Friends of mine were on a South America sailing in January. They had booked a balcony but when they arrived at their cabin they realised they had been "moved" to an ocean view. Given they were so desirest for a balcony since it was a retirement cruise and wanting a good view of Antarctica, they were naturally very upset. The Captain said, "Don't worry, you're getting your money back." Initially they thought this meant the difference in price between Ocean View and Balcony. In reality, the entire cruise was reimbursed and they sailed for free. Not a cheap cruise either!