Graham Sadler

[FONT=Times New Roman][FONT=Arial Narrow][SIZE=3]Dear Sealover (and others!),[/SIZE][/FONT][/FONT]
[FONT=Times New Roman][FONT=Arial Narrow][SIZE=3]Apologies for the delay. Thanks so much for your questions about the single supplements. When the opportunity presents itself, we have offered lower single supplements on certain sailings and will continue to do so in the future. [/SIZE][/FONT][/FONT]
[FONT=Times New Roman][FONT=Arial Narrow][SIZE=3]Kind regards[/SIZE][/FONT][/FONT]
[FONT=Times New Roman][/FONT][FONT=Arial][FONT=Arial Narrow][SIZE=3]Graham[/SIZE][/FONT][/FONT]

Dear Sunprince,

First of all, please accept my apologies for an unsatisfactory experience. When reserving a voyage under the free air program, the carrier and routing are at Regent's discretion. If a guest has a particular preference, request or need, that is why we offer the air deviation option. As these deviations require a dedicated team to search and book specific flights, we must charge a fee for this additional service. There are no plans to change the process at this time but we are always open and receptive to feedback to how this and any other aspect of the Regent experience can be improved.

Kind regards

Graham

Dear Essexlaw,

Guest satisfaction with our spas has exceeded our expectations as has patronage of the facilities and the prices charged in the Canyon Ranch Spa are in-line with what a spa of this calibre normally charges. Not all hotels and resorts charge the same amount for a specific service.

Kind regards

Graham

Dear Host Dan,

We are constantly evaluating this and all of our policies as well as receiving guest feedback. At this time, there are no plans to change our dress code onboard.

Kind regards

Graham

Dear Bramblewood,

It is always best to try and book as early as possible; it will secure the best price, the best suite location and preferred grade. There are occasional exceptions where there will be a reduction in the price of a particular cruise, but these are rare and in these instances a compensation plan is available. I can't speak specifically to the $2000 difference you mention without knowing the particulars about your reservation and your cruise neighbour's but that difference is far too large to simply be a matter of UK booking versus US booking.

Kind regards

Graham

Dear Catpow,

While the Penthouse Suites and higher have received new furnishings, it's not to say that the Deluxe Suites have been neglected. We will be updating and refreshing furnishings and upholstery in the Deluxe Suites as they are needed. Additionally, as we typically only have 8 or 9 days in which to complete work, we can only upgrade or upgrade a finite number of suites at any one time. Please don't fear that your Deluxe Suite will be anything less than wonderful and our Cruise Critic patrons will certainly tell you the same.

Graham

Dear Graham,

Many thanks for your kind comment. You raise an interesting point. We do try to balance our excursions in a number of ways including: duration, historic, cultural, sights, shopping, adventure and of course variable walking requirements. Our goal is to make our offering as interesting and as varied as possible.

Graham

Dear Gill,

With regards to your second point, your new benefits will become active on your next voyage as this is the voyage where you reach and surpass the 21 day mark!

Kind regards

Graham

Dear Fair Weather Golfer,

[FONT=Times New Roman][FONT=Verdana]Thank you for your post. We have arranged proper waitlists in the past but our prior experience has illustrated that the vast majority of the waitlists were no-shows on the day as they had re-booked on other tours. [/FONT][/FONT]
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[FONT=Times New Roman][FONT=Verdana]Graham[/FONT][/FONT]

[FONT=Times New Roman][FONT=Verdana]Dear Gill,[/FONT][/FONT]
[FONT=Times New Roman][FONT=Verdana]We generally do a offer a city tour option but we often wait until closer in to glean a better idea as to how many guests will be participating. If it is over 100 guests then generally (pending availability) we will secure hospitality in a hotel. However, if there are only 30 guests with late flights then we will offer a tour. In most instances the final determination is always reached just prior to the cruise. I always suggest to check with Destination Services on Embarkation and if there is not tour offered then you can easily make changes to their choice of pre booked tours. Arrangements on disembarkation day are always on a case by case basis as it is always uncertain of the number of late flights and varies from city to city.[/FONT][/FONT]
[FONT=Times New Roman][FONT=Verdana]Kind regards[/FONT][/FONT]
[FONT=Times New Roman][FONT=Verdana]Graham[/FONT][/FONT]

