Hey folks, first time poster here although I've relied on this forum for helpful info for quite a while - so thank you for all your continued input!
I made several bookings for my extended family for a 10 day Med Sailing on Majestic Princess via my TA. My issue is that booked 7 cabins instead of the 5 that we actually require (duplicate bookings for 2 families - entirely my fault). This was during the £1 deposit Princess Flash Sale so given the silly deposit I was definitely not paying as much attention as I would have had the deposit been the usual 15% or so.
I called my TA and they said they would need me to pay a £150 cancellation fee for the duplicate bookings... Given that it was an honest mistake (I accept it's my fault) and that I have booked several cruises with them this year I expected a little discretion, however, got nowhere with them. The way they handled the call actually infuriated me to the point where I will never make another booking with them again..
My question is if I just let the duplicate bookings run their course and don't pay the final balance when it's due - presumably the bookings would just get cancelled automatically? Do they have any recourse for a cancellation charge at that point? Their t's and C's do state a cancellation charge would be payable etc, however, my feeling is that they can sing for it and will have difficulty in collecting it.
It's such a small amount to be overly concerned by but their lack of discretion in correcting an obvious error and their subsequent response has really p****d me off.
Any insight greatly appreciated 🙂