We have sailed Seabourn Quest from the 4th until the14th this month and experiencend some trouble with our final statement. Our Booking was confirmed with an OBC of 1000 USD in total for both of us. As we received our prelimanary statements two days before the end of the cruise, the OBC wasn´t shown. So we complained at seabourn square and it took half day, to get the OBC (again) confirmed. Then, the final statement looked great, everything was set.
Two days later back home, my wife checked her credit card account and figured out, that Seabourn charged us every day(!) the amount we spent this day on board. So we are now talking about 1000 USD missing.
Does anyone else has this or similar matter? Any idea how to solve this? Does anyone have an other contact except guestrelations@seabourn.com? That would highly appreciate!
We wrote an email to guestrelations@seabourn.com but until today, all we received was an automatic response.
We´ve done several cruises with different lines also with seabourn in the past but never experienced, that a cruise line charged you every day. Only at the end with the total amount that was shown on the final statement.
Errors can happen but this is far from acceptable.
All the Best,
André Germany
