Brodysmum

We paid for Rudi’s dinner. A special night my husband did for me as congratulations on my three surgery’s in eight months. Thanks for your positive remarks. I guess I was wrong listening to my cruise consultant as she was the one who got my hopes up. Not really blaming her, she has been wonderful through all this. I just guess customer service is not what it used to be.

Idtr, thank you for your response. I did go to the cruise desk and ask them what I should do, I was told to write to customer relations when I got home, as they do not have the authority to give out refunds or another cruise, this is what my HAL cruise consultant said too. So I did, and have never heard back from them, so I wrote to the President of HAL, which I was advised to do by someone on the HAL site. I just feel beaten and disappointed by the way I have been treated. 😢 I have been crying about the way I have been treated on here too. Is there no understanding in this world anymore!!

Sorry, I was having trouble with posting my letter and picture. They were not mosquito bites they came on me the first night on one arm then the second night on my other arm. You know what, forget it, I am Canadian and not American so I won get any help from anyone

Why would I get flea bites on a cruise. the bronchitis was not their problem, which I said. I should have known I wouldn’t get any sympathy from these boards. I have been a member here since 2016, and I thought I would get some understanding how I felt. My cruise consultant said to send a letter into guest relations, I did, but have had nothing but bad results since, thank you for understanding

Sorry the post didn’t go through correctly. No I am not happy with my results, my flea bites or bed bugs were very itchy for about four or five days, and they looked a lot worse after the next few days from the picture. People did see the bites and I said I got them off ship because I didn’t want them to know I got them in my cabin. We tried to make a good time of our cruise, what with the three operations I had had in the eight months before. Sorry people, but I thought you would understand

I am writing to you about the recent problems my husband and I experienced on a back to back cruise aboard the Holland America's ship, Rotterdam. The date of the cruise was March 20th to April 3rd. We had purchased the “Have it All” package to use on board. We were assigned an inside cabin on the eleventh floor. The room was very small, but adequate. Upon waking on Monday morning, I found my arms were covered in flea bites. I went down to the Guest Relations Desk to report it and they were amazing. The Guest Relations staffmember (Ella), immediately assigned us a new cabin and arranged for our clothes and suitcases to be cleaned. She also informed us that we would most likely have to move again on the second half of our cruise as the room may have been booked. Therefore on Sunday, as the room was indeed booked, we were moved again. On Monday, my husband and I woke up with an awful bout of coughing. We informed the Health Center on board the ship and they sent a nurse to give us a Covidtest. These came back as negative and the doctor diagnosed us both with bronchitis. We where then asked to stay overnight in quarantine, in two separate rooms. We did not have a problem doing this, but it was made more traumatic as we had to move to yet another room. The nurse re-tested for Covid the next morning which again, was negative. Aside from the health problems, we also experiencedproblems with the dining room. We had been assigned anytime dining and were told we would be able to change this on board, but this never happened as we were told it was unavailable. We tried a few times to book a time to eat, but it was constantly full. When we did eventually get to eat in the dining room, we found the food choices were very poor in comparison to our previous Holland America cruises. In fact on one night, we were offered three options of a spaghetti dinner! We had two free dining options. Those being theCanaletto and Rudi’s Sel de Mer. The Canaletto was awful as the food was terrible but in contrast, Rudi’s was the best meal of the cruise and the service was wonderful. Another problem we experienced was with the entertainment in the theater, which was bad to marginal when compared to other cruises we have been on. We had also booked two tours and they were both cancelled. In summary, to say we were disappointed with this cruise wouldn’t be enough. We were so looking forward to our holiday as the past year has been a particularly hard one for us. I have been through three operations in the previous eight months (two shoulder replacements and a hip replacement). We were both looking forward and needing to get away and relax, but unfortunately, with this cruise, it did not happen. This was not totally the fault of Holland America but I became so stressed with my bites being both so very itchy, unpleasant and embarrassing to look at, and all the extra packing and unpacking I had to do with every room move. In view of the above, my husband and I are now asking Holland America to provide an agreeable outcome for all the stress and inconvenience that we have suffered.

Sorry most of the letter wasn’t there, I will re send

This was one arm, the next morning I woke up with more on my other arm!!!

You doooo

My husband and I went on a 14 day back to back cruise. Everything was good until the first morning of our cruise. I am adding my letter to the cruise company for you to look at and also a picture, if I can figure it out… Holland America cruises. In fact on one night, we were offered three options of a spaghetti dinner! We had two free dining options. Those being theCanaletto and Rudi’s Sel de Mer. The Canaletto was awful as the food was terrible but in contrast, Rudi’s was the best meal of the cruise and the service was wonderful. Another problem we experienced was with the entertainment in the theater, which was bad to marginal when compared to other cruises we have been on. We had also booked two tours and they were both cancelled. In summary, to say we were disappointed with this cruise wouldn’t be enough. We were so looking forward to our holiday as the past year has been a particularly hard one for us. I have been through three operations in the previous eight months (two shoulder replacements and a hip replacement). We were both looking forward and needing to get away and relax, but unfortunately, with this cruise, it did not happen. This was not totally the fault of Holland America but I became so stressed with my bites being both so very itchy, unpleasant and embarrassing to look at, and all the extra packing and unpacking I had to do with every room move. In view of the above, my husband and I are now asking Holland America to provide an agreeable outcome for all the stress and inconvenience that we have suffered. This is a letter to Holland America, that I sent in late April. I have not heard back from customer service, but I sent it to the President and they gave me a $300 per person towards a meal in their restaurants. what do you think??? I will send a picture of my arm…