Diana68

This is standard practice in the world of advertising. If a grocery store ad in the local paper advertises potatoes at 6 cents a pound when the store meant to advertise at 69 cents a pound, it is assumed the price is a mistake, because it is absurd, just like your cruise price.

 

If the paper mistakenly advertises the potatoes at 60 cents a pound instead of 69, the store will honor it.

 

Jim

OK, but in your example, if you go to the store, the sign above the potatoes also says 6 cents, and you go to the register, the cashier enters the code into the register and they ring up at 6 cents; should the grocery store be able to come and take the potatoes from you 2 and a half days later? It wasn't just the advertised price, it was the price paid.

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I would feel exactly like you, and pity them if I had booked flights etc! The small cost that Princess would have to wear in relation to the potential damage is negligible. It wasn't a mass error across all cruises in their system... and I'll bet the number of people who were actually able to secure it was relatively small.

 

The worst bit is that prior to sailing they will sell any remaining cabins through interline sites (to industry staff) at a crazily reduced price, likely equivalent to the deal you got. In the interest of goodwill why not just honour the deal for those who purchased it, those who are your bread and butter customers, those who regularly pay full price for cruises with you?? Instead of selling them cheap later anyway...

 

It just doesn't make much business sense to me :(.

We too booked at this rate. As I just explained to Customer Service, it didn't occur to me that it was a mistake. I wondered why no one wanted to go on this cruise. Were they afraid of terrorism? I booked and still wondered what was wrong with this cruise itinerary. We certainly won't be taking this cruise at the price they are now quoting. I would think having me as a customer would mean more to Princess or their parent company, Carnival, than a couple thousand of dollars. We are Carnival shareholders and frequent cruisers. We will not be booking with Princess again. Seems like some lawyers and bean counters made a bonehead decision and looked at short term gain versus long time loss.

I too wondered why the price was so low, but since there are only a few ports, and they aren't great ones, thought it would be a nice break between land tours.

We are also Carnival shareholders, but unless our HAL cruise this summer impresses me, I may choose to sell those stocks.

I completely understand that mistakes are made, and can/should be corrected, but if someone contracts with you at the mistaken price then you have to wear the loss. It's not like you were ringing up after the fact trying to book a deal that you had seen advertised (in error), you actually proceeded with the purchase, in accordance with Princess' terms and conditions, and they effectively countersigned the contract by confirming your reservation. They were in the wrong so they should wear the cost. You were lucky, and smart to move fast. You weren't trying to skirt around the rules or rip anyone off. You simply saw a deal and jumped on it.

 

And as for Princess just "correcting" the fare and sending you a new confirmation, well that's just not on. At the very least they should have contacted you directly to explain their mistake and that they intended to breach their contract with you. What you do from there would be completely up to you.

Thank you! I know that there's probably nothing I can do about it, but I'm very disappointed. I didn't realize that they could change the fare after booking. If nothing else, hopefully this thread will inform others that this is a possibility. I know that at least one person on the roll call had booked her nonrefundable flights, so I really feel for her.

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It's unfortunate.

 

I have seen a price drop that appeared too good to be true and I was happy when I found out it was real.

 

Given your situation, I would cancel because of the price error.

I wouldn't want to pay that many times the price I was expecting. Sadly, it was too good to be true.

 

Hopefully Princess will honor a refund because some bookings have an non-refundable deposit.

 

Or keep the booking if a trip you want to do.

Good luck. Sorry you are dealing with lots of wasted time on hold.

Thanks Jenny,

I won't pay the full price, because I think it is very high for the ports on the sailing, and I've been to most of them. Yes. I knew that it was a crazy good deal, that's why I jumped on the booking right away. I never thought that they could change the contract after it had been confirmed.

Not only am I out the time on hold with Princess, but I spent all day Saturday and Sunday planning out land trips and flights from our cruise that ends in Cape Town the beginning of January, to this sailing, and then on to Cambodia, Thailand, and Vietnam. Luckily I couldn't book the land tours because of the holiday Monday, otherwise I would have nonrefundable flights to deal with.

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Celebrity Cruises also made a similar pricing error for some cruises in Europe. Ridiculously cheap balcony cabins with drinks package and some other perk included. Lots of Australians jump on that. I think the key was they had paid a deposit. Celebrity honoured that too.

 

The way I look at it. Until you slap some money down. Its simply a quote which is fluid and pricing can change quickly.

My deposit was paid on Saturday morning, and I received my confirmation. It was visible on my booked guests page at the original pricing until Monday night when it changed to the higher price.

