Paphillyguy

Yes, when we were on last week it covered any drinks up to $15 and this was on the Seashore

No I was talking about the grilled lobster on the YC pool deck. We were told that they were not offering that anymore. On the Seashore

On a call with the casino department yesterday and they said that currently the online tier match request is not working properly and to have my sailing partner wait a few weeks prior to sending it in.

I know I had read last week regarding check in issue online. It seems these continue as I tried to check in this morning and received an error. Anyone else in the same boat. It does seem like the App is working. I say it every time there is an IT issue but it really does amaze that a company this size has such horrible IT. Logging on and having my booking come up as not found everyday has become acceptable to me and that is just ridiculous.

I have posted on here a couple of times about my frustration in getting points for my December trip add to my account. As a point of background my husband and I traveled on the Seashore in December. It was a fantastic trip and we loved the ship. We did have an issue at check in as they did not have our room keys or any information on us when we got to check in. They said we were marked as no shows. This was odd because I had checked in online and had all of the required paperwork and tickets from checking in online. Luckily we were in the Yacht Club and after an hour we were on board and able to get in our room. It did take a day to get everything sorted out. So, in Early January I realized that our points for our trip were never added. I called and was told to email which I did several times over the next month and only received the automated message. Then I saw on here someone recommended emailing every day which I started to do in mid march. WE finally received a reply yesterday from my email on 4/26/22 the day prior. Where all of the other emails went who knows. Their response was "after a thorough review it is determined that no points are due as you were a NO SHOW for your cruise" They went on to say since we did not sail, we do not get points. I am not very irate. I even explained in my original email that we had issues at the port. They did no research. They said if I had any issues to call. Which I did and it was again the basic customer service who said they could not help me I would have to email. I loved the ship and the service on board but the land based customer service is absolutely horrid. As most already know. So I replied to the email with scans of the final bills we received on board and even the note from the concierge apologizing for the issues at embarkation. I know that missing points aren't the end of the world but it is now a matter of principal.