Cpt Pugwash

That is exactly what i was looking for simple things like carrying drinks or trays to a seat not staff running about waiting on me hand and foot as i am very independent and do the majority things for myself even the ones that are harder for me now. It was just shocking how so many Passengers could see i needed a hand with something and helped me a couple even coming back to me and asking if they could get me anything before they left when staff were standing around offering no help at all. As i said in my complaint to P&O this was not just my 'opinion' but when i was offered help by staff a total of 6 times in week is simply shocking. They can 'say' how good they are at accommodating guests with Disabilities like myself but the facts show the real truth. Like i always said in all walks of life 'Anybody can talk the Talk' but will they Walk the Walk' when it's needed.

I understand your point but i wasn't looking for a 'carer' as i am very independent and many people have commented on my great attitude from the Consultant to neighbours doing thins for myself but it was the lack of indifference by the staff when i was struggling with carrying things numerous passengers helped me when they seen me struggling staff either didn't notice or couldn't be bothered. It's common sense/manners if you see someone struggling in a Supermarket or outdoors for any reason you offer to help them not ignore them and leave it to someone else to do it. Maybe it was as someone made the comment to me 'staff that do the absolute minimum in the job'. Or as the lady who i spoke to who worked with people with Disabilities and Autism who told me how she always looked at the facilities available for the people she worked with wherever she went on holiday and being her first time cruising with P&O she would not recommend it to any of the people she works with in a professional capacity. And from someone like myself who has spent most of there life donating £10,000's to Charities, Volunteering to help Children/Adults with Disabilities, Autism, Strokes, people living with Lifelong Conditions before i became Disabled myself i felt the lack of offer of help from staff was disgusting. As i have always said i have never been Career Minded and when my life is coming to a end i won't be thinking how good i did climbing the 'Corporate Ladder' it will be happy to know i did my little bit to help others everything was not 'whats in it for' . I have upset a few people over the years because i 'do' what is right not just talk about it and if anyone only 'says' the right thing but not 'do' the right thing and doesn't want me to 'do' the right thing cause it doesn't suit/benefit them tough.

Good to hear of your Customer Experience because i have just returned from a week on the Iona for the first time since having a leg amputated and using a Rollator and the staff offer of help was basically non existent with lot'a of Passengers offering me help when they seen the staff offering none. It will be good to see a company listening to customers complaints when something is not right rather just make excuses as i said to P&O in my complaint i have another cruise booked and paid for and if the service on the Britannia is the same practically non existent i will never book another cruise again with P&O or will they think though i didn't mention it will they think if they suddenly give me some more on board credit i will ignore all my complaints i won't be. I have always said i know the difference between 'giving; god service and 'saying' you give good service. In my case it was staff's lack of common sense you see someone struggling anywhere in life/situation you offer to help them i received a total of 6 offers of help from staff on the Iona on a weeks cruise but numerous help from other Passengers who could see i had difficulty carrying things. As i said will be interesting to see if they take my complaints on board (no pun intended) or try to 'buy' my off with a extra bit of on board credit with for me no amount of on board credit would make me ignore the failings on the Iona and hope Passengers there to help me when i need it while staff offer no help. I cruised with only P&O before becoming Disabled and would have recommended them to everyone but after my experience on the Iona if they do not change there ways i would not recommend anyone with a Disability travelling as a Solo Passenger. The facts i have supplied them with, not just opinions proves how bad the service was so will be interesting to see what there reply is. Well Done on receiving good customer service and well done P&O for giving it and just not making up some excuse to 'cover there back'.

So So true if there had been no staff there it would not have made a difference to my holiday but if there had been no Passengers to offer me help like many did it would have been a total Disaster.

I can see where your coming from but nobody can put up with me that long on 'closed' environment like a cruise 🙂 No the Consultant at the hospital after my op described me as having i fantastic determination to do things for myself which is true , there was many times Passengers asked if i would like help and u replied thanks but i'm a stubborn old sod who likes to do things for myself but there is times where i could do with some help but when it came to staff offering help it was basically non existent. I mean anywhere you see someone with any kind of mobility problem struggling you offer to help them as all those Passengers that helped me did and most of those offers were straight after they seen staff not offering any. I have have always said even before i became Disabled i know the difference between 'giving' good service and 'saying' you give good service. Many people i spoke to who had cruised with other companies said i should try this or that one as passengers in general are given better service than they have had on the Iona, so i was going to not bother going on the cruise i have paid for on Britannia in June, but decided i will hire a wheelchair t help me get about easier but if the staff attitude or should that be lack of it is the same on Britannia i will never cruise with P&O again and take some of that advice by others to use another company which they have cruised with. I don't want staff to run about after me just because i have a Disability just common courtesy would be welcome.