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Interestingly Carnival Australia made a similar mistake last year, offering the solo price for one category of balcony cabin for this year's Melbourne Cup cruise at a "dropped digit" price. Quite a few CC members took advantage of that "deal". I believe Carnival Australia honoured the price. :)

I did get a deal about 8 years ago on NCL that was probably a dropped digit price too...$149pp for an 18 day sailing from Santiago to Boston, six months before sailing. I knew of others who also had that pricing, but NCL honored the booking price. I have a 13 day Transatlantic booked on Royal Caribbean this fall, booked last October at $399, so the pricing on this cruise was not an obvious error. I've sailed Princess before for $1200pp for 29 days in the South Pacific.

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It likely depends on either the laws of your state or the laws where the corporation is located. I do know that in my state' date=' a business has the right to "correct" a mis-print in a printed or digital ad. And yes, I've had it happen. In a bricks and mortar business, they will typically post a sign on the door identifying the error and stating that they won't be honoring the "deal." I'm not a lawyer, and can't address other than the location that I am familiar with.

 

Should they honor it...it would probably be good PR, and for a multi million dollar company this is a drop in the bucket. IF you are the only person who booked at that rate, it wouldn't be a big deal to them. But I suspect that they are not obligated to honor an "error."

 

I also suspect that you likely knew about the error and might be the same person who tried to make three bookings at this price (posted a few days ago), but only got one of them to go thru before Princess identified and corrected the error.[/quote']

 

I did not try to make three bookings, and didn't post about the deal before. I received an email from Cruise Critic advertising the price, and then went to the Princess website to book.

 

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I'm not happy with Princess! :mad:

On Saturday morning I found a great deal for next January on the Diamond Princess. Sailing the 17th from Singapore, 10 nights, $136pp +$115pp tx + $39pp insurance = $580 total for 2 people. I booked this on their website. I have my original Travel Summary sent from Princess on Saturday showing the $136pp pricing. Monday night they sent a duplicate booking confirmation that asks me to confirm that all of my details are correct, and it showed a $1360pp pricing. Travel insurance went up too, so the cabin for two went from $580 to $3167.60.

I called Princess Tuesday morning at 9 am. After asking politely why I received a second booking confirmation at an increased price, the agent informed me that there was a notation on the account that there had been a price adjustment. I told her that was not the price that I agreed to and that was on their site at booking. After being on hold for about 5 minutes, she came back and said that someone from upper management would contact me later that day, but no call came.

I called back about the price again at 9 am this morning(Wednesday). After explaining my reason for calling, I was put on hold for 15 minutes. When he returned, he explained that it was only 6 am in California where the upper management work, so they weren't in the office yet, and would call me later today. At about 5 pm, I received the call. They refuse to honor the original price, and are only offering a choice of a free upgrade to Balcony, or $200 shipboard credit, at 5 1/2 times the original price. This is crazy.

With the substitution of Tortola to the eastern Caribbean itinerary, the excursions (and the reviews of them) seem somewhat limited. We had intended on renting a car and exploring on our own, but now feel that may not be the best idea. Any thoughts on things to do in Tortola?

If you are looking for an inexpensive way to see an overview of the island, they have open air busses that will give you a tour for $20pp. It was an ok tour, nothing exciting, but stops at overviews to take pictures, a couple of bars to get a beverage, the rum distillery, and the beach. We were suppose to have 45 min at the beach, but since we were running late, the driver asked if we could cut it to 15 minutes and we agreed. It was our last stop, and traffic in town was bad,and getting worse, so he didn't want to cut it too close to all aboard time. We returned with about 45 minutes to spare.

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Given the current promos, the tastings are not a sure thing anymore. We were on the GEM in June, all cancelled. I read on another thread a tasting on the Getaway cancelled too. The bartender at the martini bar on the Gem said they're cancelled most cruises. With most of the drinkers taking the UBP, they just order whatever they want to try, and skip the tastings. Saves them the $15. The ship keeps them scheduled, but nobody usually shows up. So, they cancel. Not that anyone notices.

If you don't have the UBP you might still want to check out the tastings though. On our June Sun sailing I went to the first scheduled tasting and the bartender told us that if we didn't get at least 8 to join, he would just give us a free margarita. We were able to pick what flavor we wanted, since only 4 showed up. The next tasting we had 8 people, and he did the tasting including bar flair and quizzes for additional free drinks. He even let one person who had the UBP participate, and charged his card for 2 drinks=free tasting. It's always a lot of fun when they have them!

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Thank you for this thread Lars.

I have read the whole thing, and I think I have my plan for all of our ports next month. I wanted to rent a car in Alesund, but since we are there on a Sunday, and the rental by the pier is closed(and the one at the airport doesn't open until noon) I have booked the ships tour to the Troll Road and Wall.

