Hello, as a Platinum since January 2023 I was told that we can call the pre-cruise concierge phone line and I did for my next few cruises and I got my specialty dinner reservations done through them. My next cruise after that B2B where I became Platinum my next cruise was in February so I couldn't do them at 125 days before but they still got them for me. I even got my dinner reservations for the 2 Specialty dinners for 2 that Platinum get vouchers for placed in the room. Though if you have 2 Platinum in one room NCL decided that the 2nd Platinum in the same room would not get their 2 Specialty dinners for 2 as it is written in the latitudes benefits it's 2 Specialty dinners for 2 per cabin.
Another thing that can be a problem and it was on my next cruise in the Prima 12Jan24 when I called to get my show tickets at 26 days before I could only get show tickets for me the Platinum member in the room and when my brother tried to get the same nights and times they were gone at 21 days before as he is Gold. So we waited till onboard to get tickets for Donna Summer and it was not the easiest, but we got them scheduled together. Then they had technical difficulties and we never saw it as they scheduled us to see that show on the last night of the cruise at 6:30pm, but we had Cagney's Specialty dinner at 6pm. No other reservations for dinner were possible.
My next cruise is in November in a studio cabin so I won't have the latitudes mismatch for show reservations.
Like what was said earlier about boarding one Platinum all Platinum should be the standard. If a Platinum calls in about show tickets they need to arrange tickets for ALL in the cabin. I was interested when I heard about the lines in the terminal and Platinum going in after Haven. I haven't seen that yet. It's like the terminal staff just ignore Platinum.
My brother and I even bought Priority Access for a cruise out of NYC and that was $90 each and they ignored that too! I'm booked on the Jade 24Mar25 in an aft-facing penthouse suite with a large balcony that comes with a butler and concierge, but they are saying it is NOT a Haven room! So I don't even know if I will be ushered onboard with the Haven or not! My PCC says "you should! "
Good luck to you all.