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arkansastraveler

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Posts posted by arkansastraveler

  1. My husband and I were on the November TA. I agree with the service issues especially in the main dining room and terrace cafe. I do not go on a cruise to bus my own dishes or have to flag down waiters to get water. We have enjoyed much better service on our previous eight Oceania cruises. That being said, I still love the food, trivia and the pleasant passengers and plan to do the two Riviera cruises we have scheduled for next year. Hopefully, the norovirus will be gone by April and the service will improve. I have never heard as many negative comments about Oceania as I did on this last cruise. Things need to improve or the line will lose many customers! I still think the NCL connection is not helping things.

  2. I am currently sitting in the airport in Pensacola Florida still trying to get home from my Marina TA. We departed the ship Sunday morning in Rio with rumors of a cancelled AA flight to DFW. The Oceania concierge claimed to be unaware of the problem (we had booked our air through O). We received zero assistance assistance from O - rumor had it that there were 100 people in this situation. Even if O couldn't handle rebooking, they could have helped keep us informed since we were in Rio with very limited communication availability. The AA customer service at GIG was appalling. The AA service since we returned to the US has been just as bad. We are hoping to get to DFW sometime in the next 24 hours - not all weather problems. We were on a Pensacola flight to DFW yesterday that had to make an emergency landing at fort Walton beach - another long story. Bottom line is I'm not happy with O or AA. Hope my fellow cruisers on the GIG to DFW cancelled flight managed to get home!

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