Alesund LAND OF THE TROLLS Tour

Geiranger local bus to Dalsnibba Mountain, waterfall walk

Trondheim walk to Stiftsgarden, Nidarosdomen, Bakklandet, Solsiden

Leknes FULL DAY TOUR TO A

Tromso local buses to cable car, Tromso Museum, Polar museum, Ølhallen, Botanical Garden

Hammerfest FINNMARK PANORAMIC Tour

Honningsvag local bus to North Cape, Ice bar

Molde local bus to Atlantic road

Bergen Hop on bus to funicular, Bryggen, Hanseatic museum

I hope that this will give us a good overview of your country. I wanted some information on the Sami, so I've booked the tour in Hammerfest and planned to visit the Tromso Museum. The only thing that I really want to see, that I'm afraid that I won't, is wildlife. We do spend time out on deck looking for aquatic life, so hopefully will see some from the ship, but I would like to see wild Puffins too. I know that there are bird islands outside of Alesund and Honningsvag, but since we want to do the Troll Road and the North Cape, I don't see a way to add those in. Do you have any suggestions for me?

Last week on the Getaway:

Captain: Rune Myre

Hotel Director: Errol Bailey

Asst Hotel Director: Errol Nelson

Food & Beverage Director: Martin Ivanov

Executive Housekeeper:Marites "Tek" Sonza

Cruise Director:Joel Sanchez

Guest Service Manager:Jocel Guzman

Executive Chef: Ricardo Pinheiro

Restaurant Manager: Mihaela Mocan

Beverage Manager: Gianina Butiseaca

Hi Diana - I just you some scans. I hope they help. Also, check out the cards on celiactravel.com. I carry them in every language on the ship because you never know where your server might be from! Have fun on your cruise!

Thank you for sharing all of your hard work. I will check out the celiactravel website.

We leave Jan. 30th, and sail on the Infinity out of Buenos Aires rt to Antarctica on Feb. 2nd for 14 days with only 4 ports. We have the classic package for free, but with so many sea days, I may get bored with it and upgrade to the premium.

I am sorry to hear that you have had a hard time these last few months. I did enjoy your review, and even saw Doug in your video from Maho. I am hoping that things are better for you in the coming months. Hope to meet you again sometime!

Hi Diana - I didn't forget you but I need to scan what he did before I can send it to you.

No problem. We don't leave for our cruise for another three and a half weeks. :) I am not gluten free yet, but I suspect that I have a problem with it. For the last couple of weeks, I've been trying to limit my intake, and I do feel better when I stay away from wheat. I still need to learn much more, and I haven't been to the doctor lately, so haven't discussed it with them yet. If it's difficult to get the information to me, I don't want you to have to do a lot of work for me. I just thought that if you were sending an email to screwsmcernst, that I would love to have a copy too.

We just did a lot of research about gluten and the various drinks Celebrity serves including the various drinks of the day and Molecular Bar. If you private message me I can share. We just looked at some of the recent photos of the menus and then researched the brand online.

I'm not sure how to send a private message on CC, but I would be interested in your research. my email is dkautz68 at sbcglobal dot net - minus the spaces and put in the symbols.

Of course I remember you! I remember your kids, too - although they're probably all grown up like mine are, now. I even remember the first time we met in person - at lunch in the main dining room on embarkation day. ;)

 

Hope you're doing well. Great to see you still cruising like crazy!

 

Thanks for the info that he was surprised. I'll have to check out your roll call and see her comments.

Our Dawn sailing was a memorable one!!!

Yes the kids are all grown, and on their own, so we sail without them now. I'm retired, and living in Florida...life is great. I hope that all is well with your family. Hopefully we will meet again someday! :D

Any updates for EPIC?

Capt. Sverre Svodsnes aka Capt. Smashing

Suzy is the cruise director

Okay, we've all been waiting to find out how the surprise went, and how amazing your suite experience was.

 

Tap, tap, tap...

 

:D

Hi Pepper! I don't know if you remember me,but we were on the Dawn with you years ago. I have just sailed with cruisecritiquer on the Epic. I can tell you that he was very surprised,and we all had a great trip. She has checked in on our roll call if you want to see what she said.

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What's to decide? Order BOTH!!!! :D:D

These two deserts are the only reason I go to Le Bistro! I always order both. DH loves the mushroom soup, escargo, mussles(his favorite), lamb or beef...but I could skip everything but the deserts.

What tour did you take? I have decided on Glory Tours but there are so many, I can't decide which one.

