I am posting this in the hope that somebody out there can throw some light on my problem. My wife and I are celebrating our 50th anniversary this August, we booked on Cunard but Cunard informed us that New Zealand was not letting thier ships dock there, so the facte that New Zealand was one of our main countries to visit we transferred to Celebrity, we ar Diamond Plus members with RCCL, so Elite Plus with Celebrity. We booked up three crusies on Solstice, B2B2B, we sail from Vancouver to Hawaii, then to Synday then on to Singapore, a trip of a life time befitting a 50th anniversary, we at to book separate cruises, but were not that worried about it. The first cruise final payment was June 3rd, we live in the USA but were travelling to the UK to celebrate my mothers 95th Birthday, so on May 27th I decided to pay the balance therefore not have any worries while we were out of the country, or so I thought. I received the confirmation from Celebrity that I was paid in full and ready to go. On Monday June 3rd I recieved an email from celebrity saying that I owe $498 and if I did not pay by the due date (june 3rd) my cruise could be cancelled, I of course panicked and paid the $498, but then I did a bit of research and found that the $498 was for a vacation protection plan that I had declined when I first booked, and it had been added from May 27th to June 3rd. So I phoned Celebrity in the UK, you cannot phone toll free numbers in the US from the UK, and calls can be pretty expensive on cell phones. It turns out that the office over here cannot access my reservation because it was made in the US, but the guy said phone back at 2.00 PM UK Time,and they would transfer me to the Miami office, which they did. I was on the phone with them for an hour expailing all of this and in the end they said they would refund me the $498, the ususal 7 to 10 days, well I have already got it, he sent me another confirmation saying I was paid in full, and he did ask me if I had called to add the Vacation Plan I said no I was in the UK now. So once again I thought everything is fine, then the emails started again, I have received the same email 5 times since June 3rd, it says payment due 00.00 but then you look at the attached PDF it says I owe $498 and my cruise might be automatically cancelled. When I visit the web site under my reservation it says I owe $498, but when you look at the PDF it clearly states I declind the vacarion plan, mind you my web page still said I am Elite and my wife and I have have both received the email to welcome us to Elite plus, so it seems they are pretty clow with their web site. I am sorry this is so long but I am totally frustrated by this, and insight would be a plus.