mvjcruise

Last February I started this thread because I wanted to book a cruise with Scenic, but could not get their website to work. Little did we know at that point that Scenic had fallen victim to a cyber attack. Today, almost a year later, I find myself in the same situation. I am again trying to book a cruise, but cannot get any cruises to come up in in the cruise finder. I put in river cruise, the month I want to sail and NO cruises show up. None, Zero. I know there are cruises in April, the website will not show them! I love Scenic once onboard(even on the ill-fated Jade cruise with the engine trouble this past April), but this is getting ridiculous. How are we to look at, and book cruises if they can’t get their website to work? I am so frustrated, today I started looking at other cruise lines!

On our Jade cruise, they gave out a list of sites where testing is available. You were on your own to actually get the test.

On our cruise, they handed out a sheet with options for testing. You are on your own to get the test.

Update on Jade passengers on the cruise with engine problems. We were told on the ship that we would be contacted in 1-2 weeks by corporate to work out compensation for our trip interruption. The cruise ended on April 20. As of today, I had not heard from Scenic, so I called them. The rep. on the phone had no idea that the Jade was out of service, that a cruise had been interrupted, or the the Pearl was now taking Jade cruises and some of the Pearl cruises were being canceled. He sent a message to “managers and supervisors” while I was on the phone. The response was that the team assigned to the interruption would being calling this week. A note was made in my booking. And now, we wait.

We were on the Jade cruise that was interrupted by engine trouble. We were told there were 139 on board. Jade information states that she can hold 169 passengers. Can’t speak to other ships.

So if the Pearl is handling the original Jade cruise, what ship is handling the Pearl cruise that is scheduled to leave Amsterdam tomorrow? I don’t see any Scenic ships in Amsterdam.

Does anyone have any information about Scenic Cruiselines? Their phone lines have been down since at least Monday, and the website has not worked properly since at least Sunday evening. Both have an notice that instruct one to send an email, however that email gets a reply that says they are having technical problems, and will reply once resolved. Thanks for any info.