Dear Mr Ryan,

[FONT=Times New Roman][FONT=Verdana]The earliest check-in time allowed at the hotel is generally 3:00pm, although every effort will be made by Regent and our local operators for your room to be available earlier, this unfortunately is not guaranteed. From the airport guests will be transferred to the hotel where luggage can be checked into your room and guests can head out for lunch or enjoy the hotel facilities.[/FONT][/FONT]
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[FONT=Times New Roman][FONT=Verdana]Enjoy the cruise![/FONT][/FONT]
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[FONT=Times New Roman][FONT=Verdana]Kind regards[/FONT][/FONT]
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[FONT=Times New Roman][FONT=Verdana]Graham[/FONT][/FONT]
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Dear Sheila

[FONT=Times New Roman][FONT=Verdana]We offer a tour option called [I]Big Red Bus Tour. [/I]We cab store your luggage for you and this hop-on, hop-off tour loop offers you the opportunity to see the city and the beach. Each loop is approximately 90 minutes long. Transfers to the airport are scheduled during the day, so this allows you to spend the day touring, exploring or relaxing before heading to MIA for your flight home. I hope this helps![/FONT][/FONT]
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[FONT=Times New Roman][FONT=Verdana]Kind regards[/FONT][/FONT]
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[FONT=Times New Roman][FONT=Verdana]Graham[/FONT][/FONT]
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[B][FONT=Times New Roman][FONT=Verdana]Tour Description:[/FONT][/FONT][/B]
[B][FONT=Garamond][FONT=Verdana]Enjoy sightseeing, shopping, beaches, restaurants and bars as this fully narrated tour allows you to hop-on or hop-off at over 20 locations throughout the City. The open air double decker bus provides fantastic views and a great atmosphere to explore. [/FONT][/FONT][/B]
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[B][FONT=Garamond][FONT=Verdana]From the Big Bus Central Station at Bayside Marketplace you will be able to choose between two 90 minute tour loops; the Miami Beach Loop or the City Loop. With your choice of live or recorded commentary in 12 languages the open air double decker bus provides fantastic views and a great atmosphere to explore. Both loops return to the Big Bus Central Station where you will have the option to take the second loop or enjoy free time at Bayside Marketplace to explore the extensive array of boutique shops, restaurants and bars. [/FONT][/FONT][/B]
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[B][FONT=Garamond][FONT=Verdana]Miami Beach Loop - Discover the fantastic views of the Miami Skyline from Mac Arthur Causeway as you are transported over Biscayne Bay to South Beach. The upper-deck provides an excellent platform as you pass the classic Art Deco buildings and drive along the famous Ocean Drive and South Beach. With over 13 stops along the way, you will be able to hop-off to enjoy your favorite past time whether it be shopping along the pedestrian only street of Lincoln Road, catching some sun on one of the most famous beaches in the world, or perhaps enjoying a margarita from one of many local establishments along Ocean Drive. [/FONT][/FONT][/B]
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[B][FONT=Garamond][FONT=Verdana][SIZE=2]City Loop – Travel through the high-rise business district of downtown Miami and along Biscayne Bay with stops at Vizcaya Museum and the Science Museum before making your way to Coconut Grove. Once known as a Bohemian village and home to a number of popular festivals, the Grove was a haven for artists, writers and radicals, and still retains its zany charm and energy. Then wind through beautiful Coral Gables where million dollar mansions sit in lush green gardens and continue through Little Havana: the Caribbean district famous for its Cuban cafes and domino players. On the Big Bus City Loop you’ll see a complete spectrum of Miami with areas rich in money and rich in culture[/SIZE][/FONT][/FONT][/B]

[quote name='fizzy']???[/QUOTE][FONT="Times New Roman"][SIZE="3"]Dear Fizzy,

our officers and crew have full authority to enforce policies while at the same time, they retain discretion as to the level of enforcement in certain areas.

Graham[/SIZE][/FONT]

[FONT="Times New Roman"][SIZE="3"]Dear 2old4this,

What a lovely effort on your part to organize a charitable donation such as this for those in need. As something such as this would be handled via our Miami office, if you would be so kind as to ring our Miami office, ask the receptionist to be put through to Tim Rubacky. He informs me that he remembers assisting you on your previous cruise and would be happy to do so again.

Graham[/SIZE][/FONT]

[FONT="Times New Roman"][SIZE="3"]Dear Michael Peak,

We will be including free internet for our Concierge Suites and above in 2014, so I hope we will see you on board for that 18-day voyage.

