123funcruiser

9 hours ago, Brookefairway said:

We booked late and my T.A. said the 530 time was the only seating available. Said late seating and my time dining was full and the waitlist was full.Can we just show up for late dining? Who do I see and where do I go to try and change this? I remember my time dining was rather chaotic. If we just show up do  they know we were supposed to be early seating? thanks for your help!

It wouldn´t make much sense to assign early/late/MTD if you could just Show up to any of those anyway without it being assigned to you. 

It makes sense to have all of those Options capacity controlled and if it´s full it´s full until others open up spots By changing their plans. If waitlists are full as well it indicates others are ahead of you in line for changing.

As others have said you can Keep checking until your saildate and try to Change once OnBoard. Most times I think it will work out in the end, but there´s no guarantee and until at least the waitlist clears there´s nowhere to go.

According to your mothers saying you Need to say something nice or otherwise don´t say it at all. You did not say anything nice, doesn´t matter if it was towards an individual Person or a Company. If it´s not nice don´t say it, so you should have not said anything you should be ashamed to not follow your mother😛

6 minutes ago, MermaidPrincessSusi said:

So happy to know you find someone else's problem with a cruise line so amusing! I am still always amazed at how nasty people can be.  My mother always told me when I was a young kid, "If you can't say something nice, don't say anything at all!" I guess not everyone learned that, or people just are not as nice these days. ...SMH....

Have you followed your mothers advice with the OP and with this post?

Thank you OP for Posting, even though I think you might violate the community Guidelines with Setting up an account for just this. 

It´s the Weekend and threads like this are what a Weekend Needs - some great Entertainment. It will even get better once our resident RCI haters Show up in full force to throw around the "chearleader" word.

Unfortunately for you, your Goal won´t be met. You won´t put a dent in RCI´s pocket book and you won´t Change peoples minds About RCI. You will get some that will agree with you, but that´s because they´ve been anti RCI anyway.

For the rest of us your Posts won´t Change a Thing.

As a Business you have to realize it´s sometimes better to not have certain customers and I think RCI is well off with you not going on the cruise and going the other way in the future.

After reading all your Posts with much amusement you might want to step away from the Keyboard for some time, cool off and rethink, as so far those Posts make you look like a fool. Bu then again it´s entertaining, so Maybe not.

Oh yeah and please recommend you to your TA, they could sell you a cruise from me that doesn´t exist, I would make sure to upset you enough, so I can Keep the Money and you happily stay home.😎 

19 hours ago, CruisingDaddy said:

Am I being unreasonable in asking for something?  I normally don't ask and I know in our cruise contract it does say that they can change the itinerary for any reason but I feel this issues was in their control and it could have been remedied.  They have a broken ship and they choose to not fix it and affect all their next cruises until they bring her into dry dock.  I mean if we were our to sea and something happens to the ship and we miss a port it's one thing, or unrest in a port like in San Juan I'd have no issues with changing our ports of call, but this I feel should fall on them.  What do you guys think?  Am I crazy in asking for something in return?  I would like to get your thoughts on it.  Thanks

I´m not sure if you are unreasonable in asking for something, but IMO you are definitely unreasonable in expecting something and being pi$$ed when you don´t get anything. 

Nope I don´t think your Situation rewards any compensation, even being it as small as a sampler plate of strawberries.

On 9/18/2018 at 4:43 PM, Biker19 said:

 Again in 2019

On ‎7‎/‎19‎/‎2019 at 12:52 AM, no1volman said:

I’ve only cruised Carnival in the past but I would really like to try RC just to see how it differs. I looked at 7 day cruises from Port Canaveral during early July 2020 from both lines. I found one from Carnival on The Breeze and one from RC on Harmony of the Seas. Now I realize that Harmony is one of their largest ships with all the bells and whistles. But the RC cruise was around $1,500 more for my family of 3. I can understand a higher cost just based on the things the RC ship offers (climbing wall, flowrider, etc.)  But what could the RC cruise possibly offer that would justify a $1,500 difference? I really want to try a cruise on RC but that’s a really big difference. We could enjoy some really good shore excursions for that price difference. I guess that question could really only be answered by people that have been on both ships. But I would like some honest feedback. 

I´d say it´s the Price you pay to get on a ship without a cheesy whale tale on top. 

4 hours ago, twangster said:

For a domestic flight 30 minutes is legal.  However for flying internationally I'm surprised they are implementing a 30 minute rule.  You are flying to YVR right?

 

Normally international has different conditions primarily because there is a larger focus on bags flying with passengers on the same plane.  This is a heightened security issue on international flights and could become more of an issue trying to clear Canada customs without your luggage should they not make the connection even if you do.  

 

In future discussions I would emphasize the international component and specifically that you need to ensure your luggage travels on the same plane as you do.  

 

Say stuff like...

