Followup- Called the cust service number after getting some cryptic emails about not being able to open attachments in the email I sent . This was after waiting 30 days after sending initial email, and then, emailing again for a status after the 30 days.
When I responded with receipts attached again yesterday, I received the same automated email response, minus the reps name. First automated email said “hi, this is Jane Doe, your representative for this inquiry”; 2nd automated email said, “ Hi, this is , your representative for this inquiry”. ::eyeroll::
Decided to call and after a few transfers, hours on hold, and disconnections…spanning into this morning, I finally got to speak to someone who took my credit card # for reimbursement. I’ll document the relevant details.
1. Physical receipts required, SOL for the hotels and restaurants where i forgot to get it or lost it. (wonder why people ABHOR big business & Corporate America)
2. Call support #: select 6 for Post Cruise questions (Then when a human quickly answers within 30 sec to 1 minute, ask to be transferred to Post Cruise department ::eyeroll::). Now wait online for at least 40 minutes; Yesterday I waited for an hour.
3 Provide number to get call back incase of disconnection
4. Have booking number, sail date available
5. Have email address used to send receipts to rccl.
6. Have cc# used for booking cruise - said it was preferred but apparently not required???
7. Rep said card should reflect credit back in 5 to 7 days
8. No email sent with confirmation of what was done but the rep seemed very knowledgeable, experienced, and quickly handled the request. If I had to guess, I would say this credit will happen as she mentioned. but you never know.
9. Lastly, The rep found the emails I sent and opened the images of the receipt while I was on the phone with her. She also itemized them and gave me the amount she could credit. She also put me on hold to get the credit approved. Didn’t appear to check the $250/day hotel ; $150/day food allowance but I don’t think I went over that amount.
Will reply back when (if) I get the credit.
So yeah, hoops they make you jump through the hoops! Corporate America (Global big business) is just so sad….why do we have to treat human beings this way!
Alas, I may be getting a subset of what I am owed based on their “promise” to cruise with confidence during a global pandemic! Shame on Big business! Shame!