I was on Anthem Jan. 2 - 13. While on board I booked another cruise for myself & my daughter. She changed her mind and didn't want to go, so I went back and rebooked a different cruise on Symphony for 10/6/24. For that one, I added a friend who sometimes travels with me.
I get home and I start receiving the marketing emails for an upcoming cruise (Liberty in May) but they are addressed to my friend's name, even though he's not traveling with me in 2023.
I log in, and my C&A is all messed up, saying it can't display my information.
My Symphony cruise, which was transferred to my travel agent, had my friend as the lead instead of me. It still showed my email. My C&A number, which is on my original booking, was removed. The original booking has me as Guest #1 and shows my C&A.
My Liberty cruise also "lost" my C&A number.
I told my friend to log in and he's having similar issues.
My travel agent said she's getting it straightened out, and someone gave me a quick fix for the C&A display, but I am not impressed with the IT system. Does this happen often?