I have the same issue. An overpayment was charged on final payment by Azamara which related to incorrectly charging our account for shore excursions which were on file. These shore excursions were paid via OBC and credit card. Actually they would never have been on file if they had not been already paid for. Final payment was taken by Azamara on 3/22. Azamara has been contacted by my travel agent as well I, miraculously, was able to talk to a customer service agent at Azamara about 2 weeks ago. I have yet to receive the refund. I am a frequent cruiser, but this is the first time with Azamara. Needless to say this leaves me feeling very frustrated with the ‘Azamara experience’.
