Moby0215

No perks for a mini suite besides whatever the current NCL promo is. It's basically a balcony with a bigger bathroom.

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It's just like on airlines. Prices will fluctuate based on demand. Yes there is always the possibility that the price will go down but there is also the possibility that the price will go up. You just need to make a choice when clicking the submit button if it's a price you are comfortable with. 10% doesn't sound like that much as maybe they needed to reduce it to entice more people. Sorry for your frustration but that's the way it goes.

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Or use your phone to take a picture of each receipt.

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I don't see what the problem is. Is it just so you can have a theoretical dollar amount of what you would have spent if you didn't have the UBP? If that's the case then just tally them up once a day.

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This is why I initially did not want to discuss the details of the original comp and the downgrade. The actual cabins are not the point. What is the point, and the focus of my original post, is the terrible customer service displayed in the way they handled this matter.

 

 

 

In point of fact, there have been times when we have been offered a "lesser" cabin as a comp, and then paid to upgrade. Believe it or not, we do understand that some ships, on some dates, and some itineraries are more popular, and therefore harder to get comp'd. If you read any of my posts on the CAS system, you'll see that I've explained this to others many times.

 

 

 

Had CAS originally offered us a mini-suite, and then allowed us to upgrade, we could have decided if it was worth it, and done it or not. But that's not what happened. They offered us the Penthouse, we accepted and booked, and then they just jerked it away, even as they told us we qualified for it. IMO, that is terrible customer service, and that is ALL that I am complaining about.

 

 

 

Also, a "compromise" is something that both parties to an agreement arrive at. In this case, there was no compromise. CAS simply took uni-lateral action and changed the deal, without giving us any options. It was take it or leave it. Again, not the way to handle a loyal customer.

I don't see how this is about customer service. How would you have liked them to handle it knowing that the option of them honoring your original room is not gonna happen? They provided an option of the downgraded room or cancel. Or maybe even just change the week of your sailing.

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That's not the point.

 

Comped rooms are not "subject to change". Are you saying that it should be perfectly okay to move someone from a comped penthouse suite to a comped bottom-deck-inside?

 

These comps are not GIFTS. They are EARNED through play in the casino (where the house has a significant advantage -- far greater than land-based casinos in most cases).

 

When you are promised a penthouse suite, given a confirmation e-mail with booking number, and then DOWNGRADED because they "made a mistake", that's highly unethical (and perhaps even actionable legally).

 

You have no right to tell someone expecting a penthouse suite that they should be "stoked" to get a minisuite. Everyone has different standards.

 

For example, if I were offered a free cruise in an inside cabin, I would reject it, because it's not worth going through the trouble of cruising for just an inside cabin (even for free). That's my personal opinion. I know that others are perfectly thrilled with an inside.

 

At the same time, I am happy with a balcony room and don't need a suite. However, others still find minisuites and balcony rooms to be cramped, and really only want to cruise if they get a suite or above. That doesn't make them arrogant or haughty. Each person has the right to choose what they like and dislike.

 

In this case, the OP was promised a suite, accepted that, received confirmation, and then after spending substantial money on nonrefundable flights, they were informed that it was being taken away from them, and seriously downgraded.

 

If you can't see a major problem with that, then I don't know what to tell you.

We are going to have to agree to disagree. No point in the back and forth trying to convince the other of our opinions. I do however want to correct a couple things.

1) I didn't say it would be perfectly ok to move somebody. The "subject to change" was meant just as it happened to the OP. They were called and notified of the mistake and were told they could be offered something else. It is up to the OP if acceptable or not.

2) I didn't say comps are gifts. They are giving you the room for free based on your ADT (average daily theoretical loss). If you are given a room comp and you Don't play then they would just not offer you the comp in the future.

3) I doubt it is actionable legally as I'm sure their terms have a clause to allow for the downgrade.

4) I didn't say the OP should be stoked. I said I know plenty of people who would be. I mean come on, that is still at least a $2000-$3000 comp. Obviously the OP is a much higher tier then I am and they are probably used to higher value comps. It just didn't work out for them for the date they wanted.

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There's no comparison between a full suite, which the penthouse is, and a mini suite. I don't know anyone who would be "stoked" if they booked and paid for a penthouse and then were downgraded to a mini suite.

The point is it wasn't paid for. It was comped. Comped rooms are always subject to change. The comment of being stoked was talking specifically to that being comped.

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I agree. People were having a blast. I watched the "battle of the sexes" in the Atrium and cheered everyone on. I just think the idea of putting those events in the same space as guest services, where people are trying to sort out problem is an odd choice.