When we toured with Sarah in Feb.08 it was our second time in Barbados, but our kids first. They were 14 and 16 at the time. I had been to the wildlife preserve, and knew that they would love it. This is the tour that we picked:

Best of Barbados Option 1

Our first stop on this unforgettable tour will be Harrisons Cave where you will travel through the winding tunnels in trams and make your way into the specially lighted caverns, view the majestic stalactites and stalagmites which have been growing from the floors and ceilings for many centuries. Cascading through the caves, the crystal blue waters form magnificent pools and waterfalls, Harrison's cave is guaranteed to be an experience of a lifetime. Then make your way up the Island's green hills down on to our spectacular East Coast. After enjoying these breathtaking sights & stops you will enjoy a quick lunch. Then we are off to the Wild life Reserve for a glimpse of those mischievous Barbados green tail monkeys. For the second part of your day take a swim with our friendly sea turtles, sail down the West Coast and snorkel off of one of our colorful reefs. Please be sure to wear your swimsuits and bring a beach towel for this excursion US$117 per adult

Sarah picked us up in her van for a private tour. We first went to the caves. We had a little wait to get in, about 10-15 min, but enjoyed it as monkeys were playing in the trees, and Sarah was talking with us. She is very knowledgeable about the islands history, and kept us entertained all day with her stories. Next we did a driving tour around the island, Sarah pointing out a few old churches/buildings and headed to the east coast to Bathsheba and Cattlewash. Beautiful coast, rock formations,...and she even showed the kids where her grandparents lived and her and her cousins used to play in the surf. We ate a wonderful Caribbean lunch at a little place up on a cliff overlooking the sea, then headed to the wildlife preserve. They do have some cages/glass enclosures for snakes, etc, and they rehabilitate injured animals, but most of the monkeys are free to come and go as they please here(but they feed them, so they come). We were there in Feb., and there were lots of babies, my daughter didn't want to leave she had so much fun watching and snapping pictures of them. Next we were off to the west coast of the island. We drove past Sandy Lane and Sarah told us how much the rooms are there(we won't be staying there) and that Tiger Woods rented out the entire place for his wedding. Just down the beach from there we met our glass bottom boat tour. The boat took us out to swim with the turtles and snorkel over the ship wreck. We sailed along the west coast, past Sandy Lane and a few other beaches, and then he dropped us off (not were we got on) and Sarah was waiting there to take us back to the pier. It was a very busy day, but sometimes it can be hard to keep two teens entertained.

I would do option A.

I only saw the charge for the beds. The loungers on the beach were plastic, not very comfy, but ok. I only sat on them for a few min. though. We were mostly in the water at the beach before our tour, then went in the pool a bit...but it was cold. We sat in the open air, but covered restaurant for lunch, and beverages, as we had gotten a bit too much sun on the two days prior.:eek:

Sorry Sally,

I hadn't really thought about it, and it was a very small amount of food, but I'm sure that you are correct. I would not want to harm this beautiful site in any way. :o

We spent the day at Uva's on Feb. 22nd. :D We had a great time. I hate to repeat everything already said, but the water was clear and beautiful. They fed the fish, so they did swarm around us as we snorkeled, and swam out of an underwater cave when food was put at the mouth of it. We were able to spot a small eel. A Kayak follows the snorkelers, so if you are worried about not being a strong swimmer, they will watch out for you. You swim with the current. They will give you virgin Daiquiris before you finish your tours, alcohol after. They do let you hang on to your gear, in case you want to go back in, but after I started drinking the margaritas, I never made it back out. ;) I ended up having a few too many margaritas,:o and missed the shows that night on the ship... at least I made it to dinner though,:rolleyes: ...and they were very good margaritas...

I was wondering if anyone knows if you can use the clear Kayaks on your own or do you have to go with a tour?

Also is there enough beach in the water to throw a football around or is it pretty rocky?

Thank you!

I don't think that they let you take the Kayaks out alone. DH and DS did the kayak tour, and enjoyed it, but I choose to just snorkel. The beach is pretty rocky.

Can someone please give me some info on the showers, are they private? and are they inside or outside and do they have a private changing area? I know it's $3.00 each plus deposit to rent beach towells. How about bath type towells if the showers are inside/ Sorry for so many questions! thanks for any help!

The showers are outside, basically just to wash the salt water off of you. There is a restroom, and you could change in there, but we wore out suits with a cover up there and back to the ship.

The only slight disappointment was that I hadn't notice anyone on here mention that you have to pay to rent the beach beds, I thought that they were first come, first serve when I saw the pictures of them. :confused: I debated paying the $10 , and I did sit on one for a second,(they are very comfy) but since I'm not one to just lay around on the beach, I opted not to. I don't think I saw anyone on them all day, which is a shame.

The staff were very attentive, and we had a wonderful day at Uva's.