I have just returned from a weeks cruise on the P&O Iona since becoming Disabled and could write a long story about my experience but won't bore you with all the facts which i will let P&O know but simply if you travel as a Solo Passenger and have any type of Mobility Problem DO NOT go on the IONA. I was offered help bu staff a total of 6 times on a weeks cruise but helped by numerous passengers who offered me help, they could see i required help but the staff just didn't care. I have only ever travelled with P&O and would have recommended them but after this first time travelling after having a leg amputated and now using a Rollator and seeing the lack of help from staff i would NOT recommend them unless they change there ways. I have another cruise booked on the Britannia in a few weeks and if the service is as bad as it was on Iona i will never book another P&O Cruise again. Funny how all those Passengers could see i needed help and did just that but the staff seemed to be oblivious to someone using a Rollator would need any help. 0 out of 10 for customer service if you are a Solo Passenger with a Mobility Problem. 10 out of 10 for so many Kind Honest Decent Passengers who will help you when they see the staff Do Not Bother to.

Always find it laughable when people say something wrong then try there best to get out of it rather than just put there hands up and say 'i was wrong'. If Keith Lemon is a 'Character' so are Elton John, Helen Mirren and Michael Cain to name just a few.

Well 'm Proud to be 'lower class' because one of the benefits for me was not wanting a 'career' or to 'climb the Corporate Ladder' it let me live my life the way i wanted not the way others did there's. I 'did' what was right not just say it including when others wanted me to do different to suit/benefit them. I treat every single person with the same respect job titles mean nothing to me, if someone disrespects me i do the same to them no matter who they are. When my time comes to leave this earth i will be Proud of what i've given/done in my life not how far up a job 'Chain of Command' i managed to climb. Always said i was Not everyone's 'cup of tea', didn't say the 'right' thing in trying to be if i had wanted to do that i would have to have gone against my principles. Never ever seen a Job Description where it said 'you deserve more respect than other's'. Proud to be 'common'. (P.S Still hate Ant & Dec Common or Posh)😜

I've flown twice on the day from Glasgow with no problem just made sure i was there in plenty of time in case of hold up on flight leaving.

Sorry he is not a 'character' but Leigh Izaak Francis 'Professional' name.

No it's online chat/comment sections these days yes people should be able to post there opinions but just because one doesn't agree with there's too many people commenting on the post with as they used to say ' 'putting there tuppence worth in'. You can pick any subject on any Forum and you will see people commenting on others posts they don't agree with. You can see this on more than Ariva thread on here.

He is that little idiot that only advertises for one of the online betting sites. Used to have his own show where he thought no matter what he did was hilarious.

Not going on Iona to Fjords until a few weeks time but have been on the Azura to Fjords and it was about 5.30pm but remember there will be a last book in time which for my cruise in 3 weeks time is 16.30. Check in time you will only find out on your boarding pass which you can print off 3 weeks beforehand unless anyone knows another way of finding out beforehand.

Sorry don't agree i did not suggest anyone jumped overboard like i said i would, i did not comment on the posts by people who say they like them, but they comment on mine why do you think that is? Also i was not the only person that commented they didn't like them, why d you think none of those who commented on the other ones, let me guess cause the other comments are by regular posters or 'friends' on here with them. Why would anyone comment only on my post and not the others that say they do not like Ant & Dec as well.? It was like another P&O Forum where i said politely that Olden must have changed over the years with everyone saying it was a lovely place because when i was there and the Captain summed it up when he announced 'what you see is what you get' because there was very little in it. I got pelters for that post but not a single person mentioned what the Captain had said.

Well said David but as you can see people are not suppose to have a different opinion from what i call the 'flock' these days. Wonder why no one mentioned my dislike of Keith Lemon, could it be because they dislike him as well.?

Just searched Leigh Francis Ahhhh i could think of a few names for him.😝

Sorry can't work a computer need people with the same opinions to show me how. 😁 P.S Is Leigh Francis related to Trevor Francis.?

WHO????🙄

Oh dear lot's of people complaining about my post because i don't like them when they do, not used to listening to other peoples opinions only those who have the same as there's. Luckily for me only met 1 person like this while cruising though many online comments by them.

And there main audience i think you will find out is Old Grannies thinking 'there nice boy's'.

More like Dumb & Dumber without any talent.

More like Dumb & Dumber without any talent.

If i went on a cruise and found out Ant & Dec was on the same cruise as the 'Entertainment' i wouldn't Fall over board i'd Jump.! The only person who would be worse than them would be Keith Lemon then i would slit my wrists first.

Doing the same myself from Glasgow, the bus would probably sufferable if coach went straight to Southampton then it would be about 7 hours but with all the pick up's it takes way too long.