killarneylady

My husband got an email with link to survey for PUP. I got none. It’s pre populated with his details so I can’t use the link to do one too. 

Yes just listening to current webinar. 50 points. It’s long! 

I was just wondering anyone had hired a scooter or knee scooter when on a Med cruise with different departure and arrival ports.( Athens/Ravenna)  I can’t seem to find any info on this online. I don’t imagine it’s possible butjust in case anyone had any  suggestions? Thanks 

Sometimes I think if you go into ‘update offer ‘ but don’t do it you might see more. There’s another different page that shows pending etc.   upg.plus grade.com is the address shown on top. I can’t remember how exactly I did it sorry . It was a while ago. 

9 hours ago, Stockjock said:

I don't see where mine even say "pending".  They just say, "Offer received".

You need to go from the email into the link provided.. brings you to page on ‘move up’ site with list of current bids. 

9 hours ago, tigervixxxen said:

Is it typical to have every category above yours available to bid on or are some of you only seeing certain categories with availability? 

Only certain categories and depends on your current cat. I was OV and offered veranda, concierge, sunset, deluxe V. None higher than that. 

20 hours ago, vickykay said:

How do we check of our status is still pending?  Thanks.

If you go back into the email you got confirming your bid, a link should bring you back into your bids and you can see status. 
 

I appreciate all the advice. Thanks for taking the time . 

2 hours ago, Jgraham6 said:

Turns out, because they had a 50% bid promotion, $415 was the price for both of us! Ended up $437 with taxes. 

Excellent price. I had an accepted bid OV to concierge 26/8 €405 x 2 but as there are 3 of us the pp rate not too bad. I’m delighted even though twice the price you paid! Enjoy 

On 8/8/2023 at 12:27 AM, Robert de Beaumont said:

I was notified today, 7 August 2023, that my bid for the Edge Villa was accepted! I actually increased the bid a few days ago to $3,500 pp.  So it was pricey but this is cruise for a milestone birthday and I’m still getting the suite for about half the list price, including what I paid already. 

Congratulations. Have a wonderful cruise.  

47 minutes ago, wrk2cruise said:

Agree that is a strange (and I believe totally incorrect) response.   You might reach out to Captains Club or even special_needs@celebrity.com

Thank you. 

My travelling companion has had an accident 2 weeks before travelling and is confined to a wheelchair post bilateral surgery. I enquired about the possibility of getting an accessible room (same category as we have obviously) and was told today by email: 
 

‘In regards with upgrading your stateroom to an accessible cabin you need to bid via our Move Up Scheme. If there are any staterooms available to upgrade to, you can bid and will not be charged if the bid is not accepted’ 

Apparently an accessible cabin is now possibly offered as an upgrade. Strange. I’ve never seen one offered on Move Up. Maybe they are. I wonder has anyone else seen one there? I assumed it was based on need, not revenue. I’d never take or indeed ask for one one if I didn’t qualify. It seems a strange way to put it. 

17 hours ago, DisneyJim said:

Thanks for your insights and optimism.  I think the chances are slim that I'll win an upgrade at this point as the bids have been locked for 10+ days with all but the one bid in an expired status.  The one pending bid is still frozen and doesn't allow any modifications.    

Same happened to me and I got the upgrade. Keep the faith! 

Well, it wouldn’t allow any changes. No way of altering your bid. I’d say if all 3 pending and you can’t change them, you have a good chance of having one accepted. Just keep checking back. Fingers crossed. 

1 hour ago, vickykay said:

Where can one check their status?  Thanks.

I usually go back to an email sent to confirm my bid. It’s nerve-wrecking,  waiting. 

16 hours ago, DisneyJim said:

I submitted move up bids for several different suite categories on an upcoming cruise.  I noticed when viewing my bids about a week ago that the status of one bid is Pending while the others are showing Expired.  The one bid that’s in pending status can’t be edited.  There do not appear to be any suites available in that category, but there are other suite categories available, including some that I submitted bids for.  Unless a last-minute cancellation comes in, it would seem that an upgrade is a longshot at this point, but curious if anyone had a similar experience?

I had one of my bids pending (&frozen) while others expired in a ‘sold out ‘ sailing . Two weeks later it was accepted. Email first notified me. C card payment not taken until a few days later. My TA notified and new invoice sent to her. 

We just had our minimum ‘move up’ bid OV to prime concierge accepted. We’re given C1 8108. On our revised invoice it says 0% obstruction but on deck plan shows it’s mid ship directly beside a hump type suite which i imagine would be quite an obstruction looking forward.   I am happy with our new cabin but can’t find any pics/videos  and am just curious. 7142 and 9100 would have similar positions. I wondered if anyone had stayed in these or similar cabins? Thanks. 

16 hours ago, wrk2cruise said:

I wonder if anyone has had a bid locked for more than a day and then it was subsequently accepted.   I assume once they are locked you will eventually get a rejection.

I had a bid locked ‘pending’ for over a week and eventually accepted. 25 days before sailing .  

On 7/24/2023 at 5:43 PM, killarneylady said:

OMG I had decided to up my offers . I’d be going from an OV to balcony of some sort. I just now went in and had put offers on 5 classes. All are showing as expired but one ‘Concierge’ pending. I so wish I could go in now and up my offer to improve my chances. Sailing mostly sold out 26/8 Infinity but one or two Concierge were available. Fingers crossed and I hope they put me out of my misery soon, either way!  Bids started at €370 on all classes and pending one is €405 - eek. 

Just had Concierge bid accepted. €405pp 

Going up from OV. I’m delighted. 

New this morning- side by side on my home page  .. 

15 hours ago, wrk2cruise said:

 

45 minutes ago, cruisestitch said:

What email address did you use, so we don’t repeat giving it to you.

Customerserviceuk@celebritycruises.com 

57 minutes ago, Jim_Iain said:

I found it easily found with Google by  typing "Celebrity Captain's Club E-Mail" 

 

cec@celebrity.com

Thanks, I’ve tried that - Customer Engagement - but other than acknowledgement received mail, no further response. I asked just in case anyone had any ‘higher up’ email  address I could try. 

On 7/7/2023 at 11:34 AM, killarneylady said:

Im interested to see how you get on too. My sailing not till Aug 26th and all my bids pending. Sailing shows only retreat available on booking site. Got cold feet and tried to get quote from Celebrity for upgrading officially but my TA told by Celeb agent that couldn’t be done after final payment . Fingers crossed and good luck to you . 

OMG I had decided to up my offers . I’d be going from an OV to balcony of some sort. I just now went in and had put offers on 5 classes. All are showing as expired but one ‘Concierge’ pending. I so wish I could go in now and up my offer to improve my chances. Sailing mostly sold out 26/8 Infinity but one or two Concierge were available. Fingers crossed and I hope they put me out of my misery soon, either way!  Bids started at €370 on all classes and pending one is €405 - eek. 

I wonder if anyone would have an email address for Captains Club Loyalty Team please? I tried Google obviously but can’t seem to find any. I contacted the customer engagement email address with details ( proof) of two sailings for which I hadn’t been awarded points.  My reply from Rudolfo said that he had requested that the CC Loyalty team ‘update the missing sailings’. I was given the timeframe of 2-3 weeks. That was on 17th June. Further emails to Customer Engagement have gone unanswered. I really want to escalate this as sailing again in a month and would like my points awarded. Any help appreciated. Thanks 

New power up points email today . I assumed they’d finished