning to anyone who may need to cancel: DOCUMENT, DOCUMENT, DOCUMENT!!! Barbara Make sure you let us know that you settled the problem, Barbara. You think like me...get and hold on to everything in writing. ;) Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.