I am an experienced cruiser, been on more than 25 cruises. Viking is a terrible company to do business with... We attempted to make cruise reservations with them for a river cruise for our honeymoon and they initially told us in writing that the final payment is due a month after the deposit and after taking our deposit, all changed and payment was demanded immediately!!!! Called their 800 number, red tape and nothing can be done... Supervisor says deposit should not have been taken and promise for a month to the final payment should not have been made but go pound sand... we don't care whatsoever!!! Supervisor was very quick to threaten to cancel our cruise booking because of a promise they made that was never delivered... did not care that this is going to be our honeymoon or try to at least offer an incentive to compensate us for their screw up...
Escalated to their executive team and finally they adjusted the date… now looking at the air reservation and the absolutely picked the least favorable and cheapest routes… absolutely no regards to guest experience…
I am really debating if it is worth it to sail with them…
