WHAT A WAY TO TREAT YOUR CUSTOMERS!
We returned from a HAL Alaska cruise on 3rd September (two couples). Due to excursions being canceled (bad weather), we both had credits in excess of $700 on our onboard accounts. THIS MONEY HAS NOT BEEN RETURNED.
We have both, on several occasions, tried to contact HAL Customer Service, in both the US and the UK.
The UK can't help, "nothing to do with us", contact THE US.
I have sent several emails to GUEST RELATIONS, and other than the automated response, have received ZERO response.
They're quick enough to take your money upfront for SPECIALTY DINING and EXCURSIONS. It's a disgrace that almost 6 weeks later I'm chasing my own money!!
If anybody has any thoughts on who we might contact, please advise!
