22 hours ago, SRF said:

Based on this new policy, it is time to cancel the RC card.

 

 

I am thinking the same thing...

14 hours ago, Tanker said:

We had the same experience that Ocean Boy wrote above.  On the last two cruises our OBC showed up when we started looking at excursions on the RCCL cruise planner.  A drop down appeared letting us know that we had an OBC.  It starting appearing a month or so prior to the cruise. 

I always begin planning excursions well in advance....but the drop down never appeared until yesterday.  Hoping that they change the policy!

4 minutes ago, FrannyK said:

I always have an OBC from my TA plus an OBC from my RCL Visa and they never show up till I'm on board and I check on the TV or at the pursers desk.  They have been correct each and every time.  I wouldn't worry about it.

Mine did show up!  Thanks for the input!

4 minutes ago, 3eaglesfam said:

I do not like it either.  

 

I know!  If we complain to customer service, perhaps they will re-evaluate this new system.

4 minutes ago, PigsCanFly said:

I had a similar RCCL cc OBC issue.  It finally came ~13 days before sailing, but was only 1/2 of the amount it should have been.  I contacted Royal and they figured it out after a bit.  It is now the correct amount and shows up on a invoice and the cruise planner.  This was my first attempt to use the cc OBC.  Could be my last...

Too much stress - worrying about where the OBC is - perhaps we should make RCCL aware......although I bet that many already have!

6 minutes ago, 3eaglesfam said:

I just redeemed for $250.00 OBC from my RCCL visa.  I was told when I called that it would not show up until Sail date.   Bring your email confirmation of the redemption on the ship with your other paperwork just to be sure.  

 

Mine just appeared today!  Can't say that I like this new system, but at least I don't have to worry about where it is anymore!  Thanks for you input!

12 hours ago, di234 said:

Quick update, my shipboard credit from the RCCL credit card showed up tonight. 17 days before cruise.

And mine just showed up!  (11 days before)  Whew!!

3 hours ago, Farmergirl50 said:

We have used points for OBC at least 6 times. For us it has NEVER shown up on the cruise planner but has ALWAYS been there when we got on the ship. 

I too have used points for OBC numerous times and it has always shown up on the cruise planner well before the cruise....I am not so worried as I was before as this seems like a common occurance.....and I have my receipt which shows the points redeemed and the dollar amount.

5 hours ago, rock the boat said:

Also waiting. Never took this long before. At least we have 3 weeks til we sail.

Sounds like it is inconveniencing a lot of people.  Hopefully RCI will change this new policy....

5 hours ago, Ocean Boy said:

Starting to sound like RCI doesn't want people using the credit ahead of boarding when pricing may be cheaper and the credit goes further.

I think you may be right!

30 minutes ago, di234 said:

I redeemed points in November for a 02/23/19 cruise. When I called the other day they said it should show up 7 days before cruise. It would be nice to use the credit for purchasing items ahead of time.

Yep, that is what I was told on the third call....they kept changing the time frame....now it is down to 7 days before the cruise.  Would have liked to take advantage of some of the sales that happened a few weeks ago....oh well.....

30 minutes ago, Ocean Boy said:

One thing that can also be tried is to log into your cruise planner and see if it shows any OBC to be used toward pre -cruise purchases. If it does then you are all set. The OBC is on the reservation.

Did that......

20 minutes ago, SRF said:

Strange.

 

When I redeemed credit card points, I asked for them to be done ASAP so I could use them to book somethings.  They showed up inside a week.

 

Apparently RCCL has changed their policy and will not post redeemed points until they decide.  Here is what is on their site: 

4 hours ago, SRF said:

 

Call your credit card company.

 

RCI will credit your account when the credit card company passes the credit to them.

 

 

Already did that and they too called RCCL and were given the same info that I was given - first that it would be applied in 2 weeks, then that it would be applied 2 weeks before the sail date, and finally that it would be applied 7-10 days before the sail date.   Will just have to wait and see!

10 minutes ago, Host Clarea said:

 

Just keep your email confirmation, you should be OK.

Will do!  Thanks again for the encouragement!

5 hours ago, SRF said:

 

If the OBC is from the TA, it will not show up until you sail.  Maybe day 2.

The OBC is not from a TA....it is redeemed points from my credit card.  I redeemed the points in December.  Hopefully, I won't lose them if the OBC doesn't show up!

1 hour ago, steveru621 said:

If you try the cruise planner OBC from RCI will show up there.

That is where I go to check, but still nothing........and when I call the redemption desk, they have no information either.....

20 minutes ago, Host Clarea said:

 

Same thing I was thinking until our OBC showed up yesterday.

Hopefully, mine will appear before I leave!  Thanks for the encouragement!

Just now, Host Clarea said:

 

Are you calling the redemption people at 888-305-4626?

Yep, and at the last call they said "if" the points don't show up before the sail date, "then" they will dig deeper.  I don't want to be on the cruise while they are digging, if you know what I mean!

6 minutes ago, Host Clarea said:

 

Just had the same experience, they must be backlogged.  I just had some OBC show up less than two weeks before the cruise.

Thanks Bob.....that is strangely reassuring.  I just wish they wouldn't have changed their reply every time I called.

I am struggling with RCCL right now concerning onboard credit.  I redeemed points from my RCCL Visa card in December.  When I redeemed them, it stated that they would show up on my account within two weeks.  When they didn't, I called the rewards desk at RCCL and they said that the OBC would show up 2 weeks before sail date.  They did not.  I called again, and now they are saying 7-10 days before sail date.  Has anyone else had this problem?  I sail in 13 days and don't want to worry about this once onboard.....and frankly, don't want to worry about this now either!