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Alturia

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About Alturia

  • Rank
    Cool Cruiser

About Me

  • Location
    Bristol, RI
  • Interests
    Boating
  • Favorite Cruise Destination Or Port of Call
    Galapagos

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  1. Accounting take the steps in the SS accounting system to start the refund process. But the review and approval of the refund can take time because there are several thousand refunds to review and approve. The lucky people at the front of the may see the refunds in a short period of time. While the people in the middle or end of the queue won't see the refunds for 30 days or so. But SS tells everyone 30 days because they don't know where someone will end up in the queue.
  2. No of course not. I do think the refunds quickly go into a queue for review and approval and I assume more than one person needs to be involved in the approval process. And given that 10 ships cancelled an average of 3 cruises I imagine there are several thousand refunds that have to be processed. So to me 30 days to receive a refund doesn't seem too bad. But it could be because of my experiences with other vendors in the last couple of weeks SS is in the middle in terms of responsiveness to refunds. Delta has been the best. They cancelled my flight on a Saturday and I had the refund deposited to my credit card on the following Wednesday. Lufthansa has been the worst. When they cancelled my flights I was offered the ubiquitous future credit. When I insisted on a refund they told me they would start the process, but that all of their refund department has been let go and they did not know when it would be restaffed so could not tell me when they would start actually working on refunds (needless to say I have started a credit card dispute for the Lufthansa transaction). Given that, the SS time frame of 30 days doesn't seem too bad.
  3. My cruise was one of the ones cancelled today. I called SS (in the US) and requested a refund. I was told that accounting would process the return within 24 hours but that it could take 30 days or so to see it on the credit card account. I agree that payments always process instantly, but refunds seem to always take an inordinate time. But from what I was told SS is not waiting 30 days to process the refund. Maybe it is different in different countries.
  4. Yes, Silver Shadow and Silver Explorer both had cases of Covid-19. Do a google search on "Silversea coronavirus" and you will find information. Here's a link to one of the news reports. https://www.msn.com/en-us/news/world/multiple-cruise-ships-are-left-stranded-as-coronavirus-cases-increase/ar-BB11e4C8
  5. If you like wildlife and hiking then the Galapagos is the place to go. Lots of wildlife on both land and in the water. Great hiking and snorkeling and stunning scenery. And we have done Greenland, Patagonia, Norway up to the Russian border, Alaska, the Panama Canal, the Outer Hebrides and others. The Galapagos was our favorite destination and cruise. Here are a couple of photos.
  6. Why would the Wind transfer crew to the Cloud to disembark crew in the UK when the Wind's next voyage embarks in London? Both the Wind and Cloud are supposed to embark passengers in London - the Wind on May 13 and the Cloud on May 19.
  7. I called SS this morning to ask about the RCCL announcement and whether SS would be cancelling. The rep said that the only SS voyages that have been cancelled are for Alaska. The other voyages are scheduled to start up as listed in the April 16 document - https://www.silversea.com/information-on-itinerary-changes.html When I pointed out that people can't get to the embarkation ports because airlines have cancelled flights he said SS is aware of that but they can only process so many refunds and FCC's at a time so they are holding off cancelling more voyages until they make headway on the existing backlog. He thought most cruses in late May and early June would be cancelled by late April. I'm betting SS will cancel the next batch of cruises some time between tomorrow and the end of April.
  8. Well just got off the phone with SS. The only SS voyages that have been cancelled are for Alaska. The other voyages are scheduled to start up as listed in the April 16 document - https://www.silversea.com/information-on-itinerary-changes.html When I pointed out that people can't get to the embarkation ports because airlines have cancelled flights he said SS is aware of that but they can only process so many refunds and FCC's at a time so they are holding off cancelling more voyages until they make headway on the existing backlog. He thought most cruses in late May and early June would be cancelled by late April.
  9. I think Chris is referring to the 1918/19 flue pandemic - he just mistyped the year. We've all been typing 20xx for twenty years now instead of 19xx. I say this because he says "If the earth's population was then 1/5 of what it is today ... the death toll may have been has high as 200 million." meaning that if the flu pandemic hit today the death tool would have been 200 million instead of the 40 million reported. And also if you look at his posts there are a fair number of typos - no offense meant Chris. 🙂
  10. No need to apologize. Things are moving so quickly it is hard to keep track. The June 1 date stands out for me though because when I first read the March 5 policy I expected to cancel and get the refund only to see that it applied to cruises from June 1 on - May 29 is close but not close enough. So that issue stuck in my mind.
  11. alexandria - that's not correct. The cancellation policy in effect from March 5 to April 7 only offered cash refunds for cruises that embarked from June 1 to December 31 if more than 30 days out. For cruises that embarked before June 1 SS only offered future cruise credits. That's why people who are booked on cruises the embarked prior to June 1 are concerned. If the March 5 to April 7 cancellation policy had provided for cash refunds for all cruises - not just those scheduled between June 1 and December 31 - I certainly would have opted for that and I would then agree with your assessment.
  12. Yeah Chrism23 - I sure don't understand the economics. People won't be able to get to the embarkation ports. And for the expedition cruises, such as ours, what small islands will want a cruise ship in port given the news of the last couple of weeks. Right now the Hebrides, Orkney, Shetland, and Faroe islands tourist agencies are ASKING people to stay away - their webs sites are all saying please do not come here. I can't imagine that will change quickly even if the Ireland, UK, and Faroe economies start to open up. Especially if there are lots of passengers from the United States. Who wants tourists from the country with the most infections and deaths?
  13. Delta has been great! They usually make schedule changes on Saturdays and have been cancelling flights 6 weeks or so out. You can search on their web site - look for Flight Status. If your flight is not listed that means it has been cancelled. Last Saturday, April 11, 2020 Delta cancelled my flight from BOS to DUB scheduled for May 26, 2020. I called and the agent confirmed that the flight had been cancelled and offered a vouchers. I asked for a refund and he processed the refund which was credited to my credit card on April 15, 2020. Can't ask for more than that. Compare Delta to Lufthansa. Lufthansa canceled a flight by sending an email offering a credit that must be booked by August 31, 2020 and must be used by December 31, 2020. I called and requested a refund. I was told and also received an email that says, "OK we'll issue a refund but our Refund Department has been laid off so we'll process that when they return but we don't know when that will be". I've started a dispute with the credit card company in that case.
  14. FANTASTIC! Thanks very, very much.
  15. alexandria - many thanks for the link to the VISA document. I have VISA through Chase which provides a "dispute" button for 90 days after the transaction. If you want to dispute an older transaction you must send a message via the Chase message service. The VISA document is 869 pages. Any chance you point to the section that involves disputes?
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