traceintx

The original receipt showed the first two cost per person to be the same with the third being cheaper. So those two guests should have received the same amount at least and then we could have paid back the third guest. I think RC gave most of the credit back to one person (the one that got 90% back) but I can’t get them to give me a breakdown of the land vs sea to see what we actually should have paid.

@Saoa0318 1 person in our room received a 90% refund, person 2 received a 34% refund and person 3 received a 79% refund. The amount still outstanding is $4757 - whatever the land tour should have cost of which Royal will not provide a receipt that breaks this cost out. They have confirmed in writing on 3 different occasions that we were owed the full $4757 back with their latest communication stating we are only owed $607 of which we still have not received any of this additional refund.

Hi Friends! I was scheduled to do a land and sea tour back in August on Royal Caribbean for Alaska. We did the 3 days of land tour and then when we got on the ship, we were told the ship could not travel and the sea part of the cruise was cancelled. We were told we would get a refund for the unused part of the tour and a credit for a future cruise. We received a partial refund and for the 3 different people in my room, we have all received very different amounts. Instead of refunding back to the cards that were charged, I believe that RCI likely completely refunded one person while the other two only received partial refunds. I have been trying to get a breakdown of the cruise fare between land and sea and have called RCI many times and sent many emails. All to be told 3 different amounts we should have been charged with a promise to receive additional refunds that have yet to be received. I have also asked many times for a breakdown and have now been told that they cannot provide a breakdown or receipt. I have even sent an email to the president of RCI and still am getting nowhere. Does anyone have any recommendations of what I can do next? I have emails from RCI promising us to receive additional refunds, but when I don't receive it when they say I will, they tell me that the previous person who sent me the email was wrong and give me a different amount. This has been going on for nearly 4 months and is the absolute worst customer service experience I have ever encountered! Any help is greatly appreciated!