I am currently on the NCL Pearl which left NY yesterday. I am a Sapphire card holder. I sat at a table after slot play and ordered a drink and gave my key card as I usually do. When the waiter came back with my drink he handed me a 12.00 bill. When I told him I was a Sapphire player, he took my player card and a few minutes later returned with a casino host (Ana?). I was told after 4/1 they have stopped comp drinks in the casino. I was shocked, because most casinos always give free drinks to their players. I told her that I never received notice of this and if I had known I might have taken the free drink package and pay the tax and gratuities, but now it was too late to do this. She said many have told her they never received notice and she would send someone an email to tell them this. THEN, she proceeded to hand me the $12 bill! Really? I just explained I was never told. I told her I was shocked and unhappy that she would still charge me and not pick up this 1 drink since no email was sent out about this amenity being stopped. She went on to mention my OBC which was no more than in was in March with free drinks. They have now lost my business and I will not be spending any money in the casino on this cruise. For $12 they have lost thousands my friend and I gamble each cruise. What kind of customer service and business sense is this. It’s not the $12 because certainly I spend way more than that playing, it’s the lack of common
sense and disregard for customers that this Casino Host had. She couldn’t care less…
I will spend my next and last 3 cruises with not spending a dime in a casino who apparently cares nothing about my business.
