StolidCruiser

Awesome spot! 😁

I’m quite fond of the Pride (and her sister ships). However, the old gal is unfortunately not aging well of late. Disappointing and should be addressed (despite the struggles of staying afloat given the ravages the pandemic have caused).

duplicate post

If the line subscribes to a fixed dining structure and the consumers selects that option (understanding what “fixed” means), why is it considered bad customer service to expect the consumer to live by their choice? By the OP’s own admission, they understand the chaos that can be unleashed if hundreds of guests scheduled with a fixed dining time all wanted special treatment for their individually changing scenarios. The crux of the issue is someone who made a choice, wasn’t accommodated (albeit in a poorly handled way) and now feels as if the “customer comes first” theory should be applied. When I deal with this kind of situation in my similar industry, I simply (and politely) advise in as apologetic a manner as possible that the request cannot be accommodated and end the conversation. Some may feel this is not “customer friendly” but when you are dealing with a clientele of thousands in a structured environment you cannot make every one of them individually happy when they change their minds midstream.

Therefore the dozens of others who say theirs have been must be giving false information.

Perfect way to express this favorite class of ships. 😁

I ask myself this very question whenever I read one of these "horrible customer service" rants. Perhaps not having experienced the frustration diminishes my ability to commiserate.

I got that after reading the original post #1.