Mumpurple

Thank you for your help. No responses to emails, but got there in the end with 'X' (Twitter)

Except we HAD purchased it but our Cruise Summary on the wesite wasn't showing it. We were not trying to benefit from something we hadn't paid for.

After many emails, phone calls and X posts, this has now been resolved. thank you for your input everyone.

Both cruises were booked at the same time through the same agent so I'm not sure of how the APP got it all so wrong. Now finally have a conversation going with them through 'X', we will wait and see how that pan's out. Sent them the video of what our APP is showing us so pretty much irrefutable evidence right there.

We booked ours through a US agency so being charged US rates. Not understanding why it"s sooooo much cheaper in AUD Nope, no email response despite trying several email addresses. Tried FB also and no response there either. It's like they're burying their heads in the sand and hoping the problem will just go away 😕

Thank you for your advice.

My middle name is Tenacity 😆

Nope, no email response despite trying several email addresses. Tried FB also and no response there either. It's like they're burying their heads in the sand and hoping the problem will just go away 😕

We've tried all of the above. This boils down to Princess not honoring what we have been sold at time of purchase. We need an email address for someone in Senior Management as they are opening themselves up to legal retribution.

Tried emailing and calling several times, call handlers have been 100% ineffective. I need an email address or phone number or WhatsApp number for someone in their senior management team.

We have made upcoming B2B (back to back) bookings with Princess. When completing our check-in on their APP (as per the re-direction published on their webpage), we were offered an upgrade to Princess Plus for what we felt was a reasonable amount for the duration of BOTH cruises (the cruises were combined into one on their APP). After we made the purchase, we checked our booking on their APP which CONFIRMED (and still confirms) that the Princess Plus has been purchased for the full duration of BOTH cruises. Later we receive an email from Princess stating we have purchased the upgrade for the second cruise only and need to pay an additional amount to have BOTH cruises as Princes Plus. This is NOT what was sold to us in the APP (we have photographic evidence) and NOT what the APP currently shows us as having purchased. Whilst we live in New Zealand, the bookings were made through an agent in America. When we log into the Princess.com website, we are geolocated to the Australian webpage. Can anyone advise which legal statute applies here? Is it America (where the original bookings were made by a large travel agency, paying in US Dollars), or New Zealand since that's where we reside or Australia since that's where the webpage geolocates to? Princess is telling us we either pay the additional sum to get the Plus package for both cruises or request a refund of what has already been paid. We believe they should honor their APP (which we now know to have been at fault) and apply the package to BOTH cruises as per what was presented at time of sale and is STILL represented on our APP when looking at the Package purchased under our profiles. Does anyone have a legal statute we could present please? Does anyone have an email address for someone in Senior Management that might actually be able to make this happen? Has anyone else experienced this error? Many thanks