hoover86

22 minutes ago, atanac said:

In case you've been in a coma for the last few years you might know there are labor shortages everywhere. You can't walk by a business without seeing Help Wanted signs or experience long hold  times on the phone.

I'm sure Virgin would love to add reps if they could find and train them.

I’m sure they would love to be better staffed. Unfortunately this industry is sink or swim. They could also work smarter not harder, and have better upfront communication and self-booking options. This cuts down on calls to reps. 

The communication has been very poor — extremely long hold times, unclear emails, inability to rebook other than through a form. 
 

They should have devoted more reps to being able to work with these customers, maybe even a dedicated phone line. 
 

Not definite yet, but pretty sure we’re going to go for the refund. Unfortunately, cancellations like this seem to be a much greater risk with Virgin versus other cruise lines. Too much risk when we’re also making transatlantic arrangements snd extended time off work. 

16 minutes ago, Virgin Voyages said:

Ahoy! To receive an Access Key Sailors must use a portion of their Future Voyage Credit (FVC) for a sailing in 2022. The Access Key must also be used for a sailing in 2022. 

 Virgin, so is this correct?

Get 200% FVC

Then, use that FVC to book a 2022 cruise at anytime

With 2022 cruise booked, you'll also get a Access Key for a 2022 voyage

So essentially two cruises in 2022? 

37 minutes ago, xerenthar said:

ugh damnit. i don’t entirely understand the credit option. it’s 200% FVC, but if i use that FVC and rebook by July 31, i also get a second free cruise (but not the cruise i just rebooked)?

Neither do I, I wish that they would explain it a little more clearly. It sounds enticing, but I want to see how it would practically play out.