Lottie1974

Yes I absolutely see your point - but how many people would see a holiday without their spouse and father as being what they envisaged when booking, whether we used the facilities or not. If there was ever a case for the ‘spirit of the law ‘ rather than the letter this may be it ……

Thanks for this - as I have quoted in a previous post I have found RCI documentation on line which states that the travelling party will be refunded. See below . Clearly you , like ourselves had nothing like the cruise you expected.

I have just found the following after a Google search; FOR ALL RCI CRUISES BOOKED PRIOR TO THE EFFECTIVE DATE ON SAILINGS SCHEDULED TO SAIL ON OR BEFORE SEPTEMBER 30, 2022 Denial of Embarkation or Reboarding; Quarantine and/or Disembarkation • If you or members of your Traveling Party, or other close contacts are denied embarkation or reboarding, or quarantined or disembarked during your cruise, due to a positive COVID-19 test or being suspected of having COVID-19, you and they are entitled to a refund for the cruise fare paid to RCI in the event of denial at embarkation, or a pro-rated refund for the unused portion of your cruise fare in all other cases. I will be quoting this to and Bayler. Thanks again everyone!

Thank you very much for responding to my post. The section of your letter you have quoted is the same as the one scanned onto the Royal Caribbean blog site. Would you mind telling me the destination of your cruise? I’m wondering if this extended refund applied to US cruises only and I was in Europe. Thanks indeed to everyone who has helpfully responded to my post. I should add that while I do have comprehensive cruise insurance, there is no UK insurance that would cover a cruise disruption and provide a pro rata refund of this nature . I accept that I was naive in not obtaining written confirmation of what I was told in explicit detail . Certainly lesson learnt. But I do take issue with being called ‘entitled’.

Topnole, thank you very much - truly .

Thanks for providing your experience, we have insurance to cover the airfare. RCI provided no help with this . It seems amazing to me how many people appear to think I have some how unjustified in requesting something I was told would happen by staff on board a ship - I didn’t ask about compensation they proactively told me the refund would apply to the wholeparty- I was too upset at the time being separated from my husband on a cruise we had saved for and looked forward to sharing for two years. Yet some of the responses to my honest attempt to ask about other peoples experiences seem to be delighting in making me appear like a money grabbing unreasonable person . So thanks for the constructive answers like yours. I appreciate it

Thank you for your empathy - I missed my husband dreadfully and my kids and I were not allowed to eat in any restaurants. We were told to grab and go. Nor were we allowed off in Port and we had to wear masks around the ship. Not to mention the extremely long lines at guest services when I was trying to find out what I should do about my husbands travel arrangements. As we sailed from Italy their rules applied- hence my husband had to isolate for 5 days and we flew home without him. We were devastated and it cost a fortune in last minute air fare for him when he finally came home. I am so confused as to how there is any lack of clarity - how can they have one policy on one ship and seemingly from what others have said on this thread, another policy on a different ship.

Thanks I’m aware of that ,but the poster on the blog was relating his experience and that included a pro rata refund for his whole party . I’ve no reason to disbelieve him

Thanks but I only have the letter which talks about the refund - but gives no specifics as to whom it applies to. I appreciate the email address .

Hoping someone can help with my question. My husband got Covid half way through our Osyssey of the Seas cruise out of Rome in July . We were told that the cost of the cruise, pro rata according to how many days he was in isolation, would be refunded for the WHOLE PARTY. The letter from RCI given to my husband when he was finally allowed to leave the ship, stated that we would receive a refund within 30 days and we didn’t need to do anything more. There is no detail in the letter about the extent of the refund. . I decided to call our travel agent when the 30 days has elapsed, just in case they had to contact RCI on our behalf , despite what the letter said . I was correct - and had I not rang the Travel Agent I would doubtless still be waiting for news . RCI have told the agent that we are only eligible for a refund for my husbands cruise fare- not the whole party. This is contrary to what I’ve read on royal carribean blog, on a cruise to Alaska, when the person who isolated and the travelling party were all compensated. I was also told by a manager at guest services on board that the refund would cover the entire party before I even asked the question. I’d be so grateful if anyone who has experienced the same scenario could let me know what happened regarding their refund . We are a family of four so there is a substantial difference in price . How can they tell people one thing on the ship and have their staff in call centres say something different ?! I am so fed so up to have had faith in their ‘cruise with confidence ‘ and then have to try and convince the travel agent that I am telling the truth as they seem to have no clue either ! UK based btw. Thank you in advance!