 

"Since I am flying internationally, how would I clear customs in that country if I made the connection but my bags didn't?"

"Is it legal for my bags to fly internationally on later flight if I make the connection but my luggage doesn't"

"Will American Airline ensure my bags clear Canada customs without me and have them delivered to my hotel in Canada before my cruise?"

 

The international aspect and direct questions of this nature may wake them up and get them out of thinking domestically like 95% of what they deal with.  With the right CSR on the line they'll move your flights.  

 

Why would there be a Problem Clearing customs without your luggage? It´s Happening every day all around the workd and customs on´t even know if you were supposed to have more luggage than there is Right there with you.

Luggage flies around the world every day without the Person it belongs to being OnBoard, of Course that is legal. The Airlines forwn About the luggage making it and the Pax not, that´s when they will offload the luggage, but have you ever heard About PAX being offloaded when their luggage didn´t make it? 

Of Course the Airline will deliver your bags after international flights, how Long that may take is another Story though. If your luggage has no forbidden articles / substances in it there will be no issue with Clearing customs either. Of Course the Airline won´t guarantee this, as they can´t know what you ay pack.

I´ve had all of this Happening to me and These Question won´t make a Change as they are non-issues in international travel. PITA for the PAX, but non-issues in regards to legality. 

6 hours ago, sxphil said:

You will always get charged for taking cash out on a credit Card

I can get cash at ATM´s worldwide without being charged any fees for this. Oh yeah and this is on my Barclayscards. Also no foreign Transaction fee.

I also get instant notifications via text and email when using the Cards. 

I´ve never let them know I´m travelling and never had a Problem. The one Thing I noticed though on my last cruise was the daily notifications About the charges, so yes they have submitted frequently. In some cases I even got an instant notification when paying with my seapass.

It´s really nice to see how helpful People are in asking for a friend. 

5 minutes ago, S.A.M.J.R. said:

We just returned from a trip to NYC, but not for a cruise.  We used Carmellimo to/from the airport.  While we had to wait ~5-10 minutes for pickup at the airport (traffic was EXTREMELY backed up getting into the airport), everything else went without a hitch.  

 

Both drivers were professional and didn't make us feel unsafe at all. 

They might get it Right from time to time, unfortunately I only found out after my bad Experience that they have a rate of 51% of lowest possible Ratings on trip advisor and I would have liked to give them -6 Points.

BTW before Rating them I gave them a Chance to respond to my complaints. They were not interested in answering my message.

I would strongly advise to NOT use Carmellimo. Unfortunately I fell for them for the trip from Manhattan to Bayonne. 

Very unreliable and rude Service. 

They didn´t Show up on time, after some Long phone calls with very rude customer Service they finally picked us up one hour late and not at the Right pick up Point. The car was eventually found By the Hotels bell man. 

Carmellimo = Total Desaster !!!

I wish I had looked at their trip Advisor Ratings Prior to booking.

43 minutes ago, legaljen1969 said:

Yes. Some situations do call for understanding. Clearly a lot of people here have no compassion.  Never ceases to amaze me. 

Last year my family went to Disney. My father,78 years old, underestimated the walking distance to a particular location. He was being stubborn and thought he was up for the walk.  While he made it there, we knew he would have a difficult time making it back. 

We had to go get him a scooter.  Rule was the rider had to be there, but it was so far to walk all the way to the park entrance.  So I went to have my father sign the paperwork (wink wink nod nod) and was on my way with the scooter shortly thereafter. 

Unanticipated difficulty that required kindness and understanding.  And yes we were also permitted to go along with him in a couple of lines where he needed help transferring into ride vehicles. 

Well the OP never mentioned someone needing help in the first place, that aspect just came much later into the discussion. 

The initial Question was About Tagging along.

Asking for compassion and understanding is one Thing, but what About the People asking? Shouldn´t their Question be - My parents are in a JS and we are in a regular balcony. As I understand it they would be entitled to piority Boarding. My Mom might Need some help during Boarding, would it be a Problem for them to tag along through the regular line, so I can help?

15 minutes ago, BNBR said:

Well good thing I don't need a Job.

This is probably the only Thing we will agree on. 

6 hours ago, BNBR said:

 

How is a party at 11pm at night, with a loud band, a few feet from guest cabins in any way undisruptive?  Let alone "undisruptive as possible".  Really, it almost couldn't be more disruptive. If I were RCCL corporate, I'd be very concerned about the judgment of the hotel director on this ship.  It's so clearly a bad idea.  I'd be so uncomfortable if I were in charge of this. Just looking at the cabins right there.  Knowing people are trying to sleep a few feet away.

 

And as I said, I'd probably grab a drink and hang out on the balcony enjoying the festivities as a guest. But it's obviously not unreasonable for some guests to be disrupted and unhappy.  This shouldn't even be controversial. And again, nobody is saying the crew don't deserve a party. It's the location and timing of it that is questionable. 