 

 

 

Like I said, the cruise was great. But the ship was just not my favorite. Le Bistro and the casino in the same space (one floor up, but you could smell the smoke on the "terrace" of Le Bistro) - who though that was a good match ?

People are always going to complain no matter where you allow smoking. If Le Bistro wasn't there then something else would be and you would still have complainers.

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Sounds to me like a VIP wanted the penthouse suite for Christmas, and NCL wants very much to please the VIP. But NCL totally mishandled the situation - they should have bent over backward to still try to please the OP, and should have profusely apologized for the situation. The OP sounds like a reasonable person to me, and I'll bet he and his DW would have agreed to a compromise, if any had been offered.

The compromise was a comped mini suite. I know many people who would be stoked about that. I'm sorry that's not good enough for the OP and that is their prerogative to cancel instead.

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If you get no satisfaction, and don't want to cruise and spend $0 in the casino, maybe just keep the reservation and no-show?

Because that is how grown adults should act? SMDH!

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We will be sailing on the same cruise! So cheers! I have never had a problem doing my specialty restaurant reservations on board. For the complementary dining rooms we just walked up whenever we wanted to eat. We never waited more than a few minutes. I don't think our cruises have ever been 100% full so that could be a factor as well as if you were to go when school is not in session.

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We walked out of Rock of Ages. Horrible!

Can you elaborate on why it was horrible? If the music was not your thing then I understand but you should have know that going into it.

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I had to go down 6 times and my brother 4 to solve a problem. We had purchased OBC from the NCL website and despite our printed confirmation, the ship had no record of it. They kept having us come back later so it took us both a total of 10 trips to guest services to sort it out. They even had me call MasterCard (not sure why, I had the printed confirmation and my online banking statement proving it was purchased and paid for). It was super noisy ! They had a dance competition going on with lots of people watching and cheering to the music - and guest services is 20 feet away.

Yes that sounds silly that they made you go there 6 times! And I am glad you finally got that straightened out. I was just commenting that I did not have a problem hearing any time I was there. I actually like the noise. Makes it feel lively and entertaining. And I'm sure that is their intent and that most people feel that way. They would not put on such events if people were not interested in them.

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You are going to have to put a credit card on hold for backups even if you use cash or have enough cash to cover all of it. Yes, they use your onboard credit first before charging your card on "qualifying" purchases. NCL doesnt allow you to use onboard credit for daily service charges but onboard credit from your travel agent or elsewhere can be used for that. The only thing going on your card at the end is the overage. If you are worried about your spending then budget out how much you want to spend and keep track during the week. You can go to the pursers/information desk and get a printout everyday of your charges or you can access it on the TV in your cabin.

This is not correct. You can use only cash as I have done it before. It just becomes a pain for the reasons I mention in my post above.

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I feel that using cash for your on board account is silly if you have a CC because I believe you need to put down $300 per person and if you don't use it all you will need to stand in line to get a refund or wait for them to send you a check. Additionally if you spend all of it then you will need to go back in line and add more. I would just use the CC.

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I have never had a problem hearing at guest services. Can't comment on your balcony room as I have never had one. I stayed in an inside and had no problems with the amount of space or its closet. Also disagree with your comment on the pool. I'm glad there was someone there not letting the kids in the pool. For one if they say it is adults only then that is the rule and doesn't make sense to have a rule without enforcement. And two, could be for the safety of the kids. I did not feel like there was any waste of space on the decks. Can't just have a deck with a sea of loungers. It's nice that it was broken up. As for the hot dog cart? Come on! It sounds like you are just making things up to complain about. It is a cart. It is meant to be mobile. How would you suggest they setup the buffet? When I think of the definition of a buffet I think long straight lines. Sure they could have made stations and islands but really what's the difference? I can assure you the design was not "thrown together" and there are logical reasons for the placement of everything.

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It would be nice but in the grand scheme of things what's it been? Only 2 years or so right? If you are bored of the entertainment you can always take a different ship.

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It is a comped room. Of course the op can be disappointed but these things happen. Take for example when I book a comp room in Atlantic city. On the website I may be choosing a certain type of room but I am not guaranteed that type of room. Good luck, I hope the op does get a solution that they are happy with but I wouldn't hold your breath.

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Hello Everyone!

I'm sure this has been asked many times before but couldn't come up with any good search words that returned good results. So I apologize in advance for being a newbie.

My wife and I and another couple are staying in the same room and I am wondering if all 4 of us have to check-in and board at the same time or if we get to the terminal first are we able to check-in and board separate?

Also wondering if the room requires just one card for payment or if we can supply a card per couple?

Thanks!

David