I hope you have luck - I have had the same issue since August! Every time I call, I get the same message that they are escalating. They even sent me a list of questions to fill out and I did that and returned the email. That was back in September! I called this morning and received the same runaround. We have escalated and check back in 24 hours. They have also asked me when it was a good time to call me and I let them know and of course, no phone call ever received. I can't use the app or their website.