If I were RCCL corporate I wouldn´t be concerned I would have ordered the Hotel Director and Captain to hold this Party exactly there and then. The only Thing I´d be concerned About would be About the decision to cut it short one hour. Otherwise they´d get a Bonus from me for Holding that crew reward Party there and then. 

I agree with you About one Thing - this shouldn´t even be controversial. It should be in the Deep interest of every customer to see how a Company treats their employees, back them up against complaints and yes for a couple of Hours even might put their wellbeing above that of the customer. 

A happy crew will make a happy customer. In the bigger Picture it´s better to even lose a few disgruntled customers over a happy crew who will make such a difference to the majority. 

The customer is Always Right is certainly a Thing of the past. We are Living in a different world today and it´s huge priority These days to Keep your employees happy. 

It´s a fine line to be drawn between making employees happy and customers happy, but this fine line certainly is not crossed By a temporary small inconvenience to the customer which was announced in Advance with a very clear timeline.

I know we will Keep disagreeing on this and I´m glad you are having a great Career in customer Service, as with your attitude you´d never get a Job in that Position if I owned the Company.

I was not on this Allure cruise, but I´ve been on a couple Cruises where crew were rewarded with a Special Event. 

Last year I was on a cruise when they closed off the buffet for one night to be used for a crew Event. 

Yes the entire buffet was off Limits for guests for one night and I applaude the cruise line for doing such Things.

Anyway it´s Pretty clear to me, that the venue of the Event is closed off for guests, as it´s a reward for the crew and not something where crew still has to be cautious as guests are mingling with them. They Need a Party away from the guest interaction. 

Let´s face it the OP hasn´t been back and likely won´t be back. Time to let the dead horse rest.

10 minutes ago, Danitroline said:

Horse may be dead but I am not stopping compressions- OP NEVER said that the guests were not allowed in the Boardwalk area. The very first post states that the crew was ALLOWED ACCESS to Boardwalk from 8 to 12.

Guests were not denied Boardwalk fun.

 

Post #110 from someone on that cruise clearly stated the boardwalk was off Limit for guests for the Duration of the crew Party!!!

You can rest now and stop compression. 

33 minutes ago, CRUISEFAN0001 said:

Perhaps a more practical criteria resolves how loyalty is achieved.

 

The glass isn't 1/2 full

The glass isn't 1/2 empty

The glass is completely full - 1/2 air and 1/2 water

That makes a person see reality, and make choices accordingly

But if I can´t see or feel the 1/2 air in the glass, how can I be sure the glass is really completely full? Can I trust something I can´t see or fell being actually there?

Don´t be blindly loyal. Buy a product because it´s a good match for your Needs at a cost that is acceptable for you. Don´t buy a product because you want to be loyal.

1 hour ago, ShillyShally said:

….

 

What if this had been told to you by a family member returning from their cruise? What about from a trusted friend? Would you have heard it differently or thought perhaps there was an issue? We don’t know, I have yet to see anyone else post and say “I was there too”, and I’m hoping some will once returned, it will help with data points.

 

... but if you were the manager in charge would you have heard the complaint and told the passenger to “Get over it”?! That’s simply not good customer service. ...

 

Benefit of the doubt, anyone?

I don´t see People on this thread questioning the noise Level. Nobody said it wasn´t as loud as the OP said it was.

I´ve said this earlier, but I will say it again. The noise is not the Point here. It´s the timeline given By the OP. It was a 4 hour Event (originally planned as such) and the Pax were informed beforehand. The disturbance for the OP in the end was a merely 1.5 Hours. Even at 2.5 Hours the OP would have been able to survive IMO. 

To answer your Question, if it had been a Family member or trusted friend I would have told them my opinion how they cut short a rare Event for the crew By unreasonably complaining. 

If I had been the Manager in charge (and I am faecd with customer complaints at my workplace) I would have told them I´m sorry they are Feeling disturbed By the crew Event, but it was a scheduled and announced Event. I would have also told them I´d look into the possibility of turning down the volume a bit and wished them a quiet night after the Party was over in 90 minutes. 

Fact check:

• The OP is currently OnBoard the Allure.
• The OP posted this on Friday, Talking About the crew Party Happening last night.
• The crew Party happened Thursday night
• The Allure is on a 7 night Sunday to Sunday sailing
• Friday was a sea day and nobody had to get up early to disembark or go on an excursion

Do you really think they would have a crew Party on the last night of the cruise, when everybody is super busy OnBoard and luggage Needs to be collected all night in preparation for disembarkation?

1 hour ago, Big_G said:

Tough crowd.

If you are Talking About the OP I agree.

