I book directly through NCL casino at seas, have since 2011, they SHOULD know their own product and mention if something deviates from the norm.
If I ran my business like that or my life for that matter, I'd be broke because I can't hide behind a website or scripted "it's our policy".
Yes, it is what it is, I have this stupid thing called morals and pride, yeah, it was just port fees and taxes for.my free cruise, but it's the principle!
Main reason for this post is, hopefully someone else will learn from it!
If they treat a loyal patron who literally spends more than he cares to mention in the casino, they'll do it ro Joe schmuck as well!
No honor or loyalty anymore, period, end of story.