I had several amazing agents tell me (since being cancelled) the Access Codes would be sent out today, 22 June. They went as far to extend my hold, for which I was thankful. I have still not received an Access Code today, and a sailing mate called and they were advised they are now rolling them out throughout the rest of this week.
I feel so bad for these great frontline agents that are forced to work for weak leadership, which is creating and passing down false details. I have sailed once before with Virgin, earlier this year, and I am looking forward to again. Although, the lies and incompetence of leadership of this cruise line are driving it in to an iceberg.
I get the delay and appreciate the offer to make it right, although the lack of competence to streamline the process to move forward…which includes the app (which didn’t work on my cruise in March…and is still awful) is abysmal. What a disgrace.