lstone19

See my latest post. There is a new Entertainment Director but not on the board until they have a proper portrait.

New Royal Princess Entertainment Director is Caitlin (sp?) (did not get last name). She joined in San Francisco but is not on the board yet until they get a Platinum Studio portrait of her.

EDIT: The quoting on this is all messed up but Internet is too slow on board for me to fix it. Comment and new picture is mine.

I'm starting a new topic for this issue that has been discussed in the current Medallion App topic as it seems to be specific to Sun Princess (scheduled to enter service in Feb 2024). As mentioned starting at https://boards.cruisecritic.com/topic/2787341-ocean-medallion-app-part-3/?do=findComment&comment=65071566, it appears that a lot (if not all) of us booked on Sun Princess are getting that error message ("Unfortunately, there seems to be an issue with the service. Try again later.") when attempting to enter our OceanReady information. In addition, Dine My Way says "Sorry - Dine My Way is not available right now. We are currently making updates to available reservations. Please try again later." I have contacted Princess but nothing has changed. Is there anyone booked on Sun Princess who is able to get to OceanReady or Dine My Way? Whether you can or can't, please reply with what you're getting and what your departure date and length of cruise (after its inaugural cruises and until September, Sun Princess is on the Med rotation of B2B2B2B seven-night one-way cruises from three different embarkation ports that can be booked for 7, 14, or 21 nights so length may be a factor). We're booked on it Apr 27, 2024 out of Rome for 21 nights.

As I posted upstream, I am getting the same thing. Our cruise is April 2024 on the new Sun Princess. Which ship are you on? And are you on any sort of special fare not available to the general public? I'm on an interline fare (special fares for guests in or retired from the travel industry - airline in my case) so wondering if that's a factor. I have done online chat and sent an email to the Medallion support people (askoceanmedallion@carnival.com) and while both acknowledged the problem, there has been no fix yet. I also get an error when I try to go to DineMyWay. EDIT: I just saw from your signature you're also on Sun Princess. I wonder it that's the cause.

So, I clicked on the link for the web version which brought up "link you booking" screen at https://oceanready-personalinfo-ui.prod.ocean.com. Instead, I logged out and then tried to log in again. But at that point, whether I use my princess.com password or an old ocean.com password (although my notes say that's dead and it should be using my princess.com password, I get "Username or password is incorrect." Same with my wife's login.

Tried that but when I entered the booking number, it said "This booking has already been claimed."

I can't make dining reservations either. Tapping on Dine My Way gets me "Sorry - Dine My Way is not available right now. We are currently making updates t available reservations. Please try again later." And it's been saying this for three days.

Just booked a cruise for April 2024 last week and deposit is paid. The Medallion App initially shows the cruise but then when I tap "Ocean Ready" to start entering information, I get an error "Unfortunately, there seems to be an issue with the service. Try again later." It's now two days "later" with no change. I don't know if it's relevant but we have a guarantee booking. And we were first going to go two weeks later (overlaps the current booking which is for 21 nights) and that still shows on courtesy hold per the website Personalizer but does not show on the Medallion App.

Concur. When the captain and other senior officers are keeping an eye on things, service is good; when they're not, the crew knows it and service suffers. One of the best cruises had a Hotel GM who was constantly visible, sometimes just sitting in a lounge having a drink while keeping an eye on things and a Maitre D' who was in the dining rooms almost every meal (and one day saw him and the executive chef checking things out in the buffet). OTOH, a cruise where the captain was invisible (no-showed the CC receptions and my Ship's Ultimate Tour) and where the Maitre D' seemed to be only visible for his ceremonial jobs (champagne waterfall, cooking demonstration) had poor service.

Seems like there are a lot of cruise neophytes (and even some non-neophytes) who think captains and other officers are permanently assigned to a ship and don't get any time off. And they don't get that while on the ship, they are working 7 days a week and on call 24 hours a day (particularly the captain) and therefore when they get a break, it's for multiple weeks, not just a weekend or equivalent. Others have more knowledge of contract lengths but I believe for many of the senior officers, they are only assigned to a ship abut 50% of the time (e.g. three months on, three months off).