What was supposed to be a celebration of my husband's retirement and our wedding anniversary turned into a sad experience. The Silver Shadow ship we boarded in Seward, Alaska was not mechanically ready to sail after 6 months in dry dock. There was a smell of sewage near the elevators. The boat broke down twice which caused us to miss a port and the Inside Passage. Due to the breakdown, we missed our flight out of Vancouver. The response by the cruise line was terse and unsympathetic.
We have cruised other high-end cruise lines and have never experienced such disregard.
