MrsP88

I contact Scootaround several weeks earlier to order an electric wheelchair for our Caribbean Princess Cruise beginning in Ft. Lauderdale in Nov. 2022 to Panama Canal. Our last cruise, I found it difficult to wheel by myself with the carpeted floors and length of cruise ship. I was given a contract to sign and paid my fees. I even called them to confirm and to state our cabin was a new number. They updated my contract and sent it to me. On the day of the cruise, hours before sailing my chair wasn't there. I called Scootaround and spoke to a rep. She said, that I was on the list to have the electric wheelchair delivered and they were running late getting them all on board. She told me not to wait inside our cabin, to go have fun and it would be there shortly. We came back to a scooter in our cabin- NOT what I ordered. I emailed the company ASAP multiple times, I even spoke w/ Princess Customer Service who contacted them. Princess said Scootaround couldn't do anything. There were no extras on board, we were already sailing, the islands we were going to had no Scootaround offices. I couldn't use the Scooter because controls were too far away and I was afraid I'd lose balance and fall out. So, I couldn't use it. NO ONE FROM SCOOTAROUND has ever contacted me since. I am waiting for a refund. I left messages via email and tried to call w/ no response during our cruise. And, I did everything the contract told me to do if there were problems. This was my first and only time I will never use Scootaround again! VERY UNHAPPY!

WILL NOT USE SCOOTAROUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We just got back from Ft. Lauderdale, Caribbean Princess, Panama Canal. I contact SCOOTAROUND several weeks earlier to order an electric wheelchair for our cruise for Nov. 2022. Our last cruise, I found it difficult to wheel by myself with the carpeted floors and length of cruise ship. I was given a contract to sign and paid my fees. I even called them to confirm and to state our cabin was a new number. I was promised an electric wheelchair. They updated my contract and sent it to me. On the day of the cruise, hours before sailing my chair wasn't there. I called Scootaround and spoke to a rep. She said, that I was on the list to have the electric wheelchair delivered and they were running late getting them all on board. She told me not to wait inside our cabin, to go have fun and it would be there shortly. We came back to a scooter in our cabin- NOT what I ordered. I emailed the company ASAP multiple times, I even spoke w/ Princess Customer Service who contacted them. Princess said Scootaround couldn't do anything. There were no extras on board, we were already sailing, the islands we were going to had no Scootaround offices. I couldn't use the Scooter because controls were too far away and I was afraid I'd lose balance and fall out. So, I couldn't use it. NO ONE FROM SCOOTAROUND has ever contacted me since. I am waiting for a refund. I left messages via email and tried to call w/ no response during our cruise. And, I did everything the contract told me to do if there were problems. This was my first and only time I will never use Scootaround again! VERY UNHAPPY!