Blenray

I got my agent to get hard copy receipts out of Princess in the USA. They have countless entries on my credit card of debits and credits. No identification of the transaction. Now it shows internet packages at full price although my Elite status gets a 50% discount. None of this is doing the Princess brand any good what so ever.

Same thing happened to me . The app now shows buy internet package at full price though I’m Elite. Numerous calls to help desk. Finally a supervisor said my agent at VTG must sort out the booking. I said she is no IT expert and does have access to the Medallion build! No the supervisor wouldn’t have it. I messaged my agent who told she had tried to get Princess to fix. The help desk keeps telling me that they have raised a ticket and will call back. No resolution, no call back. Feedback to feedback@ Princess *****.au never replies. It’s deeper than the black hole of Calcutta. I have so much mistrust of this Medallion piece of junk I certainly will not be using it for purchases off the ship. I’m taking hard copy of everything with me and some computer games for the hours expected to be spent queueing at the service desk.

I have had nothing from politeness from all the help crew in the Phillipines. Even with the app they were patient and manually loaded data for me. Where they couldn’t they raised an IT ticket. Ring the pPrincess Australia number and get through to the Phillipines. Remember how good folks are on the ship. Also they are not the IT company used to prepare the app.

Perhaps a campaign to stress you out before you get on the ship. When finally get on you are soon totally relaxed and feel much better. Then you buy more, tip more and rave about the ship. We should all just chill and look forward to our holiday.

Phone number in the app for Australia just has an engaged signal. When you call the help line there is an option to be directed to a Medallion person. They can only goes do so much on their pay grade. However they will write an IT ticket to escalate the problem. They are very patient 8n the Phillipines and will enter data manually if you are having trouble. Please be polite and respectful. Take your anger out on a punching bag and chill. You catch more bees with honey than a baseball bat! Remember how good the Filipino folks are serving you on the ship. They are not the IT gurus who are to blame for the mess.

It took 3 phone calls to the call centre in the Phillipines, 2 IT tickets and emails to my agent to get this done. DineMyWay still needed manual re entry of added cruises. Itinerary shown in DineMyWay still showing ports as QDN or wrong destinations.

Why not just sync the databases of the website to the app?

Hold onto your head we've had 4 changes so far. The Medallion app is a crazy mess. Book your dining times and hope it isn't replaced or disappeared on you. Check the itinerary on the DineMyway page. ours differs from the cruises. See you on board. I'll be the one who looks like he needs a holiday.

Yes I see that as they want more bookings but haven't sorted out the existing passenger bookings. Hopefully we wont have to share our cabin with another family.

Cruise now re instated with changes to itinerary and new booking number. Still heaps of issues with the medallion where back to back cruises not shown, itinerary wrong, inability to book dining, support phone number engaged & having to reload data and bookings that were there previously.. No one from Corporate offering apologies! Just the poor support teams in the Phillipines having to do their best. The databases of the website and the Medallion are not synchronized. It takes manual input from the Medallion support team and tickets to IT to get anything sorted out. Still no compensation for the waste of time dealing with this piece of ****. I thought government IT was bad but this mess takes the cake.

Booking of Coral Princess disappeared from wow.Princess.com. Live chat informed me the sailing 22AUG22 is cancelled due to deployment reasons! Crewing or port berthing? Next cruise 29AUG22 still appears. This is the 4th change to this cruise. No news of compensation, refunds or future cruise credits yet.