BBurnsG550

Given that my wife made the call and I was only listening on speakerphone, you would be DEAD WRONG. Had it been me, I would have ripped "Steven" top to bottom before hanging up on him.

As I pointed out earlier, we never received a clear indication on the original offer that there was an expiration date, we had no reason to go on Princess.com during the pandemic, and we never received a single communication from Princess about their policy, an impending expiration of a substantial credit, or even a "hey, how are you, when would you like to cruise again" marketing email. Epic fail. The attitude of the "customer service" rep today was EPIC fail. But it's all good. We just booked a larger cabin on a longer cruise on roughly the same itinerary with a comparable cruise line at about the same time frame for 2/3rds the price. I'll miss the fettuccine alfredo though.... Happy cruising. Out.

When the credit was first offered, there was ZERO mention of an expiration date. There were NO reminder emails. Given that we had no desire to sail while the Covid policies were in place, we had zero reason to even look at our Princess account until only a few weeks ago when we started looking at itineraries, safe in the (mistaken) notion that we had nearly $3000 in cruise credits waiting for us. Regardless, the attitude of the "customer service" rep is what finished us. You can make the case that it was on us to know about the expiration date. But there is ZERO excuse for the horrendous attitude and downright RUDE treatment from "Steven" at Princess Customer Care. I absolutely wish I had recorded the call. Thank you Thrak for the posted information.

After 17 cruises with Princess, we're done with this cruise line. Let me explain. We were scheduled for a 15 day Hawai'i cruise in April of 2020 when the pandemic forced Princess to cancel the trip. We chose the refund option and Princess offered us a 25% future cruise credit to use WHEN THE PANDEMIC WAS OVER as an incentive to sail again. Now that the silliness truly has passed, we started looking at cruises for later this year and settled on an Atlantic crossing this fall. Imagine our surprise when we talked to our Princess cruise coordinator and discussed applying our cruise credit to this itinerary. "That cruise had to be booked AND sailed by the end of 2022 to get that credit." We NEVER received ANY notice that was the case. We never received any reminder emails saying "hey, don't forget your cruise credit and you have to use it by the end of 2022." Zip. Zero. Nada. And according to the federal government, the pandemic still wasn't OVER by the end of 2022. We were referred to a "Customer Care" rep earlier today to discuss the matter. It was quite possibly the rudest "customer service" phone call I'd ever experienced in my life. It was five minutes of snark, condescension, and disdain with no acceptable resolution to our issue and the agent refused to give us his last name or to route our call to a supervisor by claiming he WAS the supervisor. Needless to say, we called our rep back immediately and cancelled the $30,000 cruise we were planning and assured her we wouldn't be sailing with Princess again. We had been kicking around the idea of trying some other lines. This was a sign from the universe to go ahead and do that. Flame away.