33 minutes ago, momofmab said:

I think she has a valid complaint (although not worthy of $$ compensation).  She's not complaining about the general noise associated with a Boardwalk cabin, she's complaining about a specific event that doesn't usually occur during the course of a normal cruise.  Even if she had thoroughly researched the Boardwalk cabins, it's unlikely that she would have found any complaints about loud crew parties in the Boardwalk area. 

 

No one would dispute that the crew works very hard and is deserving of a reward but not at the detriment of paying passengers.  They could have been given access to the Boardwalk area without the thumping loud music - or started the music earlier and ended it earlier.  A bottle of wine or a free specialty dinner would be an appropriate response.

An appropriate Response would have been a kick in the behind and certainly not cutting the crew Party short.

On ‎5‎/‎17‎/‎2019 at 6:44 AM, Perkyboy34 said:

This is split into 2 sections, and in no means is it a rant, it is just an honest opinion

 

First Section

 

What a business model RCCL operate, for their loyal following, they make us book a couple of years in advance ensuring they have our money well in advance

 

Gone are the days when we used to have a personal cruise consultant located in the same country as you, who became a friend keeping you up to date with the latest developments and cruise news, as well as offering you on board credit and other little perks to make your experience that little more special

 

Now we have to speak to a call centre somewhere in the world, who can hardly understand and speak your language, who are literally machines working from a script and website offering no personal experience

 

Well, having now done over 200 nights and reaching Diamond Plus, enough is enough,

 

Having realised the cruise we have booked, is now being advertised £ 900 ($1300) cheaper and including onboard wifi, would they price match our booking, of course not

 

RCCL - please take a sensible view on customer loyalty rather than profit, it has resulted in us cancelling 3 future cruises, losing you revenue of approx. $13000

 

 

 

Second Section

 

Reading about RCCL cancelling all Independence of the Seas cruises from the UK for 2020, so they can deploy back to the USA for demand of Coco Cay", revenue over heartbreak

 

Can you imagine the heartbreak RCCL have caused cancelling over 60,000 peoples cruise, they are not robots, they are human people with actual feelings who were planning dreams and special memories shattered,

 

 

I have to disagree with you. RCCL is a for Profit Company and they Need to take a sensible view rather on Profit than on customer loyalty. Customer loyalty is nice and companies are lucky if People feel loyal to them, but a Company will run into a Problem once those loyal customers start to feel too entitled. That´ts the Point to get rid of them. Profit rules not loyalty.

You are wrong in thinking they lost $13.000 in Revenue from your cancelled Cruises. They will sell your cabins and Maybe even to someone with more OnBoard spending. If - and I´m speculating only here - you booked those cancelled Cruises under UK T&C´s you´ve lost some Money on deposits which RCCL actually put in their pockets as additional Revenue to re-selling your cabins. Win Win for them.

I have not follwed the Indy re-deployment. Is that 60000 People number real, as in actual bookings being cancelled or is that just the number of cancelled sailings multiplied By the capacity of Indy? 

As to the second section...heartbreak...robots….dreams and Special memories shatterd….. anymore drame you can post?

It´s a Business decision and if they can get more Money with Indy somewhere else - good move.

Life jackets are for use OnBoard only. 

14 hours ago, ShillyShally said:

Again, not stating OP was right or wrong but since none of the rest of us were there or know the level it was at, why the heck are we all treating them like they are being unreasonable?  I may be more sensitive because I used to live directly behind a venue that had ampified music on Friday and Saturday nights and even with all doors closed some nights it was awful, and we never could simply enjoy our own outdoor space and when I was the protester against them only asking for no amplification of music past a certain hour I was harassed continuously.  For me though one night wouldn't have upset me, even if tired, I would have just found another quiet place to sit and chalked it up to normal uncontrollable things that happen, life!  I think the crew do deserve a party, perhaps in another venue, but regardless even the crew should understand yelling about being shutdown by a passenger is in poor taste.

I treat them as being unreasonable because I believe they are. I would think I am noise sensitive too. I live in a very quiet area and there´s an Event going on every two years - yep only once in two years - where they will have a Party going on all night with loud Music. It´s not even in the close neighbourhood, but the Sound travels and it annoys me to no end, as it keeps me from sleeping and I´m having an early start into the workday. I would never complain as I know it´s just a rare Thing to happen.

You are Right we were not there, but I don´t base my opinion on the noise Levels at all. The noise Level to me doesn´t matter in this case. They were informed beforehand. It was announced it was a clear set time Frame of only 4 Hours. Almost half of the time Frame didn´t even effect the OP as they were out and About. You can still say we weren´t there which is true, but hey I´m just believing the OP in what they wrote. Regardless the noise Level the timeline makes this complaint completely unreasonable and nope they don´t deserve even a plate of Cookies (which they could get at the buffet anyway) delivered to their cabin. 

IMO the announcement at the end of the Party About being shut down By a passenger is what they deserved - after all only they knew that it was geared towards them. They weren´t openly named and shamed - unfortunately.