Graham[/SIZE][/FONT]

[FONT="Times New Roman"][SIZE="3"]Dear Fizzy,

Our officers and crew have full authority to enforce policies while at the same time they also have discretionary authority on enforcement of select policies.

Graham [/SIZE][/FONT]

[FONT="Times New Roman"]Dear Shipmateuk,

I can understand your view, interestingly we are finding more guests preferring to travel from their local airport which is smaller and quieter and I think this trend will continue. To answer your question, we do have an Around Britain cruise in 2014 and we have a couple of cruises with just one air leg required eg out to Rome in May, or back from Stockholm in August. Both these cruises are very popular with UK guests. We will have to see what the future holds but the destination and itinerary are cornerstones of the Regent experience and the majority of our guests prefer to visit as many and as wide a variety of destinations possible. Open-jaw itineraries and the destinations themselves will continue to dictate our itinerary planning.

Graham[SIZE="3"][/SIZE][/FONT]

[FONT="Times New Roman"]Dear Optmax,

With the high demand for seats/our fly-cruises we could not rely solely on one flight carrier. So, while we have a preferred supplier we also use other flag carriers to make it possible for us to fly our guests into airports close to their embarkation port.

Graham[SIZE="3"][/SIZE][/FONT]

[FONT="Times New Roman"][SIZE="3"]Dear Newlondon,

Complaints or a policy questions are most efficiently and accurately addressed by contacting Regent directly or speaking with your travel agent. While a large number of our staff read these boards every day and value the input and feedback of our Cruise Critic friends, this is not an official customer service forum and we have established departments and procedures among our offices for that purpose.

Graham[/SIZE][/FONT]

[FONT="Times New Roman"][SIZE="3"]Dear Optmax,

We have tremendous experience at managing dry docks both for maintenance and refurbishments and the timing is critical. Mariner will be ready for 7 April and to date, all of our dry-docks have been completed on time. By the way, the Voyager just completed a refit similar to the one Mariner will undergo and as you can see from the pictures on our Facebook page and on our blog at [url]www.RSSC.com[/url]. Voyager was completed on time and from the comments from our cruise critic friends, everyone had a magnificent trip from Rome to Venice.

Graham[/SIZE][/FONT]

[FONT="Times New Roman"][SIZE="3"]Dear Timeforme,

We operate our vessels in compliance with US alcohol consumption laws – all guests must be 21 years or older to consumer alcoholic beverages.

Graham[/SIZE][/FONT]

[FONT="Times New Roman"][SIZE="3"]Dear Gilly,

Many thanks for your kind words. It is our philosophy to offer the same six-star level of service ashore as our officers and crew offer every day on board our ships. When I am asked how many people work for us in Southampton,- I am always tempted to quote, I think Rockefeller and respond with -50%. In truth we have just under 30 really dedicated team members based in Southampton and another 8 based throughout the UK and Europe. We look after the Sales, Marketing, Reservations and administration for all guests and travel Agents in the UK and across Europe and Middle East. We will be featuring more behind the scenes insights in our social media and magazines going forward – stay tuned!

Graham[/SIZE][/FONT]

[FONT="Times New Roman"][SIZE="3"]Dear DixieDeer,

I am thrilled you enjoyed your Alaska cruise and delighted you have chosen the around Britain cruise for your next Regent cruise experience. I can assure you that a warm welcome awaits you in every port.

The reason we instituted this change on the Free Luxury Hotel Program was to offer additional value to guests booking Concierge Suites and above. Additionally, this change reduces the maximum number of rooms we need to secure from 350 to approximately 250 rooms. We want to ensure that we deliver the luxury hotel experience for all of our guests who qualify for it even in marquee cities during peak season.

Graham
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[FONT="Times New Roman"][SIZE="3"]Dear Commodore Dave,

Our free shore excursion programme has proven immensely popular with all our guests. I was recently onboard Voyager and morning and afternoon guests were joining excursions and coming back with stories and experiences to share over a pre dinner drink. It was wonderful to see. At this point in time we have no plans to offer a non-use credit.

Graham[/SIZE][/FONT]

[FONT=Times New Roman][SIZE=3]Dear Msmillie,[/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3]Thanks for your kind words and compliments about our dedicated and hard-working team. We do indeed have a program in place that focuses on advancement and management training for ALL employees who show promise. It is not female-centric but we are proud to have many women in management positions on our ships. [/SIZE][/FONT]
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[FONT=Times New Roman][SIZE=3]Graham[/SIZE